{"title":"Sunday Times Business Skills S","description":null,"products":[{"product_id":"quality-book-rani-chaudhry-lawton-9780712656771","title":"Quality","description":"Showing how to use teams to bring about the changes that will make an organization quality-driven, this book provides practical guidance for managers on: strategic use of teams, how to get teams together and develop them, and trouble-shooting when teams get into difficulty. The team model is today's effective alternative to yesterday's hierarchical and bureaucratic organization. The authors show how to make them - and keep them - flexible, fast and small, and demonstrate how small groups can accomplish more when people with different backgrounds, skills and disciplines are brought together to work on a problem, a new product, quality improvement or organizational change. Rani Chaudhry-Lawton is the co-author of \"Superteams\" and, with Richard Lawton, is the co-author of the forthcoming \"Ignition!: Sparking Organizational Change\".","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49521095475473,"sku":"GOR004067378","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0712656774.jpg?v=1751010380"},{"product_id":"leadership-book-nick-thornely-9780712656467","title":"Leadership","description":"This guide tells the reader what really makes people work. The key to succesful motivation is how to find out what people want. A brief survey of the various theories of motivation is followed by practical sections on motivating oneself, other individuals and teams. The authors examine how to motivate by listening, asking and negotiation. The book also looks at motivating companies both by external motivators (eg consultants) and internal ones (eg company leaders and their roles). A selection of original case studies reveal how a range of public and private organizations are getting the best out of their most precious asset - people. Some of the companies include Worthing District Health Authority, Royal Mail, Toyota and Unipart. By the authors of \"How to Be a Winner\", \"More Ways to Be a Winner\" and \"Winning With Words\".","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49552497574161,"sku":"GOR001135391","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0712656464.jpg?v=1750912697"},{"product_id":"quality-book-lynda-king-taylor-9780712655194","title":"Quality","description":"A follow-on from \"Quality: Total Customer Service\", this book shows in greater detail how companies can, and must, implement customer service programmes, how to delight the customer and continually improve their service. Further examination of the ten companies covered in the first book and how they achieved their targets will be accompanied by case studies from other firms such as P \u0026amp; O Ferries, BR Intercity, Rumbelows and examples from the financial sector such as banks and insurance companies. Lynda King Taylor has also written \"Not For Bread Alone\".","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49586814845201,"sku":"GOR004354866","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":49596878749969,"sku":"GOR003619227","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0712655190.jpg?v=1750816847"},{"product_id":"quality-book-edgar-wille-9780712698634","title":"Quality","description":"An up-to-the-minute survey of best practice showing companies how to achieve excellence through quality by effecting a total transformation of the way they do business. 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