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While there are various proprietary and competing standards for reducing software defects, these methods suffer from issues involving timeliness, effectiveness, and cost. What's more, many other books focus on fixing errors after they've been introduced or promote idealized academic theories. This guide, however, presents practical methods for reducing defect introduction through prevention and immediate detection and by moving the detection of defects closer to their introduction. Written by experts with over a century of software development experience among them, this book distills hard-won lessons into a single, workable lifecycle process that will help deliver better-quality software. Visit the Defect Prevention Web site at http:\/\/www.defectprevention.org","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50202644185361,"sku":"CIN0735622531VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50265519915281,"sku":"CIN0735622531G","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0735622531.jpg?v=1750881022"},{"product_id":"ai-revolution-in-customer-service-and-support-book-ross-smith-9780138286507","title":"The AI Revolution in Customer Service and Support","description":"In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organisations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimise organisational productivity.   A portion of the book's proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education.   In this book, you'll learn about;     About AI, machine learning, and data science How to develop an AI vision for your organisation How and where to incorporate AI technology in your customer experience flow About new roles and responsibilities for your organisation How to improve customer experience while optimising productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organisation","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":50814569546001,"sku":"NGR9780138286507","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":50999402234129,"sku":"NIN9780138286507","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53511634256145,"sku":"GOR014952897","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0138286507.jpg?v=1780652741"},{"product_id":"inside-language-book-ross-smith-9783905703207","title":"Inside Language","description":"Tolkien's views on language, though never published as a formalised theory, were in some aspects rather 'heretic' (to use Tom Shippey's term) and seemed to fly into the face of 'established' linguistic theory - most notably his conception of 'native (hereditary) language' and, related to it, the idea of 'linguistic aesthetic' and 'phonetic fitness'. Unfortunately, this aspect of Tolkien's linguistic work has, as yet, not received the attention it deserves and Ross Smith is one of the first Tolkien scholars to investigate the question of Tolkien's position on language vis-a-vis the then (and even now) dominant tenet(s) in some depth. This is a second, revised edition.","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51063532978449,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51063536320785,"sku":"NIN9783905703207","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52150617276689,"sku":"NLS9783905703207","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/3905703203.jpg?v=1751222132"},{"product_id":"naked-illusion-book-ross-smith-9781606473177","title":"Naked Illusion","description":"This provocative and hard-hitting book strips bare some of the most alarming trends and ungodly thinking that have invaded the church today. The enemy has been allowed to run rampant. Far too many in the church are living a life which is not leading them to the portals of heaven as they suppose, but rather, has them rushing headlong into the bowels of hell. The days of ignorance have passed and the days of reformation are here. We have run out of excuses and we are running out of time. The finishing generation must arise NOW with the truth that will expose every illusion and crush the head of the serpent. The army is being assembled. Your name is being called. What will you do? . the kingdom of heaven suffers violence, and violent men take it by force. - Mat 11: 12- R.A. Smith reveals and declares the Word for a 'now' generation. Bold and accurate, Ross wields the sword of the Spirit and imparts revelation needed in this hour. Ross and his wife, Karen, pastor Celebration Church in Wellington City, New Zealand. He and his wife have two children, Chantelle and Adam.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51099768553745,"sku":"NIN9781606473177","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1606473174.jpg?v=1751151555"},{"product_id":"14-000-miles-through-the-air-1922-book-ross-smith-9780548979723","title":"14,000 Miles Through The Air (1922)","description":null,"brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51136120094993,"sku":"NIN9780548979723","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0548979723.jpg?v=1751294225"},{"product_id":"flight-to-fame-book-ross-smith-9780369387462","title":"Flight to Fame","description":"Flight to Fame, a classic adventure story, tells the hair-raising tale of the world-first flight from England to Australia, in the words of the pilot, (Sir) Ross Smith.\u003cbr\u003e\u003cbr\u003eIn March 1919, Australia's prime minister announced a prize of   10,000 for the first successful flight from Great Britain to Australia in under 30 days. Late that same year, the victorious pilots, Ross and Keith Smith, landed in Darwin to international acclaim. The New York Times gushed: 'Captain Ross Smith has done a wonderful thing for the prestige of the British Empire. He must be hailed as the foremost living aviator.' Their achievement was the forerunner to the age of international air travel.\u003cbr\u003e\u003cbr\u003eDuring the race, Ross and his brother Keith (his co-pilot and navigator) wrote in their diaries daily, recording the journey of their four-man crew in their Vickers Vimy G-EAOU twin-engine plane, its open cockpit exposing them to snow, sleet, hail and unbearable heat. Originally published as 14,000 Miles Through the Air (1922), Ross Smith's book recounts their danger-ridden, record-breaking journey - a mere 16 years after the Wright brothers first defied gravity for just a few seconds.\u003cbr\u003e\u003cbr\u003eThis richly illustrated edition, published to coincide with the flight's centenary, is introduced and edited by historian Peter Monteath.","brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":51263032688913,"sku":"NIN9780369387462","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52434915393809,"sku":"NLS9780369387462","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0369387465.jpg?v=1750974833"},{"product_id":"ai-in-the-classroom-book-ross-smith-9789365891492","title":"AI in the Classroom","description":"This book offers a guide to AI understanding and implementation in the classroom and how it makes personalized learning practical, scalable, and achievable for all. 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The authors go in-depth to find the latest research to explore the implementation of AI strategies and technology in the classroom, along with the critical and increasingly important focus on security, privacy, and ethical concerns.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52625149985041,"sku":"NLS9789365891492","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":52901495603473,"sku":"NGR9789365891492","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53333838758161,"sku":"NIN9789365891492","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9789365891492.jpg?v=1761646508"},{"product_id":"kursk-down-book-ross-smith-9781923517615","title":"Kursk Down","description":null,"brand":"WoB","offers":[{"title":"US \/ NEW \/ INGRAM","offer_id":53010543673617,"sku":"NIN9781923517615","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781923517615.jpg?v=1768000036"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-ross-smith.oembed","provider":"World of Books ","version":"1.0","type":"link"}