{"title":"Finn Frandsen","description":"","products":[{"product_id":"organizational-crisis-communication-book-finn-frandsen-9781446297063","title":"Organizational Crisis Communication","description":"When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.     This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach.  According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.    It provides:      An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication  A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena  A series of important international case studies and case examples in each chapter.     Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49732981489937,"sku":"NGR9781446297063","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50319366357265,"sku":"GOR011395209","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52669733110033,"sku":"NLS9781446297063","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1446297063.jpg?v=1750795206"},{"product_id":"organizational-crisis-communication-book-finn-frandsen-9781446297056","title":"Organizational Crisis Communication","description":"When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.     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This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum.    http:\/\/mgmt.au.dk\/nyheder\/nyheder\/news-item\/artikel\/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019\/    The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French).       Overview   Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management    Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication    Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience    Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study    Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis    Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication    Section VII – Critical approaches Ethics in crisis communication    Section VIII – The future The future of organizational crises, crisis management and crisis communication       For a detailed table of contents, please see here.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51061729984785,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51061733130513,"sku":"NIN9783110552287","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52351910183185,"sku":"NLS9783110552287","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/3110552280.jpg?v=1751284588"},{"product_id":"primer-for-crisis-communication-theory-book-finn-frandsen-9781032745794","title":"A Primer for Crisis Communication Theory","description":"Guided by a belief that good crisis communication theory should inform and improve practice, this book makes a wide range of theories utilized in crisis communication accessible to researchers, students, and practitioners.  The book begins with an extended discussion of applied theory, including the theory building process, to help the reader appreciate how theory can connect to the practice of crisis communication. This discussion is followed by chapters each explaining a theory and using an evidence-based approach to explore how that theory illuminates and applies to crisis communication practice. The array of theories includes those that are descriptive, prescriptive, and critical and cover the areas of public crises, political crises, and corporate crises.  This book is essential reading for advanced students of public relations and strategic communication and researchers in crisis and risk communication, with practical insights suitable for interested professionals.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51631950692625,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51631950922001,"sku":"NGR9781032745794","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52482789343505,"sku":"NLS9781032745794","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53380318593297,"sku":"NIN9781032745794","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1032745797.jpg?v=1751015425"},{"product_id":"primer-for-crisis-communication-theory-book-finn-frandsen-9781032745817","title":"A Primer for Crisis Communication Theory","description":"Guided by a belief that good crisis communication theory should inform and improve practice, this book makes a wide range of theories utilized in crisis communication accessible to researchers, students, and practitioners.  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Og mange andre emner, som er oppe i tiden. Et af de tilbagevendende temaer i bogen er den fascination, som mange ledere i erhvervslivet og i den offentlige sektor drives af eller er ofre for i deres ledelsespraksis. 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