{"title":"Shirley Fletcher","description":null,"products":[{"product_id":"competence-and-organizational-change-book-shirley-fletcher-9780749421410","title":"Competence and Organizational Change","description":"Traditional, primarily financial, methods of performance measurement have in recent years given way to broader approaches that assess staff contribution to performance alongside financial issues. Drawing on the author's recent work of developing, implementing and evaluating integrated performance management and measurement systems, this up-to-the-minute handbook will prove very useful to trainers, change agents, consultants and anyone wanting to know how to bring about effective organizational change.  With detailed examples of successful change from a broad range of organizations including ICL, Mazda Cars and TGI Friday's, this new book from an acknowledged expert on competency provides models and frameworks for change while exploring the relationships between the various change models available. Complete with a checklist-style toolkit to make competence-based change more effective, the book also includes examples of the use of the latest change management techniques such as balanced scorecards and cross-functional working.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49588594278673,"sku":"GOR002136837","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/074942141X.jpg?v=1751137577"},{"product_id":"competence-based-assessment-techniques-book-shirley-fletcher-9780749434229","title":"Competence-Based Assessment Techniques","description":"Competence-based assessment has become the norm since this best-selling book was first published. It is now viewed in most organizations as essential  that workplace efficiency is measured by occupational standards - but this can seem a complex area for many trainers.  This revised second edition provides trainers and students with a critical guide to the key principles, methods, implications and benefits of competence-based techniques. Drawing from her own extensive experience, Shirley Fletcher offers practical and authoritative guidance for all trainers and managers using, or wanting to use, this form of work-based assessment. In Part One she explains what competence-based assessment is, its purposes and uses, and looks at the different systems in existence. Part Two gives advice on implementation and examines in particular: setting performance criteria; collecting evidence of competence; matching evidence against standards or criteria; occupational; and behavioural competence.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49597130965265,"sku":"GOR002859781","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51006485233937,"sku":"NIN9780749434229","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":51854664007953,"sku":"CIN0749434228G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749434228.jpg?v=1750913611"},{"product_id":"nvqs-standards-and-competence-book-shirley-fletcher-9780749413279","title":"NVQs, Standards and Competence","description":"Revised and updated to include new case studies and sections on TECs, LECs and NVQ-related initiatives, this handbook offers employers, managers and trainers an overview of the key concepts and issues of the NVQ movement. It explains how to create, implement and maintain a competence-based standards programme. An updated Industry Training Organization list and a complete list of TECs and LECs is included.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49597842456849,"sku":"GOR005411452","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":51777968734481,"sku":"GOR005475718","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749413271.jpg?v=1751137573"},{"product_id":"quality-and-competence-book-shirley-fletcher-9780749407063","title":"Quality and Competence","description":"As more organizations introduce competence-based training systems (such as NVQs), the need to understand and implement appropriate quality assurance systems grows in importance. This book offers practical advice on how to design and implement a quality assurance framework which will support the operation of work-based assessment standards. All the key issues involved in setting up organizational quality assurance systems are covered. Full use is made of a range of case studies and examples of models in practice with which the author has been involved from a wide range of organizations in several different countries.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49624052302097,"sku":"GOR001350162","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0749407069.jpg?v=1751009819"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-shirley-fletcher.oembed","provider":"World of Books ","version":"1.0","type":"link"}