{"title":"Carl Sewell","description":"\u003cp\u003eDiscover the insightful business wisdom of Carl Sewell. Dive into customer service excellence and transform your business relationships with his proven strategies. A must-read for entrepreneurs and leaders.\u003c\/p\u003e","products":[{"product_id":"customers-for-life-book-carl-sewell-9780385415033","title":"Customers for Life","description":"In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking Ten Commandments of Customer Service apply to today's world. \u003cbr\u003eDrawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. \u003cbr\u003eSewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His Ten Commandants provide the essential guidelines, including: \u003cbr\u003e- Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your \u003cbr\u003e estimate or throw in an extra service free of charge \u003cbr\u003e- No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? \u003cbr\u003e- Measure everything: Telling your employees to do their best won't work if you don't know how they can improve \u003cbr\u003e- Borrow, borrow, borrow: Sewell, for example, learnedabout hospitality from Japanese culture, cleanliness from Disney, and \u003cbr\u003e politeness from his mother.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49529352290577,"sku":"GOR002385817","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49606760300817,"sku":"GOR013326040","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49803986108689,"sku":"CIN0385415036G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50032833429777,"sku":"CIN0385415036A","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":52085249343761,"sku":"GOR014483763","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52103704379665,"sku":"CIN0385415036VG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52987639988497,"sku":"GOR006183373","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0385415036.jpg?v=1750975053"},{"product_id":"customers-for-life-book-carl-sewell-9780385504454","title":"Customers for Life","description":"\u003cb\u003eIn this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking \"Ten Commandments of Customer Service\" apply to today's world.\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original \u003ci\u003eCustomers for Life\u003c\/i\u003e. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.\u003cbr\u003e \u003cbr\u003e Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach- Figure out what customers want and make sure they get it. His \"Ten Commandants\" provide the essential guidelines, including-\u003cbr\u003e \u003cbr\u003e . Underpromise, overdeliver- Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge.\u003cbr\u003e \u003cbr\u003e . No complaints? Something's wrong- If you never ask your customers what else they want, how are you going to give it to them?\u003cbr\u003e \u003cbr\u003e . Measure everything- Telling your employees to do their best won't work if you don't know how they can improve.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49541388894481,"sku":"GOR004858650","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49571758014737,"sku":"GOR011810530","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49779839369489,"sku":"CIN0385504454G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50014718886161,"sku":"CIN0385504454A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50181437849873,"sku":"CIN0385504454VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51001928417553,"sku":"NIN9780385504454","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52718362525969,"sku":"GOR004066135","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":52718786117905,"sku":"GOR007064829","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0385504454.jpg?v=1751102486"},{"product_id":"golden-rules-of-customer-care-book-carl-sewell-9780091748449","title":"The Golden Rules of Customer Care","description":"Customer care is an important issue for businesses. 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All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.","brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49625717768465,"sku":"GOR009176773","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49646012432657,"sku":"GOR000890706","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0091748437.jpg?v=1751036484"},{"product_id":"kunden-furs-leben-book-carl-sewell-9783322847287","title":"Kunden fürs Leben","description":"\"Das Buch ist eine praxisnahe Lektüre, die jedem zu empfehlen ist, der sein Umternehmen für den Dienst am Kunden fit machen will.\"  Handelsblatt    \"Kunden fürs Leben\" ist genauso anspruchsvoll und nüchtern wie einfach und amüsant. Hinter diesem Ratgeber zum Thema Kundenbindung verbirgt sich eine ausgereifte Theorie über Management und Service. Carl Sewell gibt provozierende Ratschläge für das Führen eines Unternehmens, beschreibt seine individuelle Art des Qualitätsmanagements und macht deutlich, wie er in seinem Unternehmen ständige Verbesserungen durchsetzt. Die Themen reichen von der Bezahlung der Mitarbeiter bis zur Gestaltung der Kundentoiletten. Sein oberstes Ziel, dem alles andere untergeordnet wird, ist die langfristige      Kundenzufriedenheit. Carl Sewell und seine 250-Millionen-Dollar-Firma sind der beste Beweis für die Gültigkeit seines Konzepts. \"Kunden fürs Leben\" ist eine Goldmine an guten Ideen.  \"In diesem Buch versteckt sich nichts Geringeres als eine voll ausgereifte Theorie über Management und Kundenservice. Jedes Unternehmen könnte davon profitieren.\"  Tom Peters","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52341683290385,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52341687222545,"sku":"NLS9783322847287","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783322847287.jpg?v=1758171994"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-carl-sewell.oembed","provider":"World of Books ","version":"1.0","type":"link"}