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Using the metaphor of a train to focus the attention of business leaders on knowing where they and their organizations are going, Karl Albrecht brings together the best of strategic thinking models and methods. A Fortune Book Club selection, and chosen by the American Management Association for worldwide distribution to its more than 60,000 members, this book is the bible for strategic customer focus. Karl Albrecht's seven-step model of strategy formulation has become the method of choice for many executives who want to shape the future of their enterprises. He integrates the two critical success concepts of customer focus and strategic vision, and provides a step-by-step process for aligning strategy, people, and systems around the core concept of customer value. Ken Blanchard, author of The One Minute Manager says, Karl Albrecht's comprehensive book explores future trends in the business world and what successful companies will need to concentrate on to survive and prosper. 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Put all 49 questions together and you have the complete Organizational Intelligence Profile, which you can also download in ready-to-use format (.pdf) from the KAI website. Prof. Warren Bennis of USC (author of On Becoming a Leader) says, This is a book about how organizations can release and deploy human imagination. What can be more important? 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He shows you how to implement the key practices of the outstanding customer-focused companies. This is a valuable book for all managers and one that resonates with the current business environment. His pioneering concept of customer value modeling shows you how to build a strategic focus based on customer value, and how to deploy the concept all through the organization. Using his Total Quality Service (TQS) model as a framework, he guides you through the transformation process, showing you how to avoid the 'fizzle factors' and actually deliver a superior customer value package. Jan Carlzon, CEO of Scandinavian Airlines, says, Makes a convincing case for basing efforts to improve quality on added value to the customer. Thought-provoking. 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Using a wide variety of personal experiences, success and failure stories, and real cases, he lays out a manifesto for escaping from collective stupidity and achieving collective intelligence - in short, organizational intelligence, or OI. While some might argue that OI is an oxymoron, or contradiction in terms, Karl Albrecht argues that it can - and must - be achieved if our business enterprises are to move to the next level of performance of which they are capable. He defines and explains seven key dimensions of OI, and devotes a full chapter to each one. Each chapter poses seven diagnostic questions that help you evaluate the OI status of your organization on that dimension. Put all 49 questions together and you have the complete Organizational Intelligence Profile, which you can also download in ready-to-use format (.pdf) from the KAI website. Prof. Warren Bennis of USC (author of On Becoming a Leader) says, This is a book about how organizations can release and deploy human imagination. What can be more important? Provide a copy of Minds at Work to each of your executives, managers, and team leaders.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":52817249730833,"sku":"CIN0913351210G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":52819025527057,"sku":"GOR014628399","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780913351215.jpg?v=1764272902"},{"product_id":"leipziger-mundart-book-karl-albrecht-9783368393915","title":"Die Leipziger Mundart","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":53609209790737,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":53609209823505,"sku":"NLS9783368393915","price":0.0,"currency_code":"GBP","in_stock":true}]},{"product_id":"leipziger-mundart-book-karl-albrecht-9783368393908","title":"Die Leipziger Mundart","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":53609211855121,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":53609211920657,"sku":"NLS9783368393908","price":0.0,"currency_code":"GBP","in_stock":true}]},{"product_id":"successful-management-by-objectives-book-karl-albrecht-9780138632588","title":"Successful Management by Objectives","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":53621504475409,"sku":"CIN0138632588G","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780138632588.jpg?v=1780590621"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-karl-albrecht.oembed?page=3","provider":"World of Books ","version":"1.0","type":"link"}