{"title":"Kamila Laura Sitwell","description":"","products":[{"product_id":"bespoke-book-kamila-laura-sitwell-9781781333341","title":"Bespoke","description":"\u003cp\u003e\u003cstrong\u003eOne-size-fits-all is dead.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eA mass-market, standardised approach to hospitality and foodservice, with its cookie- cutter outlet design, people development and menu strategy is not working for your guests anymore. Modern consumers are dissatisfied with uniformity and yearn for empowerment and self-expression.\u003c\/p\u003e\u003cp\u003eCustomisation, personalisation, bespoke and tailored experiences are a growing part of 21st century life. The very pervasiveness of customisation makes the trend what it is today: an expectation.\u003c\/p\u003e\u003cp\u003eYour guests are in control, they have more choices than ever before, and they command the conversation. Your business just became personal.\u003c\/p\u003e\u003cp\u003eRead this book to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnderstand why providing customisation and bespoke service is too important to ignore\u003c\/li\u003e \u003cli\u003eStand out from the 'sea of sameness' by creating memorable, individual experiences\u003c\/li\u003e \u003cli\u003eDevelop your people so they deliver the bespoke experiences your customers require\u003c\/li\u003e \u003cli\u003eFocus on your brand throughout your guests' journeys across all your consumer touch points\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eCraft your menus to inspire and delight your ever more discerning guests\u003c\/p\u003e \u003cp\u003e\u003cem\u003eBespoke \u003c\/em\u003ewill help raise your game in the competitive world of hospitality, providing you with fresh insights needed to steer a course to customer delight, loyalty and ultimately your business success.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49531378073873,"sku":"GOR009818242","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51089034051857,"sku":"NGR9781781333341","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":51599397519633,"sku":"GOR010181751","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1781333343.jpg?v=1750929121"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-kamila-laura-sitwell.oembed","provider":"World of Books ","version":"1.0","type":"link"}