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The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpointsand service interfaces; service excellence and service innovation. 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Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52335831941393,"sku":"NLS9783319464114","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9783319464114.jpg?v=1758161307"},{"product_id":"human-centered-service-design-for-healthcare-transformation-book-mario-a-pfannstiel-9783031201707","title":"Human-Centered Service Design for Healthcare Transformation","description":"This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.     Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product\/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an importantpart of service provision. 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Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. 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Dabei wird verdeutlicht, wie innovative Technologien die medizinische Versorgung effizienter gestalten und gleichzeitig die Patientenerfahrung optimieren. Ein weiterer Schwerpunkt liegt auf der Integration von KI-Technologien in vorhandene Infrastrukturen und Arbeitsabläufe und deren Auswirkungen auf die Patientenversorgung. Der Fokus liegt auf praxisorientierten Ansätzen, die eine nachhaltige und effiziente Nutzung von KI entlang der gesamten Patientenreise ermöglichen. So bietet das Buch wertvolle Orientierung für alle, die die Gesundheitsversorgung durch innovative Technologien weiterentwickeln möchten.   Mit 41 Fachbeiträgen von 111 renommierten Autoren bietet das Werk wertvolle Einblicke und praxisorientierte Konzepte für Fachleute, Entscheidungsträger und alle, die sich mit dem Einsatz von KI im Gesundheitswesen befassen. 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