{"title":"Andrew N Hiles","description":null,"products":[{"product_id":"business-continuity-management-book-andrew-n-hiles-9781931332354","title":"Business Continuity Management","description":"Andrew Hiles was the main driver in the formation of The Business Continuity Institute and his teachings have provided great leadership to our profession. If you only read one Business Continuity book this year, make sure this is it. --Lyndon Bird, FBCI, Technical Director, The Business Continuity Institute (BCI) Discover new ideas and inspiration to build world-class Business Continuity Management from this masterwork that distills Hiles' wisdom about what works and why from 30+ years' experience in 60+ countries. First published in 1999, the new 4th Edition of Hiles' classic is the most international, comprehensive, readable exposition on the subject. It now includes: New or revised sections: New, extensive chapter on supply chain risk - including valuable advice on contract aspects. Horizon scanning of new risks. Fresh perspectives. Multilateral continuity planning. Impact of new technologies, including mobile computing, cloud computing, bring your own device, and the Internet of things. Extensive, up-to-the-minute coverage of global\/country-specific standards, with detailed appendices on ISO 22301\/22313 and NFPA 1600. BCP exercising and testing. Helpful discussion on issues relating to certification professional certification. New revealing case studies and vivid examples of crises and disruptions - and effective response to them. Updated action plans and roadmaps. Proven techniques to win consensus on BC strategy and planning. Hint of the future - what's next for BCM? Demonstrates step-by-step how to build and maintain a world-class BC management system and plan. Shares field-tested tools and hard-won insights about what works and why. Chapter learning objectives, case studies and real-life examples, self- examination and discussion questions, forms, checklists, charts and graphs, glossary, index. 520-page book + hundreds of pages of Downloadable Resources, including project plans, risk analysis forms, BIA spreadsheets, BC plan formats, exercise\/test material, checklists, and a variety of editable models, templates, and spreadsheets. Instructional Materials coming soon including valuable educational tools, such as syllabi, test bank, slides - for use by approved adopters in college courses and professional development training.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49989073404177,"sku":"CIN1931332355G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51053089587473,"sku":"NIN9781931332354","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51843286270225,"sku":"CIN1931332355VG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":51843838476561,"sku":"GOR014423330","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52408043208977,"sku":"NLS9781931332354","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53456769024273,"sku":"GOR012416454","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1931332355.jpg?v=1750932178"},{"product_id":"complete-guide-to-i-t-service-level-agreements-book-andrew-n-hiles-9781931332132","title":"The Complete Guide to I.T. Service Level Agreements","description":"Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the right quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the optional companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners. =============================== Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51053080019217,"sku":"NIN9781931332132","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52455964246289,"sku":"NLS9781931332132","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1931332134.jpg?v=1751093788"},{"product_id":"enterprise-risk-assessment-and-business-impact-analysis-book-andrew-n-hiles-9781931332125","title":"Enterprise Risk Assessment and Business Impact Analysis","description":"More than ever, the basic lesson for business managers and for business continuity professionals is: anything can happen  This book is a guide to best practices in understanding risk and business impact. It provides essential guidance for the identification, management and control of risks confronting businesses --- What might happen? How will our enterprise be affected? What will the impact be? Answering these questions accurately and objectively is essential to Business Continuity Management, business success - and even business survival. The helpful examples all have their roots in real cases and come heavily laden with pragmatism. Over fifteen years experience in blue chip environments, large and small, public and private, has gone into developing the methods described. Others come with a respected pedigree from a variety of industries. Your own right way for risk management means picking, matching and tailoring from the cases, guidance and examples provided, and building on existing best practice within your organization. This book is intended to provide guidance and examples for the identification, management and control of risks. Wherever practicable, we have used case studies and examples to illustrate the points. It is impossible to cover every industry, every process and every activity in work of this sort. We have therefore made the work as comprehensive as practicable and focused particularly on those risk areas of generic value to the reader, while providing references and case studies relevant to specific market sectors. Many examples are provided throughout this guide: these all have their roots in real cases and come heavily laden with pragmatism. Over fifteen years experience in blue chip environments, large and small, public and private, has gone into developing some of the methods described. Others come with a respected pedigree from a variety of industries. Your own right way for risk management means picking, matching and tailoring from the cases and examples provided and building on existing best practice within your organization. Where practicable we have provided examples of different methodologies so that the one most appropriate to the reader's organization's business continuity maturity and culture can be selected. The author is also conscious that it can only be a partial picture of what is a global business continuity industry. However, we have tried to be representative as far as practicable, illustrating issues, approaches and requirements from various countries.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":51157202141457,"sku":"NGR9781931332125","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51271913013521,"sku":"NIN9781931332125","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52455744798993,"sku":"NLS9781931332125","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1931332126.jpg?v=1751093787"},{"product_id":"business-continuity-book-andrew-n-hiles-9781931332224","title":"Business Continuity","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51269669126417,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51269670174993,"sku":"NIN9781931332224","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52453843042577,"sku":"NLS9781931332224","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1931332223.jpg?v=1751282207"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-andrew-n-hiles.oembed","provider":"World of Books ","version":"1.0","type":"link"}