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Learning objectives listed in the same order as content makes it easy to review material. Clinical procedures integrated into the TOC give you a quick reference point. Professional behavior boxes provide guidelines on how to interact with patients, families, and coworkers.  Patient education and legal and ethical issues are described in relation to the Medical Assistant's job. Applied approach to learning helps you use what you've learned in the clinical setting. Learning objectives and vocabulary with definitions highlight what's important in each chapter.  Critical thinking applications test your understanding of the content. Step-by-step procedures explain complex conditions and abstract concepts. Rationales for each procedure clarify the need for each step and explains why it's being performed.  Portfolio builder helps you demonstrate your mastery of the material to potential employers.      NEW! Chapter on The Health Record reviews how you'll be working with a patient's medical record. NEW! Chapter on Technology in the Medical Office introduces you to the role EHR technology plays in the medical office.  NEW! Chapter on Competency-Based Education helps you understand how your mastery of the material will affect your ability to get a job. NEW! 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Designed to support Kinn's The Administrative Medical Assistant: An Applied Learning Approach, 13th Edition, Kinn's The Administrative Medical Assistant - Study Guide and Procedure Checklist Manual Package: An Applied Learning Approach, 13th Edition offers a wide range of exercises to reinforce your understanding of common administrative skills - including CAAHEP and ABHES competencies.     A variety of exercises test your knowledge and critical thinking skills with vocabulary review, multiple choice, fill in the blank, and true\/false questions.  Additional exercises enhance learning with skills and concepts, word puzzles, case studies, workplace applications, and Internet activities.  Procedure checklists help you track your performance of every procedure included in the textbook.  Work products allow you to provide documentation to instructors and to accrediting organizations when a competency has been mastered.  Cross-references tie together exercises in the study guide to the Connections theme in the main text.     NEW! Eight procedure checklists based on CAAHEP competencies provide an assessment tool for MA procedures.  NEW! Glucometer test results and Mantoux test records allow you to assess how well you're able to perform these procedures.   NEW! Coverage of ICD-10 prepares you to use this new code set.  NEW! 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