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This book is full of common sense alternatives proven to help you be more effective with less effort . and get your life back  Among other things, this politically-incorrect book will show you: - How to put in half the hours and accomplish twice as much - Why you shouldn't waste any time trying to motivate your staff - Why the helpful things you do for others may actually be perpetuating problems - How you create your own stress . and how to materially reduce it - How to foster a work environment where exceptional service happens naturally - Why busily working your list may actually move your company backward - Why the best way to be competitive is not to compete You owe it to your company - and your family - to read this book","brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49624798626065,"sku":"GOR013314013","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50404209721617,"sku":"CIN1893864065G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50808684806417,"sku":"GOR014080914","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1893864065.jpg?v=1751281284"},{"product_id":"guest-based-marketing-book-bill-marvin-9780471153948","title":"Guest-based Marketing","description":"This book addresses one of the most-asked-for restaurant management topics-marketing-in practical terms. 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One weekend in 2005 they had an electrical fire and the original restaurant burned to the ground. \u003cp\u003e\u003c\/p\u003e On Monday morning, their neighbors showed up to help them rebuild. The community simply felt the town wouldn't be the same until they had the Nutcracker back in their lives and took it upon themselves to make that happen. The new restaurant was built ... and Steve was elected town mayor  \u003cp\u003e\u003c\/p\u003e Do you think there would be that level of community support if a typical chain restaurant burned down? More to the point, would YOUR patrons instinctively show up to help rebuild YOUR place if such a tragedy struck? They would if you were truly their Restaurant of Choice. \u003cp\u003e\u003c\/p\u003e If you were their Restaurant of Choice, it would mean they think of you as THEIR place. They feel a personal connection to you and your staff. They trust you to always be working in their best interests. They know the names of most of the crew and the staff knows theirs. \u003cp\u003e\u003c\/p\u003e They feel comfortable, like old friends when they come in. And even though they are more like family than customers, they know you never take them for granted and consistently work hard to earn their continued patronage. \u003cp\u003e\u003c\/p\u003e Becoming the Restaurant of Choice is a high honor to shoot for ... and you can't get there by following a formula or a checklist. It takes a combination of seamless service and personal caring ... hospitality ... delivered in a way that keeps you financially viable. \u003cp\u003e\u003c\/p\u003e This book is about what it takes to do just that. Written in The Restaurant Doctor's conversational style, it is the coming together of many of the ideas he has espoused over 50+ years as an operator, consultant, and perpetual student of the industry. \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eHere's why the principles in this book should be important to you: \u003c\/strong\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eWhat does it take to become the Restaurant of Choice?\u003c\/strong\u003e\u003cbr\u003e \u003ci\u003eIt starts by grasping the important difference between service and hospitality (Chapter 2)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e\u003cstrong\u003eWould you like your staff to have more passion about the work they do?\u003c\/strong\u003e\u003cbr\u003e \u003ci\u003eIt could happen ... IF you can clearly articulate a larger purpose (Chapter 3)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eMight sales improve if your service levels were consistently memorable?\u003cbr\u003e\u003c\/strong\u003e \u003ci\u003eThey will if you properly reverse-engineer your service (Chapter 4)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eDo you know all the ways you and your staff are innocently sabotaging your service experience?\u003c\/strong\u003e\u003cbr\u003e \u003ci\u003eYou will if you pay attention to theses common service stumbles (Chapter 5)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eWould it help if most of your people problems just seemed to disappear?\u003cbr\u003e\u003c\/strong\u003e \u003ci\u003eThey can when you understand the link between climate and behavior (Chapter 6)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eDo you (and your staff) know how much it REALLY costs you to lose a regular guest?\u003cbr\u003e\u003c\/strong\u003e \u003ci\u003eEveryone will be shocked when they see the numbers laid out for them (Chapter 7)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eWill your guests patronize you - at full price - even when times got tough?\u003c\/strong\u003e\u003cbr\u003e \u003ci\u003eThey will if you are their favorite restaurant (Chapter 8)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eDo you know how your business is REALLY doing ... every day?\u003c\/strong\u003e\u003cbr\u003e \u003ci\u003eYou will if you monitor just seven of these numbers (Chapter 9)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eCould you have a staff waiting list while your competitors scramble to fill shifts?\u003cbr\u003e\u003c\/strong\u003e \u003ci\u003eYou can if you have a reputation as the best employer in town (Chapter 10)\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003e... and this is just the tip of the iceberg \u003c\/strong\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49802228957457,"sku":"CIN1893864014G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1893864014.jpg?v=1751061496"},{"product_id":"from-turnover-to-teamwork-book-bill-marvin-9780471590774","title":"From Turnover to Teamwork","description":"Deals with staff turnover, a major cost factor in the hospitality industry. 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Is there a spot on the table cloth? Is it to dark to read the menu? Is there confusion over which guest ordered which dish? \u003cp\u003e\u003c\/p\u003e Is the butter so hard it tears the bread? Are hot dishes lukewarm by the time they reach the table? Minor inconveniences such as these can ruin a guest's evening -- and your business. \u003cp\u003e\u003c\/p\u003e \u003ci\u003eRestaurant Basics Revisited\u003c\/i\u003e is the ultimate handbook for the restaurateur who believes in attending to the seemingly trivial details that can loom large in the minds of dissatisfied diners. It asks you to take a look at your restaurant from your guest's point of view, from the most obvious outward appearances through every step of the dining experience. \u003cp\u003e\u003c\/p\u003e And while Bill Marvin writes with a very light and witty touch, he can be at least as picky as your most demanding patron. 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