{"title":"Baker Heather","description":null,"products":[{"product_id":"exceptional-pa-move-from-good-to-great-book-baker-heather-9781849370950","title":"The Exceptional PA - Move from Good to Great","description":"\u003cp\u003eThe Exceptional PA - move from good to great\u003c\/p\u003e\u003cp\u003eTimes have changed enormously since the tea and typing days of the assistant. PAs and EAs are now strategic business partners and emotionally intelligent leaders who work with their managers to achieve their objectives for the success of their organisation. This book assumes you already have the\u003cbr\u003e basic IT and organisational skills that create a good assistant and will take you to the next level to become an\u003cbr\u003e exceptional PA. It covers: \u003cbr\u003e How we communicate\u003cbr\u003e Develop your confidence\u003cbr\u003e Gain respect by being assertive\u003cbr\u003e Develop excellence and relationships through NLP techniques\u003cbr\u003e Manage staff successfully\u003cbr\u003e Be a great leader\u003cbr\u003e Network successfully\u003cbr\u003e Ensure positive perceptions\u003cbr\u003e Develop your emotional intelligence\u003cbr\u003e Set goals\u003c\/p\u003e\u003cp\u003e The course was enlightening\u003cbr\u003e and informative\u003cbr\u003e I was able to practise some of the methods within an hour.\u003cbr\u003e Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather is an inspiration \u003c\/p\u003e\u003cp\u003eAbout the author, Heather Baker\u003c\/p\u003e\u003cp\u003eHeather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specialises in the training and development of PA and administrative staff, \u003cbr\u003e www.bakerthompsonassoc.co.uk.\u003cbr\u003e She now travels all over the world working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She is an acclaimed international speaker and has worked in a wide variety of places including London, Liverpool, Paris, Abu Dhabi, Dubai, Singapore, Washington DC, Shanghai, Melbourne, Sydney and Johannesburg. She is a bestselling author of books on speed writing, minute taking and business writing. She is the creator of the Bakerwrite speed writing system that is used all over the world.\u003cbr\u003e She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent five years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to Personal Assistant to the Managing Director, commuting regularly between their offices in Manchester and London.\u003cbr\u003e She wrote this book to help other administrators move from good to exceptional sharing her experience of being a high-level PA.\u003cbr\u003e Heather has been married to Ian since 1979 and they have two daughters, Ailsa and Erin. This book is dedicated to them with profound thanks for all their support over the years.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49548041421073,"sku":"GOR011518657","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51056649437457,"sku":"NIN9781849370950","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":52466590712081,"sku":"GOR014532103","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52534671835409,"sku":"NLS9781849370950","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1849370958.jpg?v=1751412628"},{"product_id":"things-to-do-while-pregnant-journal-notebook-notepad-baby-list-book-baker-heather-9798803478300","title":"Things to do while pregnant: journal, notebook, notepad, baby list","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51217356194065,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51217360060689,"sku":"GOR014109069","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/B09Y9BVHXK.jpg?v=1750808963"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-baker-heather.oembed","provider":"World of Books ","version":"1.0","type":"link"}