{"title":"Cathy Griffin","description":null,"products":[{"product_id":"pearson-education-test-prep-series-for-ap-united-states-government-and-politics-book-cathy-griffin-9780134611655","title":"Pearson Education Test Prep Series for AP United States Government and Politics","description":"The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service.\u003cp\u003eTo solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.\u003c\/p\u003e \u003cp\u003eAfter we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer. \u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":50112065339665,"sku":"CIN0134611659A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50446950465809,"sku":"CIN0134611659G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51729040507153,"sku":"CIN0134611659VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0134611659.jpg?v=1750939502"},{"product_id":"dirty-sexy-money-book-cathy-griffin-9781510761995","title":"Dirty Sexy Money","description":"A True Story of Ambition, Wealth, Betrayal and how a Ruthless Beverly Hills Socialite Became the Ultimate Momager and Raked In Billions  Dirty Sexy Money: The Unauthorized Biography of Kris Jenner is the definitive account of how a Beverly Hills socialite with little formal education built herself a global empire.     This tell-all tome unravels the family’s meteoric rise to fame and the dark secrets they’ve struggled to hide . . . until now. Together, Howard and Griffin delve behind the headlines and social media hype to tell the true story of Kris’s life—rather than the rosy picture she likes to paint.    Dirty Sexy Money is an unflinching look at Kris’s triumphs and losses, her crises and celebrations, her famous friendships and family conflicts. It examines in unprecedented detail Kris’s troubled two decades with Bruce Jenner and the end of their marriage as Bruce transitioned to Caitlyn; it exposes the truth about her current affair with a much younger man . . . and it reveals what she really thinks of her daughter’s very public marriage to Kanye West.     Inside are a wealth of previously untold stories, including intimate details of how Kim’s sex tape jump-started her career, of the real reasons Kris sold her long-running television reality series—as well as shocking, never-before-heard revelations about her friendships with O.J. Simpson and murdered wife Nicole.     The result is a dramatic narrative account of Kris’s real story as you’ve never heard it before . . . in all its dirty, sexy glory.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50379399561489,"sku":"CIN1510761993G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50955748278545,"sku":"GOR014144393","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1510761993.jpg?v=1750717724"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-cathy-griffin.oembed","provider":"World of Books ","version":"1.0","type":"link"}