{"title":"Kathleen Fearn-Banks","description":"\u003cp\u003eDelve into the world of Kathleen Fearn-Banks, where gripping narratives and compelling characters await. Explore her insightful storytelling, perfect for readers seeking thought-provoking and emotionally resonant fiction.\u003c\/p\u003e","products":[{"product_id":"crisis-communications-book-kathleen-fearn-banks-9780415880596","title":"Crisis Communications","description":"Presents case studies of organizational and individual problems that may become crises, and the communication responses to these situations. 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This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49624306024721,"sku":"GOR010211971","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0415881773.jpg?v=1751434709"},{"product_id":"crisis-communications-book-kathleen-fearn-banks-9781138923744","title":"Crisis Communications","description":"Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement.  The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include \"Police Departments and Community Trust,\" \"The Oso Mudslide in Washington,\" \"School Shootings: Communications To and For Children,\" and two additional international case studies - \"Ebola Strikes Liberia: Firestone Strikes Ebola\" and \"Nut Rage and Korean Airlines.\" Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com\/cw\/fearn-banks.  Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.   Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49664043188497,"sku":"GOR013570324","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50469187977489,"sku":"CIN1138923745G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":50697355886865,"sku":"NGR9781138923744","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50900410499345,"sku":"CIN1138923745VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1138923745.jpg?v=1751080404"},{"product_id":"crisis-communications-book-kathleen-fearn-banks-9780805836042","title":"Crisis Communications","description":"A casebook approach to studying crisis communications means learning from the actions of those who have experienced crises. What did they expect? What actually happened? Were they prepared? What were their strategies? What were their challenges, pressures, and problems? Were the news media adversarial or supportive? If they had to do it again, what would they do differently? These and other questions are answered in the case studies of this second edition.     Presenting organizational and individual problems that may become crises and the communication responses to these situations, this revision of Fearn-Banks' very successful text:   * presents crisis communication theory, including a critique of the communications of White Star Lines after its Titanic sank on its maiden voyage;  * describes ways of determining the most likely and most damaging crises that may strike an organization;  * centers on causes of crisis--rumor, \"gotcha\" television news and the non-expert expert, and crises caused by the news media;  * gets into the 21st century and cyberspace-caused crises, including mini-cases of rogue Web sites and e-mail rumors;  * explains how to communicate with the news media, lawyers, internal publics or audiences, and external publics; and  * includes narrated case studies illustrating how spokespersons and managers used communication in several kinds of crises.    The text is supplemented by a workbook, enabling students to test their knowledge and develop their skills. Written as a primer for crisis communications, public relations, and communications management, Crisis Communications serves as an essential resource in the practice of public relations and corporate communications.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50363049083153,"sku":"CIN0805836047G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0805836047.jpg?v=1751264966"},{"product_id":"student-workbook-to-accompany-crisis-communications-book-kathleen-fearnbanks-9781138688971","title":"Student Workbook to Accompany Crisis Communications","description":"No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis communications plan. This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50371614540049,"sku":"CIN1138688975VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52431698067729,"sku":"NLS9781138688971","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53080730632465,"sku":"NIN9781138688971","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1138688975.jpg?v=1751048254"},{"product_id":"crisis-communications-book-kathleen-fearn-banks-9780415880589","title":"Crisis Communications","description":"Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis.    Author Kathleen Fearn-Banks examines the steps of choosing the appropriate words to convey a message, selecting the method and channels for delivering the message, and identifying and targeting the most appropriate publics or audiences. She also addresses such important topics as avoiding potential mismanagement of communication in crisis situations.    Key features of this fourth edition are:         six new cases, including several international crises        current discussion of communications technology as it relates to crises        a Companion Website -- www.routledge.com\/textbooks\/fearn-banks -- with additional cases as well as supplemental materials for students and classroom resources for instructors.       A Student Workbook is also available for use with this volume, providing additional pedagogy for each chapter, including discussion questions, activities, key terms, case exercises, and worksheets.    Utilizing both classic and contemporary cases of real-world situations, Crisis Communications provides students in public relations and business with real-world perspectives and valuable insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51085914145041,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":51085916143889,"sku":"CIN0415880580G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0415880580.jpg?v=1751229051"},{"product_id":"a-to-z-of-african-american-television-book-kathleen-fearn-banks-9780810868328","title":"The A to Z of African-American Television","description":"From Amos 'n' Andy to The Jeffersons to Family Matters to Chappelle's Show, this volume covers it all with entries on all different genres-animation, documentaries, sitcoms, sports, talk shows, and variety shows-and performers such as Muhammad Ali, Louis Armstrong, Bill Cosby, and Oprah Winfrey. Additionally, information can be found on general issues, ranging from African American audiences and stereotypes through the related networks and organizations. This book has hundreds of cross-referenced entries, from A to Z, in the dictionary and a list of acronyms with their corresponding definitions. The extensive chronology shows who did what and when and the introduction traces the often difficult circumstances African American performers faced compared to the more satisfactory present situation. Finally, the bibliography is useful to those readers who want to know more about specific topics or persons.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52331184750865,"sku":"NLS9780810868328","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53014045294865,"sku":"NIN9780810868328","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780810868328.jpg?v=1758147597"},{"product_id":"historical-dictionary-of-african-american-television-book-kathleen-fearn-banks-9780810879164","title":"Historical Dictionary of African American Television","description":"From Amos 'n' Andy to The Jeffersons to Family Matters to Chappelle's Show, this volume has all different genres-animation, documentaries, sitcoms, sports, talk shows, and variety shows-and performers such as Muhammad Ali, Louis Armstrong, Bill Cosby, and Oprah Winfrey. Additionally, information can be found on general issues ranging from African American audiences and stereotypes through the related networks and organizations. This second edition covers the history of African Americans on television from the beginning of national television through the present day including: -chronology -introductory essay -appendixes -bibliography -over 1000 cross-referenced entries on actors, performers, producers, directors, news and sports journalists -entries on series, specials and movies relevant to African American themes and African American casts This book is an excellent access point for students, researchers, and anyone wanting to know more about the history of African-Americans and their impact on television.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52404658045201,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52404658733329,"sku":"NLS9780810879164","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780810879164.jpg?v=1758764847"},{"product_id":"crisis-communications-book-kathleen-fearn-banks-9780367894566","title":"Crisis Communications","description":"Now in its sixth edition, this book provides engaging, practice-oriented case studies analyzing communication professionals’ crisis preparation and responses, illustrating key considerations for communicating with both internal and external stakeholders during and after a crisis.  This edition continues its strength as a student-friendly text that demonstrates how to craft, target, and deliver messages during crises in order to mitigate further controversy and distress. Classic cases lay the foundation, while contemporary cases shed light on cutting-edge practices in use today. Many cases from previous editions have been updated and new cases added, including the COVID-19 crisis and U.S. vaccination campaign; Starbucks and racial discrimination at a Philadelphia branch; Will Smith and the Academy Awards slap; Gander, Newfoundland in supporting stranded tourists after the attacks of September 11, 2001; and a look at how schools can prepare communication responses to school shootings. Each case pays particular attention to the actual and ideal use of social media in the crisis and there is a new section on the important issues of misinformation and disinformation.  Crisis Communications, 6th Edition is intended for courses in crisis communication, crisis management, disaster response, corporate communications, and public relations.  Student and instructor online support materials feature selected previous editions’ case studies no longer in this edition as well as an Instructor’s Manual with suggested activities, discussion questions, and sample quizzes: www.routledge.com\/9780367894450.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52521387131153,"sku":"NLS9780367894566","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52951975854353,"sku":"NIN9780367894566","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780367894566.jpg?v=1760569875"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-kathleen-fearn-banks.oembed","provider":"World of Books ","version":"1.0","type":"link"}