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But conflict isn't the problem, mismanagement is.\u003cbr\u003e \u003cbr\u003e Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls \"the Three As-\" aggression, avoidance, and appeasing. \"These coping mechanisms are ways human beings avoid the emotions that come with conflict,\" says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity.\u003cbr\u003e \u003cbr\u003e Conflict capacity is a combination of three elements. The foundation is the Inner Game-the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture-the visible and invisible structures around you that can encourage or discourage conflict.\u003cbr\u003e \u003cbr\u003e Chism offers exercises, examples, and expert guidance on developing all three elements. 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You will learn how to: Identify the signs of misalignment Increase your leadership effectiveness Use four quadrants of change as a catalyst for leadership growth Increase employee engagement Tap into the gifts and talents of your employees Communicate strategically Create a culture of accountability Increase innovation and productivity through empowerment Today's leader needs more than position, power, or business acumen. Today's leader needs more than self-management, communication skills, or emotional intelligence. 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