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From analyzing birth rates in India, to a fireside chat with the Queen of Iran, to introducing theme parks to the US, the stories collected in 'Memories' lay bare the workings of a number of well-known businesses and other organizations - and the people who run them. They describe common attitudes, behaviors and assumptions, which, if left unchallenged, can destabilize or even destroy an organization. This book shows how thinking systemically leads to real organizational improvements in a variety of academic and workplace settings and - just as important - how failure to do so can be both personally embarrassing and damaging to the organization. Each story is used to illustrate a belief, principle or conclusion central to Ackoff's theories of Systems Thinking and Design Thinking. And each of them is told with his customary generosity, wit and wisdom. With a Foreword by Peter Senge.","brand":"WoB","offers":[{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49596318843153,"sku":"GOR013388460","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49730457993489,"sku":"NGR9780956537973","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51009641021713,"sku":"NIN9780956537973","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52455559037201,"sku":"NLS9780956537973","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0956537979.jpg?v=1751397348"},{"product_id":"little-book-of-f-laws-book-russell-l-ackoff-9780955008115","title":"A Little Book of F-laws","description":"Helps you find out the uncomfortable truths about how organizations really work, what's wrong with the way we design and manage businesses, what makes managers tick... and how we can make things work better. Written by business guru, Russell Ackoff, this book skewers many of the behaviours and practices taken for granted in organizations.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49601811513617,"sku":"GOR001607730","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49660442607889,"sku":"GOR005706546","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49731922067729,"sku":"NGR9780955008115","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0955008115.jpg?v=1751202888"},{"product_id":"management-f-laws-book-russell-l-ackoff-9780955008122","title":"Management F-laws","description":"Russell Ackoff is one of the world's top business brains. Herbert Addison has worked for years in business book publishing. Sally Bibb is a pioneer of organizational change. Who better to zero in on organizations, take them apart and then suggest ways of putting them back together - but better! We have all heard of Sod's Law. Most of us know about Parkinson's Law. But what about \"Management f-Laws\"? \"Management f-Laws: How Organizations Really Work\" is a collection of subversive epigrams by Ackoff and his co-author Addison. The f-Laws, an expression coined by Ackoff, expose the commonly established laws of management - the hierarchies and power struggles, the ineptitudes and time-wasting, the prejudices and careless thinking - as flaws of management, all of which hinder successful strategies of change. With wit and wisdom, the authors set out the uncomforable truths about the way organizations really work to help sort out good management ways from bad, to get us thinking about how to change our own practices for the better. But can Ackoff and Addison, despite their life-long careers in Organizational Change and Systems Design really claim to speak for present-day management practice? Sally Bibb has a fine reputation as a writer and journalist, is ebullient, witty and an enthusiastic pioneer of change. To test them out, she picks up the gauntlet thrown down by Ackoff and Addison and rises to the challenge by giving some feisty responses to their ironic and provocative claims. The conversation crosses cultural, status, gender and age divides and results in a book that will appeal to readers from the lowest to the highest ranks of the organizational hierarchy as well as to those who have resisted being part of it altogether.","brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49638708379921,"sku":"GOR002597038","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49732047864081,"sku":"NGR9780955008122","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49767894483217,"sku":"GOR001894841","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50145307754769,"sku":"CIN0955008123G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50167441621265,"sku":"GOR010126711","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51009670611217,"sku":"NIN9780955008122","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51799285596433,"sku":"CIN0955008123VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52143436431633,"sku":"NLS9780955008122","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0955008123.jpg?v=1769075579"},{"product_id":"fundamentals-of-operations-research-book-russell-l-ackoff-9780471003342","title":"Fundamentals of Operations Research","description":null,"brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":49646002798865,"sku":"GOR003348294","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49954446442769,"sku":"GOR003530222","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50831340241169,"sku":"GOR003662698","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471003344.jpg?v=1751134743"},{"product_id":"systems-thinking-for-curious-managers-book-russell-l-ackoff-9780956263155","title":"Systems Thinking for Curious Managers","description":"This gem of a book introduces the extraordinary world of Systems Thinking and its 'Dean', Russell Ackoff, to curious and enquiring managers, teachers, business people - anyone, anywhere who works in an organisation. Finished just before Professor Ackoff's death late in 2009, \"Systems Thinking for Curious Managers\" opens the door to a joined up way of thinking about things that has profoundly influenced thinkers and doers in the fields of business, politics, economics, biology, psychology. Although Systems Thinking was 'invented' early in the 20th century, even Peter Senge's best-selling \"The Fifth Discipline\" (Systems Thinking is the fifth discipline) failed to popularise the term. But now, in business and academia, in the public sector and in the search for solutions to the environmental problems we face, Systems Thinking is being talked about everywhere. In the same way, it's only since his death in 2009 that management thinker, writer and guru Russell Ackoff has achieved the reputation he deserves. This timely book presents 40 more of Russ Ackoff's famously witty and incisive f-Laws (or flaws) of business - following on from his 2007 collection \"Management f-Laws\". All those in this collection are new and previously unpublished. Andrew Carey's extended introduction ties these f-Laws into the rest of Ackoff's work and gives the reader new to Systems Thinking a practical guide to the implications of Systems Thinking for organisations and managers. The Foreword by Jamshid Gharajedaghi is a moving tribute from Ackoff's friend and business partner of many years.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49729830060305,"sku":"NGR9780956263155","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":49759011340561,"sku":"GOR010627225","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50230684451089,"sku":"GOR007984674","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50763569398033,"sku":"CIN0956263151G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52592083763473,"sku":"NLS9780956263155","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":53054911447313,"sku":"CIN0956263151VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0956263151.jpg?v=1751109282"},{"product_id":"turning-learning-right-side-up-book-russell-l-ackoff-9780132887632","title":"Turning Learning Right Side Up","description":"In the age of the Internet, we educate people much as we did during the Industrial Revolution. We educate them for a world that no longer exists, instilling values antithetical to those of a free, 21st century democracy. Worst of all, too many schools extinguish the very creativity and joy they ought to nourish.       In Turning Learning Right Side Up, legendary systems scientist Dr. Russell Ackoff and “in-the-trenches” education innovator Daniel Greenberg offer a radically new path forward. In the year’s most provocative conversation, they take on the very deepest questions about education: What should be its true purpose? Do classrooms make sense anymore? What should individuals contribute to their own education? Are yesterday’s distinctions between subjects--and between the arts and sciences--still meaningful? What would the ideal lifelong education look like--at K-12, in universities, in the workplace, and beyond?        Ackoff and Greenberg each have experience making radical change work--successfully. Here, they combine deep idealism with a relentless focus on the real world--and arrive at solutions that are profoundly sensible and powerfully compelling.       Why today’s educational system fails--and why superficial reforms won’t help The questions politicians won’t ask--and the answers they don’t want to hear       How do people learn--and why do they choose to learn? Creating schools that reflect what we know about learning        In a 21st century democracy, what values must we nurture? ...and why aren’t we nurturing them?        How can tomorrow’s “ideal schools” be operated and funded? A plan that cuts through political gridlock and can actually work       Beyond schools: building a society of passionate lifelong learners Learning from childhood to college to workplace through retirement","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49779383271697,"sku":"CIN0132887630G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53149782409489,"sku":"NIN9780132887632","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0132887630.jpg?v=1769681149"},{"product_id":"ackoff-s-best-book-russell-l-ackoff-9780471316343","title":"Ackoff's Best","description":"Russell Ackoff is a very special management thinker. As an architect, city planner, doctor of philosophy, behavioral scientist, trailblazer in the fields of organizational, operations, and systems theory, bestselling author, distinguished Wharton School professor, and head of his own management education and consulting firm, he qualifies, as do few others in this century, for the title of \"Renaissance Man.\" Fortunately, he makes up for this grievous shortcoming by also being an outrageously funny observer of homo commercium. Now, Ackoff's Best offers you an opportunity to become acquainted with this irreverent genius who, over the past forty years, has done so much to shape our understanding of the modern business organization.   Compiled by the author, Ackoff's Best encapsulates the author's most controversial, influential, and wittiest work to appear since the 1970s. Ackoff's groundbreaking exploration of systems theory and its effect on business provides the backbone of this collection. Also included are his most lasting and thought-provoking writings on an array of topics in business, society, and human behavior that well reflect the sweeping scope of Ackoff's intellect and expertise. From managing teams, maximizing the effectiveness of information systems, and problem solving, to creativity, crime, and the role of the corporation in a democratic society, these writings are a cornucopia of insights, observations, and powerful lessons that will help you maximize your personal development and the effectiveness of your organization.   An excellent introduction for newcomers to Russell Ackoff, and a welcome compendium of Ackoff's pithiest writings for those already familiar with his ideas from such classic works as Creating the Corporate Future and The Art of Problem Solving, Ackoff's Best is required reading for every intelligent businessperson.   \"The range, depth, and perspectives of these essays on management illustrate, once again, Russ Ackoff's unique genius.\" —Warren Bennis, University Professor, University of Southern California, and Co-author, Co-Leaders   \"Russ Ackoff uses words that cut through the familiar and open doors in one's brain.\" —Arie P. de Geus, Author, The Living Company   \"Ackoff's Best captures the lucid and compelling explorations of one of the most profound and influential thinkers of our time.\" —Ray Stata, Chairman of the Board, Analog Devices   \"This collection reminds me that I have learned my most valuable lessons from Russ Ackoff.\" —Vince Barabba, General Manager, Corporate Strategy and Knowledge Development, General Motors Corporation","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49876025606417,"sku":"CIN0471316342G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50226843975953,"sku":"GOR003626441","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51002715734289,"sku":"NIN9780471316343","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52125324607761,"sku":"NLS9780471316343","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52410245939473,"sku":"CIN0471316342VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":52770564866321,"sku":"GOR013388463","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471316342.jpg?v=1751391094"},{"product_id":"turning-learning-right-side-up-book-russell-l-ackoff-9780132346498","title":"Turning Learning Right Side Up","description":"In the age of the Internet, we educate people much as we did during the Industrial Revolution. We educate them for a world that no longer exists, instilling values antithetical to those of a free, 21st century democracy. Worst of all, too many schools extinguish the very creativity and joy they ought to nourish.     In Turning Learning Right Side Up, legendary systems scientist Dr. Russell Ackoff and “in-the-trenches” education innovator Daniel Greenberg offer a radically new path forward. In the year’s most provocative conversation, they take on the very deepest questions about education: What should be its true purpose? Do classrooms make sense anymore? What should individuals contribute to their own education? Are yesterday’s distinctions between subjects--and between the arts and sciences--still meaningful? What would the ideal lifelong education look like--at K-12, in universities, in the workplace, and beyond?      Ackoff and Greenberg each have experience making radical change work--successfully. Here, they combine deep idealism with a relentless focus on the real world--and arrive at solutions that are profoundly sensible and powerfully compelling.     Why today’s educational system fails--and why superficial reforms won’t help The questions politicians won’t ask--and the answers they don’t want to hear     How do people learn--and why do they choose to learn? Creating schools that reflect what we know about learning      In a 21st century democracy, what values must we nurture? ...and why aren’t we nurturing them?      How can tomorrow’s “ideal schools” be operated and funded? A plan that cuts through political gridlock and can actually work     Beyond schools: building a society of passionate lifelong learners Learning from childhood to college to workplace through retirement       Reinventing Learning for the Next Century: How We Can, and Why We Must     An extraordinary conversation about the very deepest questions...     Today, what is education for?  Where should it take place? How? When?  What is the ideal school?   The ideal lifelong learning experience?  Who should be in charge of education?   And who pays for it all?     Over the past 150 years, virtually everything has changed...except education. Schools were designed as factories, to train factory workers. The factories are gone, but the schools haven’t changed. It’s time for us to return to first principles...or formulate new first principles...and reimagine education from the ground up.     In Turning Learning Right Side Up, two of this generation’s most provocative thinkers--and practical doers--have done just that. They draw on the latest scientific research, the most enduring human wisdom, and their unique lifelong personal experiences transforming institutions that resist change. And, along the way, they offer a powerful blueprint for a thriving society of passionate lifelong learners.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49947439661329,"sku":"CIN0132346494VG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50270884200721,"sku":"CIN0132346494G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50277275533585,"sku":"GOR007125812","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0132346494.jpg?v=1751132519"},{"product_id":"art-of-problem-solving-book-russell-l-ackoff-9780471858089","title":"The Art of Problem Solving","description":"\"A witty, literate and, most of all, convincing reflection.[Ackoff] shines an often bright light into corners where problems hide, showing the manager how to understand the consequences of his own behavior; identify real, rather than supposed, elements of problems; perceive another's aims; determine what is controllable; and deal with other nettlesome factors.\" --Inc. The Art of Problem Solving Russ Ackoff--author, consultant, and teacher extraordinaire. During his long career, he has shown thousands of managers, architects, engineers, attorneys, advertising people, software developers, and scientists the way to more creative, artful problem solving. This new paper edition of The Art of Problem Solving is perhaps the best example of Ackoff in action. Step by step, this practical guide shows you how to develop an understanding of the art of creative thinking and the design of creative solutions. Using \"Ackoff's Fables\"--humorous yet eminently practical parables, based on real problems by real managers--you'll see why solving a problem seldom solves the problem, but why approaching it from a new, unorthodox angle often does. The result is vintage Ackoff--controversial, funny, and always on target. If you like to dig beyond simple solutions--to imaginative solutions that work--this book is for you.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50093571342609,"sku":"CIN0471858080G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50139063779601,"sku":"CIN0471858080A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50150040502545,"sku":"GOR002033866","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50656056377617,"sku":"CIN0471858080VG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51002740900113,"sku":"NIN9780471858089","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52335476441361,"sku":"NLS9780471858089","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":52412939993361,"sku":"GOR002773616","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":52958687166737,"sku":"GOR002662340","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471858080.jpg?v=1751359442"},{"product_id":"redesigning-the-future-book-russell-l-ackoff-9780471002963","title":"Redesigning the Future","description":"God desires a relationship with all mankind. Jesus Christ came to restore the broken union between man and God. His death and resurrection opened the door that can, once again, connect heaven and earth in a unique way. THE PRAYER OF AGREMENT was written to help all believers know they can reposition themselves with God. Imagine what would happen if every believer took the promises of God seriously. Then imagine being armed with the Word, joined with others in prayer, and fully expecting the will of God to be accomplished on earth as it is in heaven. Would not the church be empowered if it became a house of prayer that produced results? As a believer, explore the promises of God and join forces in THE PRAYER OF AGREMENT. This world can be touched with the reality of a living God, active in our world. ESTELE E. GROS is founder and Executive Director of Right Way Ministries International, Inc. (RWMI) in Baltimore, Maryland. Founded 25 years ago, RWMI has taken Dr. Gross to Europe, Asia, Africa, South America, and across the United States, including work among the American Indians. Unleashing God's power through the Prayer of Agreement has been a motivating force behind the success of RWMI and now this book reveals these truths. Dr. Gross hopes it will move the church into the miraculous as prayer partners join forces with Almighty God. Dr. Gross graduated from the Washington Bible College and Capitol Bible Seminary in Lanham, Maryland. When not traveling, she ministers at her home church, Marley Park Church of the Nazarene.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50235869724945,"sku":"CIN0471002968VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":53115939291409,"sku":"CIN0471002968G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471002968.jpg?v=1751166984"},{"product_id":"art-of-problem-solving-book-russell-l-ackoff-9780471042891","title":"The Art of Problem Solving","description":"A witty, literate and, most of all, convincing reflection. Ackoff] shines an often bright light into corners where problems hide, showing the manager how to understand the consequences of his own behavior; identify real, rather than supposed, elements of problems; perceive another's aims; determine what is controllable; and deal with other nettlesome factors. --Inc. The Art of Problem Solving Russ Ackoff--author, consultant, and teacher extraordinaire. During his long career, he has shown thousands of managers, architects, engineers, attorneys, advertising people, software developers, and scientists the way to more creative, artful problem solving. This new paper edition of The Art of Problem Solving is perhaps the best example of Ackoff in action. Step by step, this practical guide shows you how to develop an understanding of the art of creative thinking and the design of creative solutions. Using Ackoff's Fables--humorous yet eminently practical parables, based on real problems by real managers--you'll see why solving a problem seldom solves the problem, but why approaching it from a new, unorthodox angle often does. The result is vintage Ackoff--controversial, funny, and always on target. If you like to dig beyond simple solutions--to imaginative solutions that work--this book is for you.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50327893639441,"sku":"CIN0471042897G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50662746161425,"sku":"GOR007648255","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":51726970650897,"sku":"CIN0471042897A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471042897.jpg?v=1750741465"},{"product_id":"guide-to-controlling-your-corporation-s-future-book-russell-l-ackoff-9780471882138","title":"A Guide to Controlling Your Corporation's Future","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50356015923473,"sku":"CIN0471882135G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471882135.jpg?v=1750781836"},{"product_id":"management-in-small-doses-book-russell-l-ackoff-9780471848226","title":"Management in Small Doses","description":"Written by a renowned teacher, consultant and writer, here are 52 vignettes that deal with topics relating to day-to-day situations that every senior and middle manager will recognize. Provocative, often controversial, the book targets familiar conflicts and fallacies of managerial life. 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From analyzing birth rates in India, to a fireside chat with the Queen of Iran, to introducing theme parks to the US, the stories collected in this book lay bare the workings of a number of well-known businesses and other organizations - and the people who run them. They describe common attitudes, behaviors and assumptions, which, if left unchallenged, can destabilize or even destroy an organization. This book shows how thinking systemically leads to real organizational improvements in a variety of academic and workplace settings and - just as important - how failure to do so can be both personally embarrassing and damaging to the organization. Each story is used to illustrate a belief, principle or conclusion central to Ackoff's theories of Systems Thinking and Design Thinking. 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