{"title":"Linda Blankenship","description":null,"products":[{"product_id":"strategies-to-help-drinking-water-utilities-ensure-effective-retention-of-knowle-book-linda-blankenship-9781843396253","title":"Strategies to Help Drinking Water Utilities Ensure Effective Retention of Knowledge","description":"Knowledge retention is a significant issue for water utilities, as employees are retiring or leaving to seek other opportunities. This phenomenon is not unique to water utilities, so there is an opportunity to adapt approaches that have proven successful in other industries. Utilities that successfully deal with knowledge retention will be much better equipped to deal with the challenges ahead—increasingly stringent regulations, higher customer expectations, aging infrastructure needs, technology pressures, economic constraints, and more.    The objectives of this project were to (1) define a methodology for how utilities can implement knowledge retention based on an understanding of the key drivers, critical success factors, barriers, costs, and benefits; and (2) develop specific strategies, tools, and techniques that can be used immediately by utilities. Secondary research was reviewed to identify knowledge management best practices and key trends especially relevant to drinking water utility experience. An online survey provided initial data on drivers, barriers, costs, and benefits for drinking water utilities, supplemented with stakeholder interviews. An experiential workshop provided additional input into drivers, barriers, and benefits of knowledge retention, and identified knowledge retention strategies and tools to be validated. An interim report was prepared to expedite the transfer of findings. Incorporating Retirees, Mentoring, Document Repository, Organizational Learning and Training (OLT), and Social Network Analysis (SNA) were selected for piloting and using desktop and field approaches. A second workshop was conducted to gather the pilot results from using these tools and further refine the strategy and business case.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51857783652625,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51857783816465,"sku":"NGR9781843396253","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781843396253.jpg?v=1753829145"},{"product_id":"strategic-asset-management-and-communication-book-linda-blankenship-9781843393399","title":"Strategic Asset Management and Communication","description":"Public understanding leading to support for investment in aging water infrastructure is absolutely essential in order to close the “gap” between projected and current funding levels. In response to the need identified by its utility members, the Water Environment Research Foundation has funded a research program on Strategic Asset Management (SAM) Implementation and Communication for wastewater and water utilities.     One objective of the research program included understanding the experience of utilities with citizen advisory committees to gain support for issues related to infrastructure sustainability and asset management. A variety of experiences are documented in this report. Lessons learned that can guide a utility that desires to establish a citizen advisory committee are identified in the areas of formation, logistics, goals and expected results.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51857790730513,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51857791025425,"sku":"NGR9781843393399","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781843393399.jpg?v=1753829252"},{"product_id":"public-communication-book-linda-blankenship-9781843393313","title":"Public Communication","description":"Public understanding leading to support for investment in aging water infrastructure is absolutely essential in order to close the “gap” between projected and current funding levels. In response to the need identified by its utility members, the Water Environment Research Foundation has funded a research program on Strategic Asset Management program (SAM) for wastewater and water utilities.    One objective of the research program included the development of an effective communications package – aimed at public officials, policy makers, utility managers and rate payers – to encourage the adoption of SAM and provide guidance on its implementation in the utility environment. This report provides the initial results of the research program to understand elected and appointed officials’ perspectives on the issue of asset management and infrastructure sustainability. It uses results of a survey, focus groups, interviews and a case study to understand how public support for infrastructure sustainability can be gained. Relevant and readily usable tools that focus on the infrastructure sustainability issue are identified. Messages that elected, appointed, and salaried public officials can use in communication with their stakeholders have been identified.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51868163146001,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51868163244305,"sku":"NGR9781843393313","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781843393313.jpg?v=1754029123"},{"product_id":"spiritual-expressions-book-linda-blankenship-9781479768363","title":"Spiritual Expressions","description":null,"brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52676735533329,"sku":"NLS9781479768363","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781479768363.jpg?v=1762304732"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-linda-blankenship.oembed","provider":"World of Books ","version":"1.0","type":"link"}