{"title":"Thom Mayer","description":null,"products":[{"product_id":"battling-healthcare-burnout-book-thom-mayer-9781523089918","title":"Battling Healthcare Burnout","description":"\u003cb\u003e\u003cb\u003eWhen physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do.\u003c\/b\u003e\u003cbr\u003e \u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eBurnout is among the most critical topics in healthcare as it deprives us of our most important resource--the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this book is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization. \u003cbr\u003e \u003cbr\u003eThe work of battling burnout begins from within. Thom Mayer views every healthcare team member as both a leader and performance athlete, engaged in a cycle of performance, training, and recovery. In these roles, they must both lead and protect themselves and their teams.\u003cbr\u003e \u003cbr\u003e\u003ci\u003eBattling Healthcare Burnout\u003c\/i\u003e looks at individuals' role in promoting change within themselves and their organization and addresses solutions to change the culture and systems of work. Both are presented with a pragmatic focusand a liberal use of examples and case studies, including those from several nationally recognized healthcare systems.\u003cbr\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49738391781649,"sku":"NGR9781523089918","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50118746669329,"sku":"CIN1523089911G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51119823421713,"sku":"CIN1523089911VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51687829799185,"sku":"GOR014361795","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1523089911.jpg?v=1750760450"},{"product_id":"hardwiring-flow-systems-and-processes-for-seamless-patient-care-book-thom-mayer-9780984079469","title":"Hardwiring Flow: Systems and Processes for Seamless Patient Care","description":null,"brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":50368390988049,"sku":"CIN0984079467A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50368398426385,"sku":"CIN0984079467G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50859675549969,"sku":"GOR009776951","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52033280311569,"sku":"CIN0984079467VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0984079467.jpg?v=1751444250"},{"product_id":"leadership-for-great-customer-service-book-thom-mayer-9781567936421","title":"Leadership for Great Customer Service","description":"\u003cem\u003eForewords by Chuck Lauer and Tom Peters \u003c\/em\u003e\u003cp\u003e \u003c\/p\u003e \u003cp\u003eThe successful first edition of \u003cem\u003eLeadership for Great Customer Service\u003c\/em\u003e has become a definitive source for healthcare leaders seeking to transform their organizations' approach to elevating and sustaining service excellence. The authors have continued to be highly sought-after speakers on customer service in healthcare since the book's publication ten years ago and have consulted with more than 100 healthcare institutions in that time, adding to the content and case studies of this new edition. This thoroughly updated edition has been expanded to include practical applications and techniques that build on the well-recognized content of the first edition. \u003c\/p\u003e \u003cp\u003eThis entertaining yet practical guide presents the authors' model for achieving customer service excellence in three parts: \u003c\/p\u003e Framing the Customer Service Mandate: Address the why before the how, and develop a greater understanding of your patients and their expectations. Survival Skills for Achieving Great Customer Service: Make the customer service diagnosis, negotiate and resolve expectations, and create moments of truth that drive customer experience. The A-Team Tool Kit: Explore the types of dialogue and behaviors displayed by A-Team versus B-Team members, coaching tips, the importance of scripts, and how to reward champions to leave a legacy for your organization. \u003cp\u003eNew to this edition are a highly pragmatic set of tools, known as The A-Team Tool Kit, which spans ten chapters. The A-Team Tool Kit puts evidence-based applications, guidelines, techniques, and advice in your hands to achieve service excellence. Also provided in this edition is a summary of Survival Skills at the end of each chapter.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50383026389265,"sku":"CIN1567936423G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51694971126033,"sku":"CIN1567936423VG","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567936423.jpg?v=1751245297"},{"product_id":"battling-healthcare-burnout-book-thom-mayer-9780369387912","title":"Battling Healthcare Burnout","description":"1. Introduction (4,000 words)The chapter provides a short introduction of the book and clarifies the research purposes of the book. Backgrounds and major findings are also discussed coupled with the introduction of the following chapters.\u003cbr\u003e2. Water and development (8,000 words)\u003cbr\u003eA. Water and sustainable development: the trajectory B. Water for economic growthC. Water for social developmentD. Water for ecosystems\u003cbr\u003e3. Overview of water resources (8,000 words)\u003cbr\u003eA. Water shortage and supplyB. Water qualityC. Flood and droughtD. Climate change impactsE. Urban and rural water challengesF. Competition between different water users.4. Water governance and institutional settings (8,000 words)\u003cbr\u003eA. Water governance structureB. Institutional frameworksC. Organizations D. Regulatory frameworks\u003cbr\u003e5. Water shortage and water supply (8,000 words)\u003cbr\u003eA. Serious water stress in North ChinaB. Pollution-caused water shortage C. Overexploitation of groundwater resourcesD. The South North Water Transfer Project and other transfer projects 6. Water quality control (8,000 words)\u003cbr\u003eA. Water quality in major rivers, lakes, and aquifersB. Water quality standards and regulatory frameworksC. Environment Impact Assessment (EIA), \u003cbr\u003e7. Integrated Water Resources Management (IWRM) and River Basin Management (8,000 words)\u003cbr\u003eA. IWRM in the Chinese contextB. 7 River Basin Commissions C. Water right and allocation between regionsD. The Three Gorges Dam and other multi-purpose damsE. Large-scale irrigation projects 8. Water industry and market (8,000 words)\u003cbr\u003eA. Development of public private partnership projects in urban areasB. Urban water governance for water PPP projectsC. Major playersD. Case studies: the Shanghai Pudong Tap Water Corporation Equity Sale Project and the Hefei Wangxiaoying Wastewater Treatment Transfer-Operate-Transfer (TOT) Project (tentative) 9. Transboundary rivers (8,000 words)A. Overview of China's transboundary riversB. Transboundary water agreements and frameworksC. Case Studies: the Lancang-Mekong River Basin, the Yalu River Basin, and the Tumen River Basin\u003cbr\u003e10. Innovative institutional approaches and technical breakthroughs (8,000 words)A. Virtual water and water footprintB. Water-energy-food nexusC. Water pricing reformsD. Cloud seeding, water reuse and recycling, and rainwater harvesting 11. Conclusions (4,000 words)The chapter concludes what has been discussed and pinpoints a list of significant arguments for sustainable water resources management in China. 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From commanding the 9\/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn't about titles or positions. It's about action.\u003cbr\u003e \u003cbr\u003e In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom- \"Leadership is worthless . . . but leading is priceless.\" \"Power is worthless . . . but influence is priceless.\" \"Success is worthless . . . but failure is priceless.\" Through gripping stories from the Pentagon's smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.\u003cbr\u003e \u003cbr\u003e Whether readers are managing a team, raising a family, or facing a crossroads, Mayer's hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn't theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.\u003cbr\u003e \u003cbr\u003e \u003cb\u003eNow in paperback with a new discussion guide for leadership development programs.\u003c\/b\u003e","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":53613019070737,"sku":"NGR9798890571946","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":53665366016273,"sku":"NIN9798890571946","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9798890571946.jpg?v=1780316105"}],"url":"https:\/\/www.worldofbooks.com\/collections\/author-books-by-thom-mayer.oembed","provider":"World of Books ","version":"1.0","type":"link"}