{"title":"Maxine Kamin","description":null,"products":[{"product_id":"customer-service-training-book-maxine-kamin-9781562863302","title":"Customer Service Training","description":"Aimed at organizations that want to raise the bar for service excellence, this book provides practical guidance to help develop customer service training. It contains field-tested exercises, games, activities, icebreakers, and assessment instruments that help you teach employees the importance of customer service and improve their performance.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49800380252433,"sku":"CIN1562863304G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1562863304.jpg?v=1751245276"},{"product_id":"10-steps-to-successful-customer-service-book-maxine-kamin-9781562865900","title":"10 Steps to Successful Customer Service","description":"This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49803941740817,"sku":"CIN1562865900G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51323356086545,"sku":"CIN1562865900VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52688406085905,"sku":"NLS9781562865900","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1562865900.jpg?v=1751150482"},{"product_id":"customer-service-training-book-maxine-kamin-9780750663632","title":"Customer Service Training","description":"The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.  Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: • create fantastic customer service to meet your specific needs • raise the bar for service excellence • become a more effective and efficient facilitator • ensure training is on target and gets results  “This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.” Fred S. Anton, Chief Executive Officer, Warner Bros. Publications  Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50697218851089,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":50697221013777,"sku":"NGR9780750663632","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0750663634.jpg?v=1750785158"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-maxine-kamin.oembed","provider":"World of Books ","version":"1.0","type":"link"}