{"title":"Blair Stevenson","description":null,"products":[{"product_id":"game-on-2nd-edition-book-blair-stevenson-9781922553379","title":"Game On 2nd Edition","description":"\u003cp\u003eUnder pressure to lift employee engagement and performance?\u003c\/p\u003e\u003cp\u003eIf employee engagement and performance aren't where you need them to be in your contact centres, you'll benefit from creating a world-class coaching culture. With one in place, your team leaders will boost engagement and deliver the results you're seeking.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eGame On\u003c\/em\u003e is a business parable that shows you how to make this change, leveraging behavioural science principles.\u003c\/p\u003e\u003cp\u003eThe story reflects the know-how we've developed from improving customer experience, productivity and sales performance in the contact centres and retail networks of more than 53 large organisations.\u003c\/p\u003e\u003cp\u003eSome of the things you'll discover in \u003cem\u003eGame On\u003c\/em\u003e include: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to win: the High-Performance behaviours that create success\u003c\/li\u003e\n\u003cli\u003eHow to coach: the six High-Performance Coaching techniques team leaders need to use\u003c\/li\u003e\n\u003cli\u003eWhen to coach: the Coaching Rhythm team leaders need to follow to maximise performance.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":54116299571473,"sku":"NIN9781922553379","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781922553379.jpg?v=1786397736"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-blair-stevenson.oembed","provider":"World of Books ","version":"1.0","type":"link"}