{"title":"Mohamed Darwish","description":null,"products":[{"product_id":"art-of-mediation-the-key-to-resolving-disputes-in-the-hospitality-industry-book-mohamed-darwish-9784178699853","title":"The Art of Mediation The Key to Resolving Disputes in the Hospitality Industry","description":"Mediation in the Hospitality Industry: A Comprehensive Guide for Hotels, Guests, Travel Agents, and Employees is a book by Mohamed Darwish that provides an in-depth overview of mediation as a method of conflict resolution in the hospitality sector. The book aims to educate and inform hospitality professionals and legal practitioners on the benefits and challenges of mediation, as well as the best practices and techniques for implementing it effectively. \u003cbr\u003eThe book is divided into 12 chapters, each covering a different aspect of mediation and its application within the hospitality industry. The first chapter introduces the concept and evolution of mediation and explains the difference between mediation and other forms of ADR (alternative dispute resolution). The second chapter discusses the challenges and disputes that arise in the hospitality industry, such as contractual issues, service quality, consumer rights, and employment relations. The third chapter compares litigation and mediation and highlights the advantages of mediation over traditional court proceedings, such as lower costs, faster resolution, and higher satisfaction. The fourth chapter explores the role and responsibilities of mediators and the skills and qualifications required for them to perform their duties effectively. The fifth chapter examines the legal and ethical aspects of mediation and the frameworks and standards that govern mediation practices, such as the New York Convention on Arbitration, the Consumer Protection Law in the UAE, and the GDPR in the EU. The sixth chapter addresses the impact of technology on mediation and the opportunities and challenges posed by online dispute resolution (ODR) and cybersecurity. \u003cbr\u003eThe seventh chapter outlines the techniques and stages of effective mediation, from setting the stage and opening the process to listening and understanding, validating options, and enabling resolution. The eighth chapter focuses on the cultural dimensions of mediation and the importance of understanding and respecting the diverse backgrounds and values of the parties involved. The ninth chapter provides case studies and examples of mediation in the hospitality industry, illustrating the types of disputes and the outcomes achieved through mediation. \u003cbr\u003eThe tenth chapter offers practical guidance and tips for hospitality professionals who want to become mediators or who want to implement mediation policies and procedures in their organizations. The eleventh chapter discusses the challenges and barriers to mediation in the hospitality industry, as well as the strategies and solutions to overcome them. The twelfth and final chapter explores future trends and developments in mediation within the hospitality sector and the potential for more collaborative and cost-effective dispute resolution methods. Mediation in the Hospitality Industry: A Comprehensive Guide for Hotels, Guests, Travel Agents, and Employees is the debut book by Mohamed Darwish, who is a certified mediator accredited by the International Mediation Institute and has extensive experience in the hospitality and real estate sectors. The book is a valuable resource for anyone interested in the intersection of mediation and hospitality management and offers insights and knowledge that can enhance the quality and efficiency of service delivery and customer satisfaction in the hospitality industry.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51063692755217,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51063695114513,"sku":"NIN9784178699853","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/4178699857.jpg?v=1751190416"},{"product_id":"ai-for-lawyers-book-mohamed-darwish-9787764772367","title":"Ai for Lawyers","description":"\u003cp\u003e\u003cstrong\u003eAI Practical Guide: The Future of Lawyers\u003c\/strong\u003e is a critical yet accessible reflection on how artificial intelligence is reshaping the legal profession-written by Mohamed Darwish, a UAE-based lawyer, certified mediator, and former hotel industry strategist whose rare blend of business development and legal acumen gives the book a distinctive voice.\u003c\/p\u003e\u003cp\u003eBefore entering law, Darwish spent years in the hospitality industry, leading business development and digital transformation initiatives for renowned hotel brands across the Middle East and Europe. His background wasn't just in strategy; it was in results. He brought marketing and sales under one digital vision, designing systems that merged offline hotel operations with online visibility to create seamless, trackable revenue streams. For him, success was never just about guest satisfaction-it was about building recognized, scalable sources of income that were fast, efficient, and client-focused. This experience taught him that in high-pressure environments, clients don't just want good service-they want \u003cstrong\u003ereliable, fast, and data-driven decisions\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhen Darwish transitioned into the legal field, he brought that same mindset with him. He didn't just see law as a set of traditions-he saw it as a client service business that urgently needed to evolve. Drawing on his business background and digital fluency, he began to apply \u003cstrong\u003eAI-driven solutions\u003c\/strong\u003e to the legal space: from automated legal research and contract review to digital marketing strategies for lawyers. What emerged was a new vision of legal practice-one that combines the precision of law with the agility of technology.\u003c\/p\u003e\u003cp\u003eThis book is not a technical manual. It's a human, strategic guide for lawyers, judges, students, and law firm leaders who recognize that artificial intelligence isn't just a trend-it's a turning point. Through thoughtful chapters on digital presence, legaltech tools, ethical AI use, and the future role of lawyers, Darwish invites the reader to rethink what legal service should look like in the 21st century.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52762815037713,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52762815725841,"sku":"NIN9787764772367","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9787764772367.jpg?v=1763603332"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-mohamed-darwish.oembed","provider":"World of Books ","version":"1.0","type":"link"}