{"title":"Boris Galitsky","description":null,"products":[{"product_id":"artificial-intelligence-for-customer-relationship-management-book-boris-galitsky-9783030616434","title":"Artificial Intelligence for Customer Relationship Management","description":"Chatbots for CRM and Dialogue Management.- Recommendation by Joining a Human Conversation.- Adjusting Chatbot Conversation to User Personality and Mood.- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination.- Concluding a CRM Session.- Truth, Lie and Hypocrisy.- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior.- Reasoning and Simulation of Mental Attitudes of a Customer.- CRM Becomes Seriously Ill.- Conclusions.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51061367308561,"sku":"NIN9783030616434","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52409476088081,"sku":"NLS9783030616434","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/3030616436.jpg?v=1785758385"},{"product_id":"healthcare-applications-of-neuro-symbolic-artificial-intelligence-book-boris-galitsky-9780443300462","title":"Healthcare Applications of Neuro-Symbolic Artificial Intelligence","description":"Healthcare Applications of Neuro-Symbolic Artificial Intelligence provides a comprehensive introduction to the field of neuro-symbolic (NS) artificial intelligence (AI), presenting the most recent advances in deep learning and integration of NS systems and large language models (LLMs). This book evaluates traditional approaches, current approaches, as well as the author’s own approach to NS, to create hybrid architectures and reasoning techniques to overcome the limitations of most existing AI systems such as deep learning, neural networks, and symbolic AI.\nThis book will be a welcome resource for researchers and graduate students in AI, natural language processing, and biomedical informatics, as well as professionals in software development looking to redesign current systems to leverage LLMs through the health application of NS architecture.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51628864438545,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51628864700689,"sku":"NGR9780443300462","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":52421977473297,"sku":"NIN9780443300462","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0443300461.jpg?v=1750740408"},{"product_id":"artificial-intelligence-for-customer-relationship-management-book-boris-galitsky-9783030616403","title":"Artificial Intelligence for Customer Relationship Management","description":"Chatbots for CRM and Dialogue Management.- Recommendation by Joining a Human Conversation.- Adjusting Chatbot Conversation to User Personality and Mood.- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination.- Concluding a CRM Session.- Truth, Lie and Hypocrisy.- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior.- Reasoning and Simulation of Mental Attitudes of a Customer.- CRM Becomes Seriously Ill.- Conclusions.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52430066647313,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52430067138833,"sku":"NLS9783030616403","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783030616403.jpg?v=1786022103"},{"product_id":"artificial-intelligence-for-customer-relationship-management-book-boris-galitsky-9783030521691","title":"Artificial Intelligence for Customer Relationship Management","description":"\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers’ data to predicting and understanding their behavior by putting a CRM system in a customers’ shoes. Hence advanced reasoning with learning from small data, about customers’ attitudes, introspection, reading between the lines of customer communication and explainability need to come into play.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eArtificial Intelligence for Customer Relationship Management\u003c\/i\u003e leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers’ frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eProviding a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals. \u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52432124510481,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52432125100305,"sku":"NLS9783030521691","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783030521691.jpg?v=1785805563"},{"product_id":"artificial-intelligence-for-customer-relationship-management-book-boris-galitsky-9783030521660","title":"Artificial Intelligence for Customer Relationship Management","description":"This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52452464328977,"sku":"NLS9783030521660","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783030521660.jpg?v=1759364814"},{"product_id":"artificial-intelligence-for-healthcare-applications-and-management-book-boris-galitsky-9780128245217","title":"Artificial Intelligence for Healthcare Applications and Management","description":"Artificial Intelligence for Healthcare Applications and Management introduces application domains of various AI algorithms across healthcare management. Instead of discussing AI first and then exploring its applications in healthcare afterward, the authors attack the problems in context directly, in order to accelerate the path of an interested reader toward building industrial-strength healthcare applications. Readers will be introduced to a wide spectrum of AI applications supporting all stages of patient flow in a healthcare facility. The authors explain how AI supports patients throughout a healthcare facility, including diagnosis and treatment recommendations needed to get patients from the point of admission to the point of discharge while maintaining quality, patient safety, and patient\/provider satisfaction.\n\n  AI methods are expected to decrease the burden on physicians, improve the quality of patient care, and decrease overall treatment costs. Current conditions affected by COVID-19 pose new challenges for healthcare management and learning how to apply AI will be important for a broad spectrum of students and mature professionals working in medical informatics. This book focuses on predictive analytics, health text processing, data aggregation, management of patients, and other fields which have all turned out to be bottlenecks for the efficient management of coronavirus patients.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52456165277969,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52456165998865,"sku":"NLS9780128245217","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780128245217.jpg?v=1759376505"},{"product_id":"computational-autism-book-boris-galitsky-9783319399713","title":"Computational Autism","description":"\u003cp\u003eThis book explores and evaluates accounts and models of autistic reasoning and cognition from a computational standpoint. The author investigates the limitations and peculiarities of autistic reasoning and sets out a remediation strategy to be used by a wide range of psychologists and rehabilitation personnel and will also be appreciated by computer scientists who are interested in the practical implementation of reasoning.\u003c\/p\u003e\n\n\u003cp\u003eThe author subjects the Theory of Mind (ToM) model to a formal analysis to investigate the limitations of autistic reasoning and proposes a formal model regarding mental attitudes and proposes a method to help those with autism navigate everyday living. Based on the concept of playing with computer based mental simulators, the NL_MAMS, is examined to see whether it is capable of modeling mental and emotional states of the real world to aid the emotional development of autistic children. Multiple autistic theories and strategies are also examined for possible computational cross-overs, providing researchers with a wide range of examples, tools and detailed case studies to work from.  \u003c\/p\u003e\u003cp\u003e\u003ci\u003eComputational Autism\u003c\/i\u003e will be an essential read to behavioral specialists, researcher’s, developers and designers who are interested in understanding and tackling the increasing prevalence of autism within modern society today.   \u003ci\u003e \u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003e \u003c\/i\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52475529068817,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52475529953553,"sku":"NLS9783319399713","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783319399713.jpg?v=1785774361"},{"product_id":"developing-enterprise-chatbots-book-boris-galitsky-9783030042981","title":"Developing Enterprise Chatbots","description":"\u003cp\u003eA chatbot is expected to be capable of supporting a cohesive and coherent conversation and be knowledgeable, which makes it one of the most complex intelligent systems being designed nowadays. Designers have to learn to combine intuitive, explainable language understanding and reasoning approaches with high-performance statistical and deep learning technologies.  \u003c\/p\u003e\u003cp\u003eToday, there are two popular paradigms for chatbot construction:\u003c\/p\u003e\u003cp\u003e1.     Build a bot platform with universal NLP and ML capabilities so that a bot developer  for a particular enterprise, not being an expert, can populate it with training data;\u003c\/p\u003e\u003cp\u003e2.    Accumulate a huge set of training dialogue data, feed it to a deep learning network and expect the trained chatbot to automatically learn “how to chat”. \u003c\/p\u003e\u003cp\u003eAlthough these two approaches are reported to imitate some intelligent dialogues, both of them are unsuitable for enterprise chatbots, being unreliable and too brittle.\u003c\/p\u003e\u003cp\u003eThe latter approach is based on a belief that some learning miracle will happen and a chatbot will start functioning without a thorough feature and domain engineering by an expert and interpretable dialogue management algorithms.\u003c\/p\u003e\u003cp\u003eEnterprise high-performance chatbots with extensive domain knowledge require a mix of statistical, inductive, deep machine learning and learning from the web, syntactic, semantic and discourse NLP, ontology-based reasoning and a state machine to control a dialogue. This book will provide a comprehensive source of algorithms and architectures for building chatbots for various domains based on the recent trends in computational linguistics and machine learning. The foci of this book are applications of discourse analysis in text relevant assessment, dialogue management and content generation, which help to overcome the limitations of platform-based and data driven-based approaches.\u003c\/p\u003e\u003cp\u003eSupplementary material and code is available at https:\/\/github.com\/bgalitsky\/relevance-based-on-parse-trees \u003cbr\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52534189195537,"sku":"NLS9783030042981","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783030042981.jpg?v=1789129045"},{"product_id":"computational-autism-book-boris-galitsky-9783319820057","title":"Computational Autism","description":"\u003cp\u003eThis book explores and evaluates accounts and models of autistic reasoning and cognition from a computational standpoint. The author investigates the limitations and peculiarities of autistic reasoning and sets out a remediation strategy to be used by a wide range of psychologists and rehabilitation personnel and will also be appreciated by computer scientists who are interested in the practical implementation of reasoning.\u003c\/p\u003e\n\n\u003cp\u003eThe author subjects the Theory of Mind (ToM) model to a formal analysis to investigate the limitations of autistic reasoning and proposes a formal model regarding mental attitudes and proposes a method to help those with autism navigate everyday living. Based on the concept of playing with computer based mental simulators, the NL_MAMS, is examined to see whether it is capable of modeling mental and emotional states of the real world to aid the emotional development of autistic children. Multiple autistic theories and strategies are also examined for possible computational cross-overs, providing researchers with a wide range of examples, tools and detailed case studies to work from.  \u003c\/p\u003e\u003cp\u003e\u003ci\u003eComputational Autism\u003c\/i\u003e will be an essential read to behavioral specialists, researcher’s, developers and designers who are interested in understanding and tackling the increasing prevalence of autism within modern society today.   \u003ci\u003e \u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003e \u003c\/i\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52542169547025,"sku":"NLS9783319820057","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783319820057.jpg?v=1760688641"},{"product_id":"applications-of-neuro-symbolic-artificial-intelligence-book-boris-galitsky-9783032165237","title":"Applications of Neuro-Symbolic Artificial Intelligence","description":"\u003cp\u003eThis book offers a bold vision for the future of artificial intelligence, showing how the next wave of innovation will blend the power of large language models with the rigor of logical reasoning and human-like understanding. Instead of settling for systems that simply generate text, it explores how AI can be designed to think, engage, and interact in ways that feel meaningful, personal, and trustworthy.\u003c\/p\u003e\n\u003cp\u003eReaders will discover how AI can move beyond common pitfalls like hallucinations through smarter frameworks that combine reinforcement learning and symbolic logic. They’ll see how new approaches make AI more empathetic, more explainable, and better at understanding human intent. From copilots that supercharge social media promotion to next-generation recommendation engines for Web 3.0, the book highlights real-world applications that bring these ideas to life. It also dives into AI’s role in creativity and industry, showing how it can craft compelling ad campaigns, spark invention dialogues, and even support specific fields like chemical engineering. Throughout, the focus is on building AI that doesn’t just serve as a tool, but as a partner—enhancing decision-making, supporting innovation, and opening new opportunities for human–machine collaboration.\u003c\/p\u003e\n\u003cp\u003eThe book is a must-read for anyone curious about where AI is heading next.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":53339156939025,"sku":"NGR9783032165237","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783032165237.jpg?v=1786528267"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-boris-galitsky.oembed","provider":"World of Books ","version":"1.0","type":"link"}