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How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you'll benefit from lower future sales costs and increased market share as the 'good word' spreads. Get it wrong though and you can kiss goodbye to future business success as ever more sophisticated and demanding customers take their money elsewhere. With this in mind 'Bare Knuckle' persuasion expert Simon Hazeldine has joined forces with savvy customer service veteran Chris Norton to show you how to transform your organisation into a world beating customer led cash machine. Drawing on their own hard-won experience and modeling the best customer service principles today, Simon and Chris strip customer service back to the bone giving you the essential tools you really need to become your customers' true champion. Inside you will learn. * How To Find Out What Your Customers Really Want * The Right Way To Build A Customer Service Culture * How To Implement A Customer Service Strategy * The Bare Knuckle Customer Service Model * How To Benefit From Customer Complaints * What Customer Relationship Management Really Does * How To Set Up \u0026amp; Run A World Class Call Centre * The 5 Most Stupid Things To Say To A Customer * .and much more","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":49676692128017,"sku":"CIN0439883369A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49726973968657,"sku":"GOR009976509","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50284010733841,"sku":"CIN0439883369VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52103922254097,"sku":"CIN0439883369G","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0439883369.jpg?v=1751103025"},{"product_id":"don-t-lose-your-shoes-book-elizabeth-mills-9780545108577","title":"Don't Lose Your Shoes!","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49758607900945,"sku":"CIN0545108578G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50032691675409,"sku":"CIN0545108578A","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50092997083409,"sku":"CIN0545108578VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ LIKE_NEW \/ SBYB","offer_id":52496585982225,"sku":"CIN0545108578LN","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0545108578.jpg?v=1751230008"},{"product_id":"belle-book-elizabeth-mills-9780545068628","title":"Belle","description":"The Making of Modern Law: U.S. Supreme Court Records and Briefs, 1832-1978 contains the world's most comprehensive collection of records and briefs brought before the nation's highest court by leading legal practitioners - many who later became judges and associates of the court. 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Commissioner of InternalPetition \/ EDMUND W PAVENSTEDT \/ 1957 \/ 140 \/ 355 U.S. 814 \/ 78 S.Ct. 15 \/ 2 L.Ed.2d 31 \/ 5-27-1957Estate of Edward F. Pipe, Deceased, Nettie M. Pipe, Executrix, Petitioner, v. Commissioner of InternalBrief in Opposition (P) \/ J LE RANKIN \/ 1957 \/ 140 \/ 355 U.S. 814 \/ 78 S.Ct. 15 \/ 2 L.Ed.2d 31 \/ 6-26-1957Estate of Edward F. Pipe, Deceased, Nettie M. Pipe, Executrix, Petitioner, v. 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By integrating medical anthropology with science studies and political theory, this book traces the history of the struggle to access HIV medicines in the Global South and brings it into the present by articulating the lessons learned by activists and policy makers engaged in shaping these vital health policies.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":53354000580881,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53354000941329,"sku":"NIN9781529221947","price":0.0,"currency_code":"GBP","in_stock":false}]},{"product_id":"natchitoches-baptisms-marriages-1825-1831-register-7-church-of-st-francois-des-n-book-elizabeth-mills-9780788456398","title":"Natchitoches Baptisms \u0026 Marriages, 1825-1831. 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