{"title":"Peter Kettner","description":null,"products":[{"product_id":"excellence-in-human-service-organization-management-book-peter-kettner-9780205088157","title":"Excellence in Human Service Organization Management","description":"An integrated model for management and administrative practice.       Excellence in Human Service Organization Management, 2\/e provides guidelines to insure internal consistency within Human Service Organizations. Integrated in management theory, the model presented in the text is adapted to human service organizations generally and social work issues specifically. The text first identifies problems in organizational functioning as well as proposes what managers need to do to put their organizations back on track toward excellence. Then it guides managers through a plan to bring employees on board and continuously nurture them so they identify their success with that of the organization.  Standards for Excellence Series -- Designed to help students advance their knowledge, values, and skills, the  Standards for Excellence Series assists students in associated CSHSE's National Standards to all levels of human service practice.     Learning Goals   Upon completing this book, readers will be able to:     Identify problems in organizational functioning.  Recognize what managers need to do to get organizations on the track for excellence.  Understand what employees need to do to help the overall well-being of an organization.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49787296612625,"sku":"CIN0205088155G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":53117948592401,"sku":"CIN0205088155VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0205088155.jpg?v=1769684997"},{"product_id":"measuring-the-performance-of-human-service-programs-book-lawrence-l-martin-9781412970617","title":"Measuring the Performance of Human Service Programs","description":"Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures—numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction—this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.   Features in This Edition     Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material Utilizes the systems model as a conceptual framework— a common conceptual framework in social work and the human services  Explains the different types of output (efficiency) performance measures—time, episode, material  Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations  An Instructor′s Resource site  offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter.  Intended Audience  This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50255607529745,"sku":"CIN141297061XG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50383272345873,"sku":"CIN141297061XA","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/141297061X.jpg?v=1751271902"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-peter-kettner.oembed","provider":"World of Books ","version":"1.0","type":"link"}