{"title":"A How-To-Do-It Manual For Librarians","description":null,"products":[{"product_id":"marketing-your-library-s-electronic-resources-book-marie-r-kennedy-9781555708894","title":"Marketing Your Library's Electronic Resources","description":"Public and academic libraries offering advanced electronic resources while trying to build visibility within the communities they serve often are hard pressed to implement effective communication strategies and marketing programs. This book offers research on and solutions to marketing and promotion of e-resources in an approachable and user-friendly way. Kennedy and LaGuardia guide readers through every step of developing, implementing, and evaluating marketing plans including:  Four complete programs from both public and academic libraries Easy-to-read style and step-by-step organisation guide Examples of well executed plans and outcomes  Front line librarians with limited marketing expertise can improve awareness of under-utilised resources and increase demand for more of the same, thereby encouraging increased funding.","brand":"WoB","offers":[{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49648022421777,"sku":"GOR012956906","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1555708897.jpg?v=1751181922"},{"product_id":"successful-community-outreach-book-barbara-radke-blake-9781555707729","title":"Successful Community Outreach","description":"Libraries that thrive reach out to all parts of their communities. Stellar community outreach plans help libraries build the strong partnerships that undergird these critical ties. Most librarians know they must reach out to the community to be successful, but many do not always know the best way to make that happen. Here's a practical manual designed specifically to help librarians conceptualize and then implement an outreach program that will achieve good results. Through examples of library roles within community outreach, outreach needs assessment, and great tips on implementing your plan, the authors give you the clear cut advice you need to build the perfect outreach plan. Barbara Blake, Robert Martin, and Yunfei Du have years of experience working with libraries to build community outreach programs. Here's what you get: Part one: shows you sample vision and mission statements, lists realistic goals to target in your community, and demographic factors to consider. Part two: highlights potential programs and partners, and gives you advice on how to pitch your plan for optimal community support. Part three: teaches you how to develop and implement the outreach plan. Written for all public librarians, the concise, step-by-step process delivers the information you want in the format that you need it. A bibliography of public library resources make finding further information a snap; and worksheets on the companion CD-ROM make your job easier by providing ready-to-go outreach plans for writing and implementing your own plan. With this book, your library will go from being seen as a nicety to a necessity.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50275328852241,"sku":"CIN1555707726G","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1555707726.jpg?v=1750798133"},{"product_id":"including-families-of-children-with-special-needs-book-sandra-feinberg-9781555707910","title":"Including Families of Children with Special Needs","description":"Legislation has focused attention on the integration of children with special needs into the community. The contributors to this guide offer advice on how to make all sectors of the population feel welcome in a traditional library setting.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50627602153745,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50627603071249,"sku":"CIN1555707912G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1555707912.jpg?v=1750829245"},{"product_id":"communicating-professionally-book-catherine-sheldrick-ross-9781555709082","title":"Communicating Professionally","description":"This updated and expanded version of the training guide Booklist called one of the most valuable professional publications to come off the presses in a long time is completely revised with new sections outlining the opportunities offered by contemporary communication media. This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general. Ross, together with new co-author Nilsen, has maintained and updated sections on:  Mastering individual skills Sensitivity to cultural, ethnic, and linguistic issues Communicating with current technology using presentation software  Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources are listed throughout this practical guide.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51326314840337,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":51326319427857,"sku":"CIN1555709087G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1555709087.jpg?v=1751244661"},{"product_id":"defusing-the-angry-patron-book-rhea-joyce-rubin-9781555707316","title":"Defusing the Angry Patron","description":"How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition. New technologies for service delivery have ushered in new venues for frustration. To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon. A whole new chapter addresses anger in the digital landscape. This very practical how-to shows how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff. Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52335637430545,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":52335637922065,"sku":"CIN1555707319G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781555707316.jpg?v=1758160647"}],"url":"https:\/\/www.worldofbooks.com\/collections\/a-how-to-do-it-manual-for-librarians-book-series.oembed","provider":"World of Books ","version":"1.0","type":"link"}