{"title":"Peter M Kettner","description":null,"products":[{"product_id":"achieving-excellence-in-the-management-of-human-service-organizations-book-peter-m-kettner-9780205318780","title":"Achieving Excellence in the Management of Human Service Organizations","description":"This book aims to create an integrated model for management and administrative practice.   To date, management books have identified problems in organizational functioning and described how systems should work—this book goes beyond description. First, the text identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity.  The model presented in the book is rooted in management theory, and is adapted to human service organizations generally, and social work issues specifically. It is organized in a way that encourages managers to design or redesign organizational systems and subsystems in a way that will permit and support optimal functioning. Once the systems are in place, managers are then guided through a plan to bring employees on board and continuously nurture them in a way that they identify their success with that of the organization. A framework is presented in the final chapter for ongoing monitoring and evaluation of organizational performance and continuous quality improvement.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49692544794897,"sku":"CIN0205318789G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50431782781201,"sku":"CIN0205318789VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0205318789.jpg?v=1750812230"},{"product_id":"designing-and-managing-programs-book-peter-m-kettner-9781544371436","title":"Designing and Managing Programs","description":"This classic text for social work and human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. Hands-on and practical, Designing and Managing Programs incorporates the principles of effectiveness-based planning as it addresses the steps of designing, implementing, and evaluating a human services program at the local agency level.      Written by leaders in the field, it guides students through the process from beginning to end. Meaningful examples—from problem analysis and needs assessment to evaluating effectiveness and calculating costs—enhance reader understanding of how concepts are implemented in the real world. The Sixth Edition contains new examples and references, and updates based on changes to federal regulations.      An instructor website includes essay questions, PowerPoint slides, and suggested assignments designed by the authors.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49743394668817,"sku":"NGR9781544371436","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51423594283281,"sku":"CIN1544371438VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1544371438.jpg?v=1751341462"},{"product_id":"designing-and-managing-programs-book-peter-m-kettner-9781483388304","title":"Designing and Managing Programs","description":"The Fifth Edition of the classic Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. The authors, all leaders in the field, incorporate the principles of effectiveness-based planning as they address the steps of designing, implementing, and evaluating a human services program at the local agency level. Meaningful examples at every stage of the process--from problem analysis and needs assessment to evaluating effectiveness and calculating costs--enhance reader understanding of how concepts are implemented in the real world.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49773295763729,"sku":"CIN1483388301G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50177417380113,"sku":"CIN1483388301A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50942584979729,"sku":"CIN1483388301VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1483388301.jpg?v=1751210804"},{"product_id":"designing-and-managing-programs-book-peter-m-kettner-9780761915492","title":"Designing and Managing Programs","description":"The Second Edition of  Designing and Managing Programs takes the reader through the process of setting up and administering any kind of welfare initiative. Several sections have been enhanced with more targeted examples and illustrations, and the book incorporates budgeting systems.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49897277817105,"sku":"CIN0761915494VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49916874424593,"sku":"CIN0761915494G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0761915494.jpg?v=1750817683"},{"product_id":"initiating-change-in-organizations-and-communities-book-peter-m-kettner-9780534037895","title":"Initiating Change in Organizations and Communities","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50097689329937,"sku":"CIN0534037895G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50356669350161,"sku":"CIN0534037895VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0534037895.jpg?v=1751104334"},{"product_id":"designing-and-managing-programs-book-peter-m-kettner-9781412951944","title":"Designing and Managing Programs","description":"Designing and Managing Programs: An Effectiveness-Based Approach, Third Edition, is an updated version of THE classic book on program management and design. This new edition is written in a deliberate manner that has students following the program planning process in a logical manner. Students will learn to track one phase to the next, resulting in a solid understanding of the issues of internal consistency and planning integrity. The book′s format guides students from problem analysis through evaluation, enabling students to apply these concepts to their own program plans.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50382848819473,"sku":"CIN1412951941G","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1412951941.jpg?v=1750857605"},{"product_id":"designing-and-managing-programs-book-peter-m-kettner-9781412951951","title":"Designing and Managing Programs","description":"Designing and Managing Programs: An Effectiveness-Based Approach, Third Edition, is an updated version of THE classic book on program management and design. This new edition is written in a deliberate manner that has students following the program planning process in a logical manner. Students will learn to track one phase to the next, resulting in a solid understanding of the issues of internal consistency and planning integrity. The book′s format guides students from problem analysis through evaluation, enabling students to apply these concepts to their own program plans.","brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":50382853701905,"sku":"CIN141295195XA","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50410293690641,"sku":"CIN141295195XVG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52105825124625,"sku":"CIN141295195XG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/141295195X.jpg?v=1750987623"},{"product_id":"designing-and-managing-programs-book-peter-m-kettner-9780803932616","title":"Designing and Managing Programs","description":"Invaluable to professionals involved in social or community initiatives, this volume takes readers clearly through the process of setting up and administrating any kind of welfare initiative in a way that makes evaluations of efficiency and effectiveness as easy as possible. It includes an extended case study to illustrate the methods the authors propound.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51333661196561,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":51333663457553,"sku":"CIN0803932618G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51712938803473,"sku":"CIN0803932618VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0803932618.jpg?v=1750914748"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-peter-m-kettner.oembed","provider":"World of Books ","version":"1.0","type":"link"}