{"title":"Miriam Firth","description":"\u003cp\u003eDiscover the captivating novels of Miriam Firth, a master of historical romance and thrilling mysteries. Lose yourself in tales of passion, intrigue, and suspense – perfect for fans of Kate Morton and Simone St. James.\u003c\/p\u003e","products":[{"product_id":"service-encounters-in-tourism-events-and-hospitality-book-miriam-firth-9781845417260","title":"Service Encounters in Tourism, Events and Hospitality","description":"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49738081370385,"sku":"NGR9781845417260","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50392541790481,"sku":"CIN1845417267VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51472649257233,"sku":"GOR014294086","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52534014935313,"sku":"NLS9781845417260","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1845417267.jpg?v=1751059797"},{"product_id":"employability-and-skills-handbook-for-tourism-hospitality-and-events-students-book-miriam-firth-9781138493971","title":"Employability and Skills Handbook for Tourism, Hospitality and Events Students","description":"This handbook provides students with an essential understanding of the skills and knowledge needed to work in the tourism, hospitality and events industries. It offers reflective, reflexive and critical analysis on personal, academic and professional development.   Not only looking at how to develop the skills, attributes and prospects for employment in these competitive industries, this handbook also focuses on what the employers in tourism, hospitality and events sectors require of graduate employees. Highly illustrated, the chapters contain think points and activities, and case studies are integrated throughout offering first hand advice from both employer and graduate perspectives.   The first book to focus on skills and employability in tourism, hospitality and events, this is a must read for all students studying these fields.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50697699361041,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":50697701261585,"sku":"NGR9781138493971","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51471373828369,"sku":"GOR012082448","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/113849397X.jpg?v=1751049234"},{"product_id":"service-encounters-in-tourism-events-and-hospitality-book-miriam-firth-9781845417277","title":"Service Encounters in Tourism, Events and Hospitality","description":"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52533987082513,"sku":"NLS9781845417277","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781845417277.jpg?v=1760666926"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-miriam-firth.oembed","provider":"World of Books ","version":"1.0","type":"link"}