{"title":"Heather R Younger","description":null,"products":[{"product_id":"art-of-active-listening-book-heather-r-younger-9781523003884","title":"The Art of Active Listening","description":"\u003cb\u003eImprove communication, engagement, and culture with active listening.\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?\u003cbr\u003e \u003cbr\u003e Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?\u003cbr\u003e \u003cbr\u003e All you have to do is \u003cb\u003elisten\u003c\/b\u003e.\u003cbr\u003e \u003cbr\u003e \u003ci\u003eThe Art of Active Listening\u003c\/i\u003e introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to-\u003cbr\u003e \u003cbr\u003e \u003cul\u003e \u003cli\u003e\u003cb\u003eRecognize the unsaid\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eSeek to understand\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eDecode\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eAct\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eClose the loop\u003c\/b\u003e\u003c\/li\u003e \u003cli style=\"list-style: none\"\u003e\n\u003cbr\u003e Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth- We all want to be heard. We want our voices to matter. We want the work we do to matter.\u003cbr\u003e \u003cbr\u003e When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.\u003cbr\u003e \u003cbr\u003e Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.\u003cbr\u003e \u003cbr\u003e When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.\u003c\/li\u003e \u003c\/ul\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49745902108945,"sku":"NGR9781523003884","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49942614376721,"sku":"CIN152300388XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50270415651089,"sku":"CIN152300388XVG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":52449102823697,"sku":"NIN9781523003884","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53134852161809,"sku":"GOR014765309","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/152300388X.jpg?v=1750829437"},{"product_id":"art-of-caring-leadership-book-heather-r-younger-9780369387936","title":"The Art of Caring Leadership","description":"\u003cb\u003eIf your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eHeather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. People will go the extra mile for leaders who show they are genuinely concerned not just with what employees can do but with who they are and can become. But while most leaders think of themselves as caring leaders, not all demonstrate that care in consistent ways. Your employees will judge you by your actions, not your intentions. \u003cp\u003e\u003c\/p\u003eBased on Younger's interviews with over eighty leaders for her podcast\u003ci\u003e Leadership with Heart\u003c\/i\u003e--including Howard Behar, former president of the Starbucks Coffee Company; Judith Scimone, senior vice president and chief talent officer at MetLife; Garry Ridge, CEO and chairman of the board of the WD-40 Company; and Shawnt  Cox Holland, head of culture and engagement at Vanguard--this book outlines nine ways that leaders can make all employees feel included and cared for. She even provides access to a self-assessment so you can measure your progress as a caring leader. But this is not a cookie-cutter approach: just as Monet and Picasso expressed themselves very differently, each leader should express caring in his or her own unique, personal style. \u003cp\u003e\u003c\/p\u003eYounger takes an often nebulous, subjective concept and makes it concrete and actionable. Leaders have the power to change the lives of those they lead. They shouldn't just want to care, they should see caring as imperative for the success of their employees and their organization.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51295518523665,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51295520653585,"sku":"NIN9780369387936","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52687468757265,"sku":"NLS9780369387936","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0369387937.jpg?v=1751292490"},{"product_id":"art-of-self-leadership-book-heather-r-younger-9781394283378","title":"The Art of Self-Leadership","description":"Learn to take control of your own professional destiny and lead yourself through challenging situations   In The Art of Self-Leadership: Discover the Power Within You and Learn to Lead Yourself, celebrated workplace culture and employee engagement expert Heather R. Younger delivers an exciting and practical discussion of how to develop an entirely new mindset around personal advocacy and self-leadership. You'll learn how to take control of the workplace experience and set expectations up front about relationships.   Younger explains how you can exercise your sphere of control and influence and manage your anxiety and stress with effective techniques. You'll also find:     Practical talking points and scripts you can use with your manager—and others—at work Polls, contemporary studies, interviews, personal anecdotes, and practical advice regarding how to be the change you seek at work Strategies for prioritizing self-care, setting realistic goals, and overcoming fear   Perfect for professionals, entrepreneurs, employees, contractors, and anyone else doing their best to navigate the new world of work, The Art of Self-Leadership will also prove invaluable to managers, executives, directors, founders, and other business leaders. No more waiting, no more blaming. Learn to lead yourself today!","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51604396704017,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51604396900625,"sku":"NIN9781394283378","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51604396933393,"sku":"NGR9781394283378","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53436728934673,"sku":"GOR014919779","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1394283377.jpg?v=1751448069"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-heather-r-younger.oembed","provider":"World of Books ","version":"1.0","type":"link"}