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Solutions and Managed Services to become a Trusted Advisor to your clients. These methodologies have helped thousands of Solution Providers tremendously increase their revenues. The Best I.T. Service Delivery BOOK EVER  applies the most highly effective I.T. and Managed Services delivery techniques ever developed to increase your efficiencies, client relationships and revenue, and provide a roadmap to migrate from one service delivery model to another  We've included everything you'll need in The Best I.T. Service Delivery BOOK EVER , allowing you to: Identify or establish your current service delivery model, understand key characteristics and important considerations for each service delivery model, determine whether you are in Build, Maintain or Maximize mode, and if you are ready to Migrate. Recognize the key staff necessary for each model and mode and create an effective hiring, compensation, and training process for all staff. Improve customer satisfaction, become a Trusted Advisor and sell more solutions and services to your clients. This resource has been highly anticipated by solution providers and channel organizations worldwide, and fills the void for a service-specific work for the I.T. industry, covering hiring, compensating, and training staff; along with project management, quoting and service delivery for 4 service provider groups. 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Additional topics covered include appointment setting and conducting the first, second and third client sales appointments - all the way through closing the deal with the decision-maker. The downloadable content contains over 50 newly designed marketing collateral, case study and white paper templates, as well as a complete 17-page business-winning I.T. Solutions and Managed Services website design. Chock full of additional new tools and collateral, the downloadable material included with this title greatly enhances the value of The Best I.T. 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