{"title":"Suzanne Van Hove","description":null,"products":[{"product_id":"it-s-all-about-relationships-book-suzanne-d-van-hove-9781849284844","title":"It's All about Relationships","description":"A unique holistic approach to ITIL in the real world As more companies begin an adopt\/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts. However, advice on using this approach has not been readily available . until now. Manage your ITIL implementation like never before Co-published by ITGP and itSMF USA, It's All About Relationships: What ITIL(R) doesn't tell you is the third book in the Thought Leadership Series. Providing a view into the vital relationships between the ITIL lifecycle stages, this unrivalled publication provides invaluable guidance that no service manager should be without. Practical, sensible and sound advice from industry experts The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, Service Owners and Process Owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces. 'Suzanne's and Kathy's knowledge and attention to detail shine through in the very high quality of this publication. No doubt you will find it indispensable and in short order, I'm sure your copy will be well used and dog-eared ' Dwight Kayto PMP, ITSM Fellow, ITIL Expert","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50136698257681,"sku":"GOR007431745","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1849284849.jpg?v=1751314091"},{"product_id":"pragmatic-application-of-service-management-book-suzanne-van-hove-9781849288750","title":"Pragmatic Application of Service Management","description":"Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC.    Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 — the international standard for ITSM — but, with the likes of COBIT 5 and CMMI-SVC to consider as well, it can be difficult to determine the best route to take.    Until now, there has been little guidance on how to merge these frameworks in order to produce a robust enterprise philosophy for service delivery. Pragmatic Application of Service Management – The Five Anchor Approach provides that guidance.    Product overview    Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.    It now features a short chapter on applying the ‘five anchors’ approach to integrating service management frameworks in very small enterprises (VSEs), and contains four new ‘caselets’ (short case studies).    Packed with instructive illustrations, helpful tables and the authors’ very own five anchor approach, this book is ideal for anyone considering adopting, adapting or merging COBIT5, ISO\/IEC 20000, ITIL and CMMI-SVC.    Better ITSM through integrated best practice    Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management – The Five Anchors Approach presents a holistic view of service management, and provides a unique mapping to assist service management practitioners in their information gathering.    Contents    1. Why This Book    2. COBIT, ISO\/IEC 20000, ITIL and CMMI-SVC    3. Addressing VSEs    4. The Five Anchors   5. Caselet #1 – Governance   6. Caselet #2 – Resource Optimization   7. Caselet #3 – Risk Management   8. Caselet #4 – Achieve Business Outcomes   9. Caselet #5 – Compliance \u0026amp; Improvement    10. Caselet #6 - Strategic Alignment    11. Caselet #7 – Security, Compliance \u0026amp; Risk    12. Caselet #8 - Value-based Portfolio    13. Caselet #9 – Strategy Choice \u0026amp; Market Conditions    14. Caselet #10 – Plan \u0026amp; Use Resources    Appendix A– The Map         About the authors    Dr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO\/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 – the US national mirror of JTC1\/SC40, the Special Committee for Service Management. She also leads the US mirror for JTC1\/SC7\/WG24. Dr Van Hove is an adjunct professor at Indiana University, Kelley School of Business and has served on the board of directors of itSMF USA as the knowledge management director. In recognition of her contributions to the service management community, Dr Van Hove was the 2013 recipient of the itSMF USA Lifetime Achievement Award. An opera aficionado and avid rosebush gardener, Dr Van Hove resides in Louisville, KY, USA.    Mark Thomas is the founder and president of Escoute Consulting, an IT governance consultancy focusing on helping enterprises realise benefits through risk and resource optimisation. As a nationally known ITIL and COBIT expert with more than 20 years of professional experience, Mark’s background spans leadership roles from data centre chief information officer (CIO) to management and IT consulting. Mark has led large teams in outsourced IT arrangements, conducted project management office (PMO), service management and governance activities for major project teams, and managed enterprise applications implementations across multiple industries.    Mark has an array of industry experience in the healthcare, finance, manufacturing, services, high technology and government verticals. When he’s not travelling, Mark lives with his family in the Kansas City, MO, area and claims to be a ‘certified’ barbeque judge in his spare time.    ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ INGRAM","offer_id":52455482097937,"sku":"NLS9781849288750","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":52755807666449,"sku":"NIN9781849288750","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781849288750.jpg?v=1759374420"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-suzanne-van-hove.oembed","provider":"World of Books ","version":"1.0","type":"link"}