{"title":"Successful Office Skills","description":null,"products":[{"product_id":"conflict-resolution-book-donald-h-weiss-9780814478202","title":"Conflict Resolution","description":"Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts--in Today's Higher-Stress Workplace \u003cp\u003e Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn: \u003cbr\u003e* The 4 primary tasks of preventive mediation--with two important tools to help you perform those tasks \u003cbr\u003e* Practical tools for mediating conflicts between others--as well as resolving conflicts between yourself and another \u003cbr\u003e* Proactive techniques to frame conflicts as both-gain opportunities--instead of win-lose or lose-lose contests \u003c\/p\u003e\u003cp\u003e Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow's increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts--and fostering teamwork--in the workplace. \u003c\/p\u003e\u003cp\u003e Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: \u003cbr\u003e* Clear, concise definitions of conflict management terms and jargon \u003cbr\u003e* Tips for being smart when managing and resolving conflicts \u003cbr\u003e* How-to hints to make conflict management go a little easier \u003cbr\u003e* Practical advice to avoid mistakes when dealing with conflict \u003cbr\u003e* Warning signs for where things could go wrong \u003cbr\u003e* Case studies and examples of how others have managed conflict \u003cbr\u003e* Specific procedures for resolving different kinds of conflicts\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49939549880593,"sku":"CIN0814478204G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814478204.jpg?v=1750745624"},{"product_id":"coaching-and-counselling-book-donald-h-weiss-9780814478189","title":"Coaching and Counselling","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49939593724177,"sku":"CIN0814478182G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814478182.jpg?v=1751233732"},{"product_id":"how-to-negotiate-a-raise-or-promotion-book-donald-h-weiss-9780814476437","title":"How to Negotiate a Raise or Promotion","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50124823494929,"sku":"CIN0814476430VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50363204731153,"sku":"CIN0814476430G","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814476430.jpg?v=1751362221"},{"product_id":"how-to-deal-with-difficult-people-book-donald-h-weiss-9780814476741","title":"How to Deal with Difficult People","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50128730554641,"sku":"CIN0814476740VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53618187141393,"sku":"GOR007642173","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814476740.jpg?v=1751201705"},{"product_id":"how-to-write-easily-and-effectively-book-donald-h-weiss-9780814476413","title":"How to Write Easily and Effectively","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50363200045329,"sku":"CIN0814476414VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50367213338897,"sku":"CIN0814476414G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814476414.jpg?v=1750786253"},{"product_id":"managing-stress-book-donald-h-weiss-9780814476734","title":"Managing Stress","description":"Describes the symptoms of stress, suggests exercises to reduce stress, and sh how to control stress producing conditions.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50367220351249,"sku":"CIN0814476732G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814476732.jpg?v=1751011291"},{"product_id":"how-to-run-a-meeting-book-donald-h-weiss-9780814476710","title":"How to Run a Meeting","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":50482439717137,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50482440143121,"sku":"CIN0814476716G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814476716.jpg?v=1751233730"},{"product_id":"creative-problem-solving-book-donald-h-weiss-9780814477021","title":"Creative Problem Solving","description":"Tells how to identify and understand problems, describes different problem solving approaches, and lists each step in the process.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50763191714065,"sku":"CIN081447702XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/081447702X.jpg?v=1750745623"},{"product_id":"improve-your-reading-power-book-donald-h-weiss-9780814476987","title":"Improve Your Reading Power","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":51292612886801,"sku":"CIN0814476988G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814476988.jpg?v=1751011291"},{"product_id":"effective-teambuilding-book-donald-h-weiss-9780814478196","title":"Effective Teambuilding","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51720974303505,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":51720975057169,"sku":"CIN0814478190G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0814478190.jpg?v=1751264896"},{"product_id":"how-to-delagate-effectively-book-donald-h-weiss-9780814477007","title":"How to Delagate Effectively","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":52445330538769,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":52445333553425,"sku":"CIN0814477003G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780814477007.jpg?v=1759253060"},{"product_id":"how-to-be-a-successful-interviewer-book-donald-h-weiss-9780814476970","title":"How to be a Successful Interviewer","description":null,"brand":"WoB","offers":[{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":53121416331537,"sku":"GOR014754112","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780814476970.jpg?v=1770890571"},{"product_id":"how-to-make-an-effective-speech-or-presentation-book-donald-h-weiss-9780814476727","title":"How to Make an Effective Speech or Presentation","description":"Tells how to handle nervousness, emphasizes the importance of planning and practicing, and shows a sample outline.","brand":"WoB","offers":[{"title":"- \/ - \/ INTERNAL","offer_id":53411438690577,"sku":null,"price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":53411438788881,"sku":"GOR010042381","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9780814476727.jpg?v=1776323768"}],"url":"https:\/\/www.worldofbooks.com\/collections\/successful-office-skills-book-series.oembed","provider":"World of Books ","version":"1.0","type":"link"}