{"title":"Biff Conflict Communication Series","description":"\u003cp\u003eNavigate workplace challenges with the Biff Conflict Communication Series. Learn practical techniques for resolving disagreements, fostering collaboration, and building stronger professional relationships. Your guide to effective communication starts here.\u003c\/p\u003e","products":[{"product_id":"biff-for-coparent-communication-book-bill-eddy-9781950057108","title":"BIFF for CoParent Communication","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eCoparenting is hard in any circumstance and when doing it with someone that has a high conflict personality, can seem impossible. The first step is to admit that you are outmatched in every way except for the ability to learn new skills related to the high conflict personality. My life did not change until I began to read and understand and start using tools like BIFF. I couldn't help my children because I couldn't help myself and until I learned new tools, felt hopeless. Using BIFF will give you hope that change is possible\u003c\/i\u003e. A.C., parent\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUse BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIn divorce and co-parenting, not only do you need to deal with your own emotions, you may be faced with a daily barrage of hostile calls, texts, email, and social media blasts. How can you regain a sense of control and peace for your own sake and for the kids?\u003c\/p\u003e \u003cp\u003eFor more than a decade, the BIFF method of responding to hostile and misinforming emails, texts, and conversations has grown in use by thousands of people dealing with a difficult co-parent and with those who may have a high conflict personality, and it helps with those who don't. This third book in the \u003ci\u003eBIFF(TM) Conflict Communication Series\u003c\/i\u003e is especially devoted to parents dealing with issues during, and after, separation and divorce. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of their new parenting environment.\u003c\/p\u003e \u003cp\u003eWhen parents use this approach, not only do they feel good about their end of the written or verbal conversation, but it tends to influence the other parent to communicate more productively as well. While it's simple and practical, it's not natural for most of us because we are hooked by the emotional intensity. This book can help you reduce the conflict and regain your sanity by learning what to write and what not to write. \u003c\/p\u003e \u003cp\u003e\u003cb\u003eB\u003c\/b\u003erief, \u003cb\u003eI\u003c\/b\u003enformative, \u003cb\u003eF\u003c\/b\u003eriendly, \u003cb\u003eF\u003c\/b\u003eirm\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBIFF is a communication game changer-it works \u003c\/b\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49583698903313,"sku":"GOR012356713","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":49741796704529,"sku":"NGR9781950057108","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":49865634218257,"sku":"CIN1950057100G","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50049563394321,"sku":"GOR013845812","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50454382805265,"sku":"CIN1950057100VG","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":50837668823313,"sku":"GOR014092484","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51057452810513,"sku":"NIN9781950057108","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52688957899025,"sku":"NLS9781950057108","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1950057100.jpg?v=1750965941"},{"product_id":"biff-at-work-book-bill-eddy-9781950057122","title":"BIFF at Work","description":"\u003cp\u003eHave you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but \u003ci\u003ehow\u003c\/i\u003e you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. \u003c\/p\u003e \u003cp\u003eFor over a dozen years, the BIF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger.\u003c\/p\u003e \u003cp\u003eBIF (Brief, Informative, Friendly, Firm) is a simple, practical and structured way to respond to nasty emails or any written communication. It can help you get the outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. \u003c\/p\u003e \u003cp\u003e \u003cb\u003eThis second book in the Conflict Communication Series\u003c\/b\u003e focuses exclusively on workplace communication--internal and external--with instructions on how to use the four-step BIF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIF responses to customers, clients, employees, and managers--instead of becoming consumed in unhealthy back-and-forth wars. Using BIF with toxic teammates, workplace bullies, and threatening customers and clients can reduce the risk of lawsuits and complaints and make everyone feel more confident in workplace relationships. \u003c\/p\u003e \u003cp\u003eUse BIF to lower your blood pressure, turn down the conflict flame, and restore your confidence. BIF is a game-changer when you have to respond in writing in high-conflict situations or with any upset person. Then use Bill's EAR Statement(TM) technique in \u003ci\u003eCalming Upset People with EAR\u003c\/i\u003e for verbal communications in high-conflict situations.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51059449463057,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51059451789585,"sku":"NIN9781950057122","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":51879773012241,"sku":"CIN1950057127G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52337595711761,"sku":"NLS9781950057122","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1950057127.jpg?v=1751348793"}],"url":"https:\/\/www.worldofbooks.com\/collections\/biff-conflict-communication-series-book-series.oembed","provider":"World of Books ","version":"1.0","type":"link"}