{"title":"Ken Mcgarrie","description":"\u003cp\u003eDelve into the gritty realism of Ken McGarrie, a master of contemporary Scottish fiction. His unflinching portrayals of life, love, and loss offer a compelling reading experience. Browse his thought-provoking novels.\u003c\/p\u003e","products":[{"product_id":"surprise-restaurant-manager-book-ken-mcgarrie-9781736282304","title":"The Surprise Restaurant Manager","description":"Surprise - you're in charge now \u003cp\u003eSteady money and new opportunities awaited as you moved up from server or bartender to front-of-house manager. But too often, restaurant management find themselves leading with minimal training, a ton of responsibilities, and no clue how to improve. You've run the Friday night rush, you've juggled expectations of staff and guests-but have you figured out how to improve while keeping the restaurant profitable?\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eThe Surprise Restaurant Manager\u003c\/em\u003e, learn from Ken McGarrie, a restaurant operator who has helped launched dozens of successful restaurants, as he gives you the tools to master the unexpected challenges managers face every day. Get help on the fly with real-life examples, straightforward strategies, and expert insight to better leadership. This is your guide to restaurant industry success beyond basic food knowledge and inventory counts.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eYou'll learn: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to locate quality candidates and interview effectively, including eight signs you shouldn't extend an offer-from subtle clues to outright red flags.\u003c\/li\u003e\n\u003cli\u003eTips on ways to support your staff during challenging situations and how to use genuine suggestions to develop more effective hospitality skills.\u003c\/li\u003e\n\u003cli\u003eCommon communication mistakes that guarantee FOH turnover and increase work stress-and how to avoid them.\u003c\/li\u003e\n\u003cli\u003eProven steps to upgrade your table touch and salvage every negative guest experience, including guaranteed methods to improve your restaurant's online reviews.\u003c\/li\u003e\n\u003cli\u003eHow to embrace blunt criticism, work effectively with strong personalities, and avoid professional burnout.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eSuccess as a restaurant manager is a constant quest to level up your game and your team-without sacrificing your sanity along the way. Get \u003cem\u003eThe Surprise Restaurant Manager\u003c\/em\u003e now for the advice you needed-before you got the keys \u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50130220515601,"sku":"CIN1736282301VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50389789966609,"sku":"CIN1736282301G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50454455681297,"sku":"GOR013958598","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51050076307729,"sku":"NIN9781736282304","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1736282301.jpg?v=1751278800"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-ken-mcgarrie.oembed","provider":"World of Books ","version":"1.0","type":"link"}