{"title":"Leonard Berry","description":"\u003cp\u003eDelve into the captivating works of Leonard Berry. Discover thrilling mysteries and suspenseful tales that will keep you on the edge of your seat. Start your next gripping read here.\u003c\/p\u003e","products":[{"product_id":"management-lessons-from-mayo-clinic-inside-one-of-the-worlds-most-admired-servic-book-leonard-berry-9780071590730","title":"Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations","description":"Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.  Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.  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By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:  • Demonstrate how a great service brand evolves from the core values that nourish and protect it • Extrapolate instructive business lessons that apply outside healthcare • Illustrate the benefits of pooling talent and encouraging teamwork • Present a proven prescription for creating sustainable service excellence  Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49633535033617,"sku":"GOR010847921","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49732966514961,"sku":"NGR9781260011838","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49969586405649,"sku":"CIN1260011836G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50021245288721,"sku":"CIN1260011836VG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51022467694865,"sku":"NIN9781260011838","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1260011836.jpg?v=1751454596"},{"product_id":"management-lessons-from-the-mayo-clinic-pb-book-leonard-berry-9781265837020","title":"Management Lessons from the Mayo Clinic (PB)","description":"Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. 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