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With customers today having more choices than ever before, how you serve them could be the difference between keeping or losing those valuable customers and your business. One Size Fits One will help guide you.\" - Chandler Barton, Chairman, Coldwell Banker Corporation \"A powerful, must-read map for discovering a valuable and elusive treasure: customer loyalty. One Size Fits One will transform you into a demanding consumer and passionate service provider to customers, associates, and employees.\" - Chip R. Bell, Author, Customers as Partners and Managing Knock Your Socks Off Service \"One Size Fits One will show your organization how to treat every customer like they're your only customer.\" - Roger Dow, Vice President and General Sales Manager, Marriott Hotels and Resorts Worldwide, Co-author, Turned On \"If you are in the service business you have to read this book! 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