{"title":"Matt Smallman","description":null,"products":[{"product_id":"unlock-your-call-centre-book-matt-smallman-9781781336663","title":"Unlock Your Call Centre","description":"\u003cp\u003e\u003cstrong\u003eIf your call centre security relies on questions everyone knows the answers to, or passwords that no one can remember, then your process isn't truly secure - and your customers deserve better.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eUnlock Your Call Centre \u003c\/em\u003eshows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.\u003c\/p\u003e\u003cp\u003eUsing a unique approach honed through years of experience, Matt Smallman will help you identify the ideal solution for your organisation, make the case for change and implement it successfully.\u003c\/p\u003e\u003cp\u003eThis book gives you the tools to: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eEvaluate the strengths and weaknesses of your existing security process\u003c\/li\u003e\n\u003cli\u003eDetermine the most appropriate modern security methods for your unique context\u003c\/li\u003e\n\u003cli\u003eMake a compelling case for improvement and investment \u003c\/li\u003e\n\u003cli\u003ePlan for successful implementation\u003c\/li\u003e\n\u003cli\u003eDesign processes that maximise customer adoption and business outcomes\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49544109162769,"sku":"GOR013460680","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51052229230865,"sku":"NIN9781781336663","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1781336660.jpg?v=1750832821"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-matt-smallman.oembed","provider":"World of Books ","version":"1.0","type":"link"}