{"title":"Steven Fink","description":null,"products":[{"product_id":"crisis-management-book-steven-fink-9780595090792","title":"Crisis Management","description":"\u003cbr\u003e \u003cb\u003eTitle: \u003c\/b\u003e Gold, Sport, and Coffee Planting in Mysore . With a map, etc.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePublisher: \u003c\/b\u003e British Library, Historical Print Editions\u003cbr\u003e\u003cbr\u003eThe British Library is the national library of the United Kingdom. It is one of the world's largest research libraries holding over 150 million items in all known languages and formats: books, journals, newspapers, sound recordings, patents, maps, stamps, prints and much more. Its collections include around 14 million books, along with substantial additional collections of manuscripts and historical items dating back as far as 300 BC.\u003cbr\u003e\u003cbr\u003eThe GENERAL HISTORICAL collection includes books from the British Library digitised by Microsoft. This varied collection includes material that gives readers a 19th century view of the world. Topics include health, education, economics, agriculture, environment, technology, culture, politics, labour and industry, mining, penal policy, and social order. \u003cbr\u003e\u003cbr\u003e++++\u003cbr\u003eThe below data was compiled from various identification fields in the bibliographic record of this title. 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As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin  There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed.   Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins.  Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters.  In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you:  UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLICPERCEPTION AND REALITYCHOOSE THE BEST SPOKESPERSON FOR THE CRISISPROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALLMAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESSTELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEADUSE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it.  With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance.  PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... 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The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you:    UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC  PERCEPTION AND REALITY  CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS  PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL  MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS  TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD  USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS  The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it.  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Williams, and Michael Winship. Their essays examine the poetry of Whitman and Melville; the fiction of Hawthorne, Melville, Elizabeth Stuart Phelps, Twain, and James Weldon Johnson; the essays of Margaret Fuller and William Charvat; and the early Afro-Protestant press and \u003ci\u003eLife\u003c\/i\u003e magazine. The essays also consider the importance of the transatlantic book trade, the construction of literary careers, and the material conditions of authorship and reading. These essays, all previously unpublished, will be of interest to students and scholars of book history as well as of American literature and culture. \u003cb\u003eSteven Fink\u003c\/b\u003e and \u003cb\u003eSusan S. Williams\u003c\/b\u003e are associate professors in the Department of English at The Ohio State University. 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