{"title":"Larry Klosterboer","description":null,"products":[{"product_id":"implementing-itil-change-and-release-management-book-larry-klosterboer-9780138150419","title":"Implementing ITIL Change and Release Management","description":"The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management      ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.      Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation—a roadmap available nowhere else.     Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place.     This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL—and transform them from a source of frustration into a source of value.    Coverage includes        Discovering and managing your change and release management requirements  Identifying the resources you’ll need to succeed  Building comprehensive schedules for executing change\/release management projects  Moving from planning to real-world implementation  Choosing the right tools—or modifying the tools you’ve already invested in  Using change\/release management to facilitate auditing and ensure compliance  Leveraging the full business benefits of mature change\/release management processes  Covers ITIL version 3      Acknowledgments xv  About the Author xvi     Part I: Planning 1  Chapter 1: Change and Release Management: Better Together 3  Chapter 2: Discovering and Managing Requirements 13  Chapter 3: Defining Change and Release Management Processes 27  Chapter 4: Building Logical Work Flows 41  Chapter 5: Completing the Implementation Plan 51     Part II: Implementing 65  Chapter 6: Choosing the Tools 67  Chapter 7: Migrating or Consolidating Data 85  Chapter 8: Bringing the Process to Life 97  Chapter 9: Choosing and Running a Pilot 109  Chapter 10: Moving from Pilot to Production 121     Part III: Operational Issues 133  Chapter 11: The Forward Schedule of Change 135  Chapter 12: Building the Definitive Media Library 143  Chapter 13: Defining Release Packages 153  Chapter 14: Auditing and Compliance Management 163     Part IV: Reaping the Benefits 173  Chapter 15: Business Impact Analysis 175  Chapter 16: Reports and Service Levels 185  Chapter 17: Linking to Other Processes 199     Index 209","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49602032173329,"sku":"GOR005546793","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52579826958609,"sku":"CIN0138150419VG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ WELL_READ \/ SBYB","offer_id":52987790622993,"sku":"CIN0138150419A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":53098773512465,"sku":"CIN0138150419G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":53478751502609,"sku":"GOR007483296","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0138150419.jpg?v=1751226612"},{"product_id":"itil-capacity-management-paperback-book-larry-klosterboer-9780134425566","title":"ITIL Capacity Management (paperback)","description":"The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL(R) capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book's practical insights will be invaluable to every IT leader who wants to leverage ITIL's best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes \u003cul\u003e \u003cli\u003eMaking the business case for capacity management\u003c\/li\u003e \u003cli\u003eEstablishing specific goals for capacity management\u003c\/li\u003e \u003cli\u003eMastering ITIL capacity management terminology\u003c\/li\u003e \u003cli\u003ePredicting capacity in dynamic, fast-changing organizations\u003c\/li\u003e \u003cli\u003eImplementing systems that help you anticipate trends\u003c\/li\u003e \u003cli\u003eDefining capacity plans, staffing capacity management teams, and implementing ongoing processes\u003c\/li\u003e \u003cli\u003eLinking capacity with performance management and with other ITIL processes\u003c\/li\u003e \u003cli\u003eSelecting the right capacity management tools for your environment\u003c\/li\u003e \u003cli\u003eIntegrating capacity issues into your IT project management discipline\u003c\/li\u003e \u003cli\u003eUsing \"business capacity planning\" to help the entire business become more agile\u003c\/li\u003e \u003c\/ul\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49746366431505,"sku":"NGR9780134425566","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50273206567185,"sku":"CIN0134425561G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0134425561.jpg?v=1751100409"},{"product_id":"implementing-itil-configuration-management-book-larry-klosterboer-9780132425933","title":"Implementing ITIL Configuration Management","description":"Practical, Real-World ITIL Configuration Management–From Start to Finish     The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.     Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.     You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.     Coverage includes    Assessing your current configuration management maturity and setting goals for improvement  Gathering and managing requirements to align ITIL with organizational needs  Describing the schema of your configuration management database (CMDB)  Identifying, capturing, and organizing configuration data  Choosing the best tools for your requirements  Integrating data and processes to create a unified logical CMDB and configuration management service  Implementing pilot projects to demonstrate the value of configuration management and to test your planning    Moving from a pilot to wide-scale enterprise deployment  Defining roles for deployment and ongoing staffing  Leveraging configuration management information: Reporting and beyond  Measuring and improving CMDB data accuracy  Covers ITIL version 3.    Preface xvii  Acknowledgments xxi  About the Author xxiii     Chapter 1: Overview of Configuration Management 1  Part I: Planning for Configuration Management 17  Chapter 2: Gathering and Analyzing Requirements 19  Chapter 3: Determining Scope, Span, and Granularity 37  Chapter 4: Customizing the Configuration Management Process 55  Chapter 5: Planning for Data Population 67  Chapter 6: Putting Together a Useful Project Plan 85  Part II: Implementing Configuration Management 97  Chapter 7: Choosing the Right Tools 99  Chapter 8: Implementing the Process 117  Chapter 9: Populating the Configuration Management Database 127  Chapter 10: Choosing and Running a Pilot Program 137  Chapter 11: Communication and Enterprise Roll Out 149  Part III: Running an Effective Configuration Management System 161  Chapter 12: Building a Configuration Management Team 163  Chapter 13: The Many Uses for Configuration Information 179  Chapter 14: Measuring and Improving CMDB Accuracy 193  Chapter 15: Improving the Business Value of Configuration Management 207     Index 217","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49786958184721,"sku":"CIN0132425939G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50508376015121,"sku":"CIN0132425939VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0132425939.jpg?v=1751195330"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-larry-klosterboer.oembed","provider":"World of Books ","version":"1.0","type":"link"}