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Aimed at the risk manager, corporate communicator, business strategist, auditor, and senior manager, Reputation Management covers:  * The governance of reputation * Measuring and managing reputation * Managing and monitoring external perceptions * Reputation crisis management * Strategic planning and reputation * Reputation and investors","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49648086352145,"sku":"GOR007174343","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1849300429.jpg?v=1750866859"},{"product_id":"service-level-agreements-book-andrew-hiles-9780412542404","title":"Service Level Agreements","description":"This volume describes how to manage the service relationship between provider and customer. A service level agreement defines the level of service which a customer can expect. 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