{"title":"John D Hanson","description":null,"products":[{"product_id":"wow-your-customers-7-ways-to-world-class-service-book-john-d-hanson-9781719450836","title":"WOW Your Customers! 7 Ways to World-Class Service","description":"\u003cp\u003e\u003cb\u003eIt's A Menu, Not a Recipe\u0026gt;\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThis powerful, practical book is loaded with ideas and insights to generate 'customers for life.'---Brian Tracy, Author, \u003ci\u003eMaximum Achievement\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe\u0026gt;\u003cb\u003e7 Ways\u003c\/b\u003e menu is inspired from over 20 years of excellent customer service and diligent research into current industry leaders like Amazon, American Express, Disney, Nordstrom, Ritz-Carlton and more. The key ingredients to our successes have been neatly rolled into this easily-digested menu for stellar customer service. Order the items proven to add value while you try new ideas. Add them as they work for you\u0026gt;\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eBest of all, we've made a way to thank you for telling others about\u0026gt;\u003cb\u003e7 Ways\u0026gt;\u003c\/b\u003e Simply register on our secure website at\u0026gt;\u003cb\u003ewww.7waysmenu.com, \u003c\/b\u003e and we'll send a promo code unique to you. Share this code with friends and colleagues. When they use your promo code, you both receive a\u0026gt;\u003cb\u003eThank You Bonus\u0026gt;\u003c\/b\u003e There's no limit to how much we will thank you for telling others. So sample our menu, share it with others and start your rewards today\u0026gt;\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAbout the Author: A proven leader in customer service excellence, John D. Hanson has professionally engaged customers and team members by adding value in every career opportunity. He resides near Columbus, Ohio, happily married with children, honored to have served in the U.S. Armed Forces.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49617881956625,"sku":"CIN1719450838G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50037621555473,"sku":"CIN1719450838VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1719450838.jpg?v=1750897775"},{"product_id":"strategic-cost-management-book-john-d-hanson-9781737257202","title":"Strategic Cost Management","description":"\u003cp\u003eThis book shows how to do the following: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUnderstand cost numbers - what they say, what they don't say and what they should say.\u003c\/li\u003e\n\u003cli\u003eCollect relevant cost information on a company-wide basis using a TCO framework.\u003c\/li\u003e\n\u003cli\u003eEfficiently analyze the TCO impact of business decisions using differential analysis.\u003c\/li\u003e\n\u003cli\u003eEvaluate the role of options in situations where risk is present.\u003c\/li\u003e\n\u003cli\u003ePresent the analysis in a business case format that is meaningful to all levels of management.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThese tools enable correct decision-making in the three principal areas of cost management: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePricing - paying the right price for purchased goods and services.\u003c\/li\u003e\n\u003cli\u003eNew Product Design - creating product that can be produced and supplied competitively.\u003c\/li\u003e\n\u003cli\u003eProcess Change\/Optimization - reducing the actual cost of current products, whether made or purchased.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51049820225809,"sku":"NIN9781737257202","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1737257203.jpg?v=1751090329"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-john-d-hanson.oembed","provider":"World of Books ","version":"1.0","type":"link"}