{"title":"Ache Management","description":"\u003cp\u003eNavigate life's aches with insightful reads. This collection offers practical advice and support, helping you understand and manage pain for a healthier, happier you. Explore resources for lasting relief.\u003c\/p\u003e","products":[{"product_id":"achieving-safe-and-reliable-healthcare-book-michael-steven-leonard-9781567932270","title":"Achieving Safe and Reliable Healthcare","description":"Every healthcare organization must address the issue of medical error or face the negative response of the public, the media, and regulatory bodies. This practical resource will provide you with a comprehensive blueprint for building and supporting a culture of patient safety. It includes contributions from experts in leading organizations including the renowned Institute for Healthcare Improvement.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49563169653009,"sku":"GOR008069889","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":49788796469521,"sku":"CIN1567932274G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50168572084497,"sku":"CIN1567932274VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932274.jpg?v=1750830383"},{"product_id":"toyota-way-to-healthcare-excellence-book-john-r-black-9781567932935","title":"The Toyota Way to Healthcare Excellence","description":"\u003cp\u003eThe Toyota Production System model, or \u003cem\u003eLean\u003c\/em\u003e, originated in manufacturing but has since emerged as a powerful tool for providing safe, compassionate, error-free healthcare. This book examines trailblazing work in several organizations that committed to applying Lean principles and processes in a new environment, and it shares the insights of leaders who credit Lean with dramatically improving their operations and outcomes. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e This book explains what Lean is, how it works, and how it can benefit your organization. The implementation of Lean can increase patient and staff satisfaction; improve patient care; cut waste, clutter, and confusion; eliminate errors that result in patient and staff harm; lower costs; raise profitability; and enhance your operation's reputation.  \u003cp\u003eThis new edition explores how Lean can transform healthcare at any level. Four new chapters describe the implementation of Lean in the healthcare system of Saskatchewan, Canada--a province that employs more than 40,000 healthcare workers to serve a population of 1.13 million people scattered over 251,900 square miles. The authors share numerous lessons learned from launching such a large-scale improvement effort, addressing such issues as overcoming resistance to change and engaging patients and care providers in the implementation. No organization is too big to tackle a Lean transformation: The bigger the system being improved, the larger the potential gains. \u003c\/p\u003e \u003cp\u003eIn addition, a new epilogue presents an update on previous cases and shares the perspectives of three leaders looking back on their implementations, considering long-term success, and offering their most seasoned advice.\u003c\/p\u003e \u003cp\u003eToday, 14 years into our journey, the answer is still clear. Lean is the management system Virginia Mason needed. We're past the tipping point, and the results continue to be powerful in their positive impact for our patients and staff.\u003cbr\u003e --Gary Kaplan, CEO, Virginia Mason Medical Center\u003c\/p\u003e","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49660393259281,"sku":"GOR009012479","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50392026710289,"sku":"CIN1567932932G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52106847944977,"sku":"CIN1567932932VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932932.jpg?v=1750894983"},{"product_id":"followership-book-thomas-atchison-9781567932164","title":"Followership","description":"\u003cp\u003eHaving an impressive title does not make someone a leader. True leaders inspire commitment from executives, managers, physicians, and staff. Without this commitment, you have nothing but a title. What separates a true leader from a titled executive? \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eLeaders have followers.\u003c\/p\u003e \u003cp\u003eThis book takes an honest and refreshing look at what it takes build followership in today's complicated healthcare environment. Learn how to build an organizational culture that eases tensions and motivates staff to meet growing demands. This book will help you assess your leadership skills and the culture of your organization. Act on your findings with proven strategies that boost morale and engender committed employees. Healthcare leaders face a unique set of challenges. This book provides a clear roadmap for building trusting, productive relationships in an often turbulent and stressful environment.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49724491202833,"sku":"CIN1567932169G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":49725069295889,"sku":"CIN1567932169A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932169.jpg?v=1750861697"},{"product_id":"leadership-in-healthcare-book-carson-dye-9781567938463","title":"Leadership in Healthcare","description":"Instructor Resources: PowerPoint slides, additional discussion questions, and web links.\u003cbr\u003e \u003cp\u003eToday's healthcare leaders face constant challenge and change. Even as they cope with a rapidly evolving environment, they also must overcome existing obstacles inherent to running multifaceted operations. A solid value system will anchor leaders as they navigate these daily hurdles.\u003c\/p\u003e \u003cp\u003eThis highly regarded book examines leadership through the lens of such values. It provides a comprehensive overview of leadership principles specific to the healthcare environment and explores both personal and team values that drive appropriate and effective behavior. Case studies, exercises, and self-assessment tools facilitate teaching, dialogue, and self-reflection. A valuable resource for seasoned practitioners and their leadership teams, the book is also used extensively in academic courses in leadership.\u003c\/p\u003e \u003cp\u003eUpdates to this edition include:\u003c\/p\u003e Expanded coverage of academic theories and popular approaches to leadership A new chapter articulating the need to identify and develop new types of leaders in healthcare A new chapter on the extensive work of researchers who have examined the impact of leadership on organizational outcomes Updated and expanded discussion of servant leadership, change makers, employee engagement, emotional intelligence, and groupthink Fresh examples and cases featuring clinical leaders, including both nurses and physicians","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49757948379409,"sku":"CIN1567938469G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49852462072081,"sku":"CIN1567938469VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":51425756021009,"sku":"NGR9781567938463","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567938469.jpg?v=1751424580"},{"product_id":"exceptional-leadership-book-carson-dye-9781567936735","title":"Exceptional Leadership","description":"\u003cp\u003e\u003cstrong\u003eInstructor Resources: \u003c\/strong\u003e PowerPoint slides, teaching tips, and discussion questions with answer guides. \u003c\/p\u003e\u003cp\u003eThere are good leaders, then there are exceptional leaders. Exceptional leaders use competencies--a set of professional and personal skills, knowledge, values, and traits that guide a leader's performance. In an era of change and uncertainty in healthcare, it is crucial that leaders learn not only how to be exceptional, but also what makes an exceptional leader. In this second edition of their best-selling book, the authors detail 16 competencies grouped in four cornerstone categories: Well-Cultivated Self-Awareness, Compelling Vision, A Real Way With People, and Masterful Execution. Each of the 16 competencies is explored in its own chapter to define the competency, provide examples and advice, and explain the common skill deficits that prevent its mastery. \u003c\/p\u003e\u003cp\u003eNew to this edition: A feature case study at the beginning of the book and a supportive vignette within each competency chapter to provide practical and real-world application to each competency Two minicases with discussion questions at the end of each competency chapter for further consideration and self-reflection Six new chapters that demonstrate how to apply the book's concepts at both the individual and organizational levels A new chapter on physician leadership that incorporates findings from interviews with industry leaders and provides a helpful road map for those transitioning into the physician executive role \u003c\/p\u003e\u003cp\u003eThrough a clear and focused approach based on current research, this book provides a solid understanding of the tools needed by great leaders. Included in this book is a self-development plan and interview questions to apply the knowledge learned.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49758390583569,"sku":"CIN1567936733G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49989068751121,"sku":"CIN1567936733VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":53110589325585,"sku":"CIN1567936733A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ GARDNERS","offer_id":53385243066641,"sku":"NGR9781567936735","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567936733.jpg?v=1750762134"},{"product_id":"best-practice-financial-management-book-kenneth-kaufman-9781567932591","title":"Best Practice Financial Management","description":"\u003cp\u003eCorporate finance principles play an important role in most management decisions from everyday choices to strategic determinations. Minor decisions do not exist in the financial arena. All decisions have major implications for an organization's success. \u003c\/p\u003e \u003cp\u003eGain the working knowledge you need to make financially sound decisions. In straightforward terms, this book explains the six key principles critical to the effective financial management of healthcare organizations: \u003c\/p\u003e Managing the capital cycle Creditworthiness Integrated strategic and financial planning Capital allocation Strategic budgeting Capital structure management \u003cp\u003eNew in this edition: \u003c\/p\u003e \u003cp\u003eThe third edition includes new information about the factors that will influence credit ratings, as well as new approaches to determining your organization's debt capacity. It also discusses how to link financial planning with organizational strategy. A new chapter provides guidance on achieving the right capital structure. It explains what new debt vehicles are available to healthcare organizations and includes advice on how to select the most appropriate capital structure.\u003c\/p\u003e \u003cp\u003eExamples describe the experiences of actual healthcare organizations in implementing best practice credit analysis and financial planning, capital allocation, and budgeting. Use the lessons learned to jump-start the implementation of these approaches at your organization.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49758597153041,"sku":"CIN1567932592G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":53437604167953,"sku":"CIN1567932592A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932592.jpg?v=1751087443"},{"product_id":"improving-healthcare-with-better-building-design-book-sara-marberry-9781567932492","title":"Improving Healthcare with Better Building Design","description":"\u003cp\u003e Copublished with the Center for Health Design\u003c\/p\u003e \u003cp\u003eThe research is now conclusive--the design of the healthcare environment greatly influences patient satisfaction, employee performance, clinical outcomes, and operational efficiency. \u003c\/p\u003e \u003cp\u003eIncorporate proven design innovations into your new construction or renovation plans. Based on the work of The Center for Healthcare Design (CHD), this book provides the latest information on evidence-based design from the experts at the forefront of healthcare design research. The authors use actual results from pioneering organizations to illustrate the impact of evidence-based design on medical outcomes, safety, and the bottom line.\u003c\/p\u003e \u003cp\u003eLearn how to use design to: \u003c\/p\u003e Earn patient loyalty and improve satisfaction Improve outcomes by reducing patient stress Increase staff effectiveness and loyalty Reduce patient falls and hospital-acquired infections Foster cultural change in your organization \u003cp\u003eThe book also includes advice from hospital CEOs who used evidence-based design principles to build extraordinary facilities. Their stories will educate and inspire you to not just build a new structure but create the optimal healing environment for patients, staff, and visitors.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49798302892305,"sku":"CIN1567932495G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932495.jpg?v=1750894981"},{"product_id":"improve-your-competitive-strategy-book-alan-m-zuckerman-faahc-che-9781567931778","title":"Improve Your Competitive Strategy","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49799852523793,"sku":"CIN1567931774VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931774.jpg?v=1751023548"},{"product_id":"patient-satisfaction-book-irwin-press-9781567931891","title":"Patient Satisfaction","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49802087366929,"sku":"CIN1567931898VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931898.jpg?v=1751407777"},{"product_id":"creating-the-hospital-group-practice-book-eric-lister-9781567933307","title":"Creating the Hospital Group Practice","description":"\u003cp\u003eThe authors of \u003cem\u003eCreating the Hospital Group Practice\u003c\/em\u003e believe physician employment is back for good--because they know how to make it work. Eric Lister and Todd Sagin provide expert advice and inspiration to help you tackle the challenges and realize the rewards of creating successful hospital-owned group practices.\u003c\/p\u003e \u003cp\u003eThis book identifies the factors driving hospital employment of doctors and explains why today's trend differs from past integration efforts. It continues by translating the lessons learned from the first wave of integration into a roadmap for successful group practice formation. From garnering executive-team and physician buy-in to ensuring efficient clinical operations, this book guides you through all stages of group practice development.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe book answers these questions and more: \u003c\/strong\u003e\u003c\/p\u003e Why must hospitals go beyond simple physician employment and create multidisciplinary group practices? How should compensation be determined? What do we reward? How should we measure productivity? Who should design the compensation methodology? How do we navigate the minefield of regulatory and legal issues? Should an employed group practice provide leadership for hospital service lines or departments? How do the duties of a hospital group practice board differ from those of the medical staff executive committee? How can physicians exercise autonomy in an employed group practice that is part of a hospital or health system? How should conflicts between private practitioners and the employed physician group be handled?","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49810364399889,"sku":"CIN1567933300VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50382969864465,"sku":"CIN1567933300G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567933300.jpg?v=1751118542"},{"product_id":"achieving-service-excellence-book-myron-fottler-9781567933277","title":"Achieving Service Excellence","description":"\u003cp\u003eInformation about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003eThis book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. \u003cp\u003e\u003c\/p\u003e \u003cp\u003eEach chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThis second edition has been completely updated. Concepts have been expanded to include information on: \u003c\/strong\u003e\u003c\/p\u003e Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations \u003cp\u003e\u003cstrong\u003eInstructor Resources: \u003c\/strong\u003e Discussion questions and case studies with talking points. To see a sample, click the link in the right-hand navigation bar.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49898505863441,"sku":"CIN1567933270VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52106851320081,"sku":"CIN1567933270G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567933270.jpg?v=1751245296"},{"product_id":"healthcare-leader-s-guide-to-actions-awareness-and-perception-book-carson-dye-9781567937657","title":"The Healthcare Leader's Guide to Actions, Awareness, and Perception","description":"\u003cp\u003eAs a leader in healthcare, you are highly visible and constantly watched--often very closely. Perception is often more important than reality, and career success may ultimately hinge on your awareness of how you are perceived and your ability to act consistently in a manner befitting your position.\u003c\/p\u003e \u003cp\u003eNow in its third edition, The Healthcare Leader's Guide to Actions, Awareness, and Perception highlights the \"sense of the appropriate\"--an essential leadership trait that applies to behavior, character, courtesy, ethics, professionalism, and respect. Leaders need a special skill set for building and maintaining positive relationships with a variety of individuals and groups, and they must be constantly aware of the risk of missteps and derailment.\u003c\/p\u003e \u003cp\u003eLeaders at every level--from newcomers to experienced executives--will find guidance in this book. It examines key leadership principles, illustrates core concepts with stories and examples, and sets forth a framework of protocols tailored to specific interactions and situations.\u003cbr\u003e \u003cbr\u003e Topics covered in this book include:\u003c\/p\u003e Professional image and reputation Ethical decision making Relationships with the executive team, the governing board, and physicians Communications, technology, and social media Ethnic, gender, and generational diversity Self-awareness and derailment \u003cp\u003eEffective leaders benefit from heightened self-awareness. They are conscious of their quirks and weaknesses, they seek constant and diverse feedback, and they grow through self-reflection. Contribute to your own professional success by letting this book be a \"mirror\" to your leadership style and refine your executive etiquette.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49901516554513,"sku":"CIN1567937659G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50031359623441,"sku":"CIN1567937659VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567937659.jpg?v=1751151257"},{"product_id":"healthcare-strategic-planning-book-john-harris-9781567938999","title":"Healthcare Strategic Planning","description":"\u003cp\u003e\u003cstrong\u003eInstructor Resources: \u003c\/strong\u003e PowerPoint slides of the book's exhibits and a transition guide to the new edition. \u003c\/p\u003e The US healthcare delivery system is undergoing unprecedented transformation. In response to rapid and profound changes in technology, competition, consumerism, and other areas, healthcare leaders must help their organizations develop and implement effective strategies to survive and thrive. This fourth edition of \u003cem\u003eHealthcare Strategic Planning\u003c\/em\u003e, edited by John M. Harris (and previously authored by Alan M. Zuckerman), provides core insights into strategic planning practice and theory and shows how those insights can be applied to healthcare organizations. Examples from actual healthcare organizations add real-life detail and reinforcement. By following the book's step-by-step guide to the stages of strategic planning--analyzing the environment, determining organizational direction, formulating strategies, and transitioning to implementation--readers will learn how to answer the question everyone in healthcare management is asking: Where are we going? This new edition addresses strategic planning in the context of contemporary healthcare issues, particularly population health, value-based payment, and shifting provider-payer partnerships. It features the following new or enhanced material and more: Fresh strategies for incorporating strategic thinking into management routinesExpanded coverage of environmental analysis, including tips on organizing the data collection process and identifying market trendsNew strategy formulation examples that illustrate the relationship among between crucial issues, goals, and key metricsA step-by-step process for creating an effective implementation plan and guidance for gaining board approvalNew case studies that illustrate how successful organizations handle the annual strategic planning processA new chapter on addressing business model shifts and technological and clinical advances at each step of the planning process\u003cp\u003e \u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49906618401041,"sku":"CIN156793899XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":49945360171281,"sku":"CIN156793899XA","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":51037514006801,"sku":"NIN9781567938999","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52106857218321,"sku":"CIN156793899XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/156793899X.jpg?v=1751087447"},{"product_id":"leading-a-hospital-turnaround-a-practical-guide-book-anthony-jones-9781567935912","title":"Leading a Hospital Turnaround A Practical Guide","description":"\u003cp\u003eNo healthcare organization is immune to financial decline. Healthcare leaders must be able to recognize the warning signs of financial distress and take action to maintain or restore their organization's financial health.\u003c\/p\u003e \u003cp\u003eThe author of this step-by-step guide shares what he learned while leading several successful financial turnarounds. Along with concrete tools and action plans, he provides candid advice about minimizing the fears of employees, physicians, and board members. In this book, you will learn how to preserve crucial relationships while directly addressing difficult questions.\u003c\/p\u003e \u003cp\u003eTopics covered include: \u003c\/p\u003e Using performance analytics to predict a financial crisis Acknowledging a negative financial trend and accepting responsibility Improving cash flow and reducing costs Initiating pivotal discussions with key stakeholders Creating an effective communications and public relations strategy Developing a dashboard for the turnaround process Fielding the right turnaround team and determining responsibilities Maintaining strong relationships with your medical staff Avoiding common leadership missteps Considering the use of outside consultants Creating closure after a turnaround","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49921744634129,"sku":"CIN1567935915G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567935915.jpg?v=1750926826"},{"product_id":"mastering-the-negotiation-process-book-peter-laubach-9781567931709","title":"Mastering the Negotiation Process","description":"\u003cp\u003eIn an environment that includes tight budgets, physician relations, and reimbursement, healthcare executives are faced with negotiation situations every day. This straightforward guide will help you build the skills and confidence you need to negotiate successful agreements.\u003c\/p\u003e \u003cp\u003eThe author provides tips for each step of the negotiation process, from preparing an agenda through development of a workable and beneficial agreement. You will learn the fundamentals of negotiation as well as time-tested techniques for improving your bargaining position. The book uses real-world examples specific to healthcare to clearly illustrate how you can apply negotiation techniques on the job. You will also learn practical solutions for handling tough negotiations, including dealing with conflict and coping with negotiators who use threats and intimidation.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49936983228689,"sku":"CIN1567931707G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931707.jpg?v=1751374951"},{"product_id":"leading-transformational-change-book-thomas-atchison-9781567931617","title":"Leading Transformational Change","description":"\u003cp\u003eThis book explores how physicians and executives can collaborate to improve organization performance. By focusing on strategies for building trust, this book will help you create an environment of mutual respect and understanding that will lead to organizational success.\u003c\/p\u003e \u003cp\u003eThe authors address the differences between physicians and administrators, the reasons why collaboration efforts have failed in the past, and the importance of leadership style. The book presents a unique model for managing change that reconciles the business aspects of healthcare with the values at the heart of medicine.\u003c\/p\u003eYou will learn: How to avoid the barriers to successful change What values drive physicians and executives How perception can affect change What tactics leaders can use to inspire cooperation How to measure both the business and mission-related data The role of leadership in change management","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49937275879697,"sku":"CIN1567931618VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50382903148817,"sku":"CIN1567931618G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931618.jpg?v=1750926824"},{"product_id":"transformative-planning-book-jim-austin-9781567939804","title":"Transformative Planning","description":"Traditional strategic planning too often results in incremental change focused more on next year's budget than on creative growth and sustainable development. Leadership teams struggle to paint with two brushes building in transformative change while maintaining current operations. To transcend existing systems and achieve their organization's unique vision, healthcare leaders must embrace uncertainty and incorporate flexibility into their long-term planning. They must prepare for a range of potential futures--while maintaining current operations--because agility and adaptability are what will define future success.\u003cbr\u003e \u003cem\u003eTransformative Planning: How Your Healthcare Organization Can Strategize for an Uncertain Future\u003c\/em\u003e explains how leadership teams can lay the groundwork for new, transformational healthcare delivery models while simultaneously meeting the requirements of today. Author Jim Austin shares the essential frameworks, tools, and processes for developing and implementing long-term strategic and execution plans that embrace uncertainty. The book's four-step model for transformational change covers: Mental models, decision making, and decision trapsVision and strategic prioritiesStrategy development and scenario planningExecution frameworkLeadership teams and governing boards at healthcare organizations of all kinds will find \u003cem\u003eTransformative Planning\u003c\/em\u003e to be an essential guide to planning strategically for today and tomorrow.","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":49938636603665,"sku":"CIN1567939805VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52633540854033,"sku":"CIN1567939805G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567939805.jpg?v=1750762136"},{"product_id":"healthcare-strategic-planning-book-alan-zuckerman-9781567934342","title":"Healthcare Strategic Planning","description":"\u003cp\u003eStrategic planning is an important management tool, especially in an era of uncertainty. A sound strategic plan helps healthcare organizations thrive in dynamic environments and adapt as market conditions change.\u003c\/p\u003e \u003cp\u003eThis new edition of \u003cem\u003eHealthcare Strategic Planning\u003c\/em\u003e provides the reader with practical guidance and expert insights for addressing near-term pressures, achieving long-term goals, and managing pitfalls that can derail effective planning. Descriptions, examples, and guidelines lead the reader step-by-step through a proven strategic planning process. \u003c\/p\u003e \u003cp\u003eStrategic planning in the healthcare environment has evolved since the previous editions of this book were published. This edition reinvigorates the discussion with many new ideas and additional information on contemporary strategic planning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eInstructor Resources: \u003c\/strong\u003ePowerPoint slides of the exhibits.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49958892732689,"sku":"CIN156793434XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":50392055185681,"sku":"CIN156793434XA","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51437134610705,"sku":"GOR014279248","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51713835925777,"sku":"CIN156793434XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/156793434X.jpg?v=1751245296"},{"product_id":"readmission-prevention-book-josh-luke-9781567937107","title":"Readmission Prevention","description":"\u003cp\u003eAs a result of the Affordable Care Act (ACA), readmissions have become a new area of focus as care delivery moves from a volume-based model to a value-based one. Acute hospitals are calling upon post-acute providers to assist them in improving care coordination to avoid penalties. Post-acute providers are taking steps to become the provider of choice as hospitals, health systems, and managed care organizations turn to them for support. In the absence of proven historical programs, this book gives hospital executives and post-acute care providers proven tactics and tools they can apply to reduce and prevent unnecessary hospitalizations. Written in a conversational style by a seasoned healthcare executive, the book starts by defining the origins of readmissions and the impact of the ACA, then describes three phases of readmission prevention planning and offers innovative strategies for executives to position their facility as a provider of choice. Specific readmission prevention tactics are addressed for different levels of post-acute care, including: \u003c\/p\u003e Acute care hospitals and health systems Skilled nursing facilities Physicians and Pharmacists Long-term acute care and acute rehabilitation hospitals Home health agencies Hospice and palliative care agencies Assisted-living facilities Home care and private-duty nursing \u003cp\u003eThroughout the book, short perspectives written by experts in the different specialty areas provide additional viewpoints on critical issues in care transitions. The book concludes with case examples from healthcare organizations that have successfully implemented new tactics and strategies as part of a larger coordinated program in preventing readmissions.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49976041275665,"sku":"CIN1567937101G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50440568144145,"sku":"CIN1567937101VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567937101.jpg?v=1751181867"},{"product_id":"toyota-way-to-healthcare-excellence-book-john-black-9781567937824","title":"The Toyota Way to Healthcare Excellence","description":"\u003cp\u003eThe Toyota Production System model, or \u003cem\u003eLean\u003c\/em\u003e, originated in manufacturing but has since emerged as a powerful tool for providing safe, compassionate, error-free healthcare. This book examines trailblazing work in several organizations that committed to applying Lean principles and processes in a new environment, and it shares the insights of leaders who credit Lean with dramatically improving their operations and outcomes. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e This book explains what Lean is, how it works, and how it can benefit your organization. The implementation of Lean can increase patient and staff satisfaction; improve patient care; cut waste, clutter, and confusion; eliminate errors that result in patient and staff harm; lower costs; raise profitability; and enhance your operation's reputation.  \u003cp\u003eThis new edition explores how Lean can transform healthcare at any level. Four new chapters describe the implementation of Lean in the healthcare system of Saskatchewan, Canada--a province that employs more than 40,000 healthcare workers to serve a population of 1.13 million people scattered over 251,900 square miles. The authors share numerous lessons learned from launching such a large-scale improvement effort, addressing such issues as overcoming resistance to change and engaging patients and care providers in the implementation. No organization is too big to tackle a Lean transformation: The bigger the system being improved, the larger the potential gains. \u003c\/p\u003e \u003cp\u003eIn addition, a new epilogue presents an update on previous cases and shares the perspectives of three leaders looking back on their implementations, considering long-term success, and offering their most seasoned advice.\u003c\/p\u003e \u003cp\u003eToday, 14 years into our journey, the answer is still clear. Lean is the management system Virginia Mason needed. We're past the tipping point, and the results continue to be powerful in their positive impact for our patients and staff.\u003cbr\u003e --Gary Kaplan, CEO, Virginia Mason Medical Center\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50029447414033,"sku":"CIN1567937829G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50603840995601,"sku":"CIN1567937829VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":52505274089745,"sku":"GOR008826389","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567937829.jpg?v=1751087445"},{"product_id":"healthcare-governance-book-errol-biggs-9781567934199","title":"Healthcare Governance","description":"\u003cp\u003eHospital and health system board members face increasing challenges, with healthcare reform and other laws demanding improved accountability and efficiency. This handbook reveals the secrets of effective board structure and function, including responsibilities of board members, term limits, recruiting new members, and working with the CEO. Other aspects of a board's work, including monitoring quality, providing financial oversight, and completing a self-assessment process, are also covered. Sample forms and documents, a glossary of common healthcare terms, and a conflict of interest policy are included. Board members, regardless of their expertise, will find this handbook easy to navigate.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50031566586129,"sku":"CIN1567934196G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50797752385809,"sku":"CIN1567934196VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567934196.jpg?v=1751341773"},{"product_id":"strategic-cost-reduction-book-michael-e-rindler-9781567932676","title":"Strategic Cost Reduction","description":"According to author Michael Rindler, Every hospital has the ability to reduce its costs by at least 5 percent annually without harming clinical quality or customer service. In Strategic Cost Reduction: Leading Your Hospital to Success, he reveals a proven, step-by-step leadership plan for managing costs at all types of hospitals in any location-from small rural hospitals to large urban academic medical centers. With a focus on leadership approaches rather than financial techniques, this book explains how to alleviate the anxiety of cost reduction efforts and engage all managers, physicians, and employees in creating a financially healthy organization. You will learn practical strategies for building a cost-reduction culture, uncovering cost-saving opportunities, promoting accountability at all levels, and monitoring results.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50037793259793,"sku":"CIN1567932673G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51859120062737,"sku":"CIN1567932673VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932673.jpg?v=1751407778"},{"product_id":"hospitalists-book-joseph-a-miller-9781567932836","title":"Hospitalists","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50124738101521,"sku":"CIN1567932835G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":53391781036305,"sku":"CIN1567932835VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932835.jpg?v=1751151257"},{"product_id":"new-compact-book-mary-jane-kornacki-9781567937039","title":"A New Compact","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50129123508497,"sku":"CIN1567937039VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50392092147985,"sku":"CIN1567937039G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ WELL_READ \/ INTERNAL","offer_id":50737270522129,"sku":"GOR014055456","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567937039.jpg?v=1751309360"},{"product_id":"lean-done-right-book-thomas-zidel-9781567934229","title":"Lean Done Right","description":"\u003cp\u003eWinner of the Axiom Business Book Award Silver Medal - Operations Management and Shingo Research and Professional Publication Award  \u003c\/p\u003e\u003cp\u003eYour healthcare organization cannot afford to waste time, money, or resources on an improper Lean implementation. You want to create a culture of continuous improvement, not a regime of tools that address problem areas but have short-lived results.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLean Done Right: Achieve and Maintain Reform in Your Healthcare Organization\u003c\/i\u003e provides a roadmap for launching a transformative and sustainable Lean initiative. The Lean implementation model focuses on strategically directed action, developing a lean organizational culture, and enhancing the care delivery system. \u003c\/p\u003e \u003cstrong\u003eChapters include: \u003c\/strong\u003e Death by Kaizen Event A Lean Implementation Model Strategically Directed Action The Culture-Creating Path Implement the Value Stream Work Plan The System-Creating Path \u003cp\u003e\u003cstrong\u003eInstructor Resources: \u003c\/strong\u003e PowerPoint slides of the exhibits from selected chapters.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50141125280017,"sku":"CIN1567934226G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51330608726289,"sku":"CIN1567934226VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567934226.jpg?v=1751087443"},{"product_id":"leadership-in-healthcare-book-carson-f-dye-fac-9781567933550","title":"Leadership in Healthcare","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50153875996945,"sku":"CIN1567933556G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50159179858193,"sku":"CIN1567933556VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567933556.jpg?v=1751276795"},{"product_id":"tyler-s-guide-book-j-larry-tyler-9781567933611","title":"Tyler's Guide","description":"\u003cp\u003eThirty plus years of retained executive search at the C-level and more than 3500 personal interviews have given J. Larry Tyler a unique perspective on how to change jobs in healthcare. This fourth edition of Tyler's Guide takes you from the beginning to the end of the job change process.\u003c\/p\u003e \u003cp\u003eResume preparation, cover letters, networking, and interviews are handled in depth. Tyler intersperses his commentary with real-life examples of executives who have followed his advice and advanced their careers. This edition has been updated with current practices and trends that will advance the reader to the front of the line in the competitive employment marketplace.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eTopics include: \u003c\/strong\u003e\u003c\/p\u003e Making the transition from the military Breaking through the glass ceiling Moving beyond racial barriers Charting a new course as a physician executive Maintaining sources of support","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50159182348561,"sku":"CIN1567933610VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50392046993681,"sku":"CIN1567933610G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567933610.jpg?v=1751118544"},{"product_id":"leadership-in-healthcare-book-carson-f-dye-fac-9781567931143","title":"Leadership in Healthcare","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50162945851665,"sku":"CIN1567931146G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931146.jpg?v=1751407777"},{"product_id":"exceptional-leadership-book-carson-f-dye-fac-9781567932522","title":"Exceptional Leadership","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50162980421905,"sku":"CIN1567932525G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51423112954129,"sku":"CIN1567932525VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932525.jpg?v=1751118542"},{"product_id":"boost-your-nursing-leadership-career-book-kenneth-r-white-9781567938869","title":"Boost Your Nursing Leadership Career","description":"\u003cp\u003eThis practical guide introduces nurses to what it takes to succeed at leadership and how to build an impactful, rewarding career. The most effective nurse leaders know that authenticity and truthfulness pave the way to success. They have learned to \u003cem\u003ereally\u003c\/em\u003e pay attention, to \u003cem\u003etruly\u003c\/em\u003e be consummate professionals, and to \u003cem\u003ewholly\u003c\/em\u003e be the very best version of themselves that they can be.\u003c\/p\u003e \u003cp\u003eIn 50 succinct lessons, \u003cem\u003eBoost Your Nursing Leadership Career\u003c\/em\u003e outlines the traits, habits, and skills that nurse leaders must master for maximum personal and career success. Drawing on more than eight decades of combined experience in nursing and healthcare, the authors offer an insider's guide to what a nurse needs to cultivate to be a successful leader. Nurses at all levels of their careers will learn what it takes to lead and how to develop personally and professionally.\u003c\/p\u003e \u003cp\u003eTaking a three-pronged approach--Manage Yourself, Manage Your Job, and Boost Your Career--the 50 lessons in this book offer evidence-based advice that is both practical and professional. Exercises for self-exploration and resources for further learning accompany the lessons. Let this book guide you toward, onto, and along your management or leadership career path.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50162999755025,"sku":"CIN1567938868G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567938868.jpg?v=1751087447"},{"product_id":"from-competition-to-collaboration-book-tracy-duberman-9781640550209","title":"From Competition to Collaboration","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50165491597585,"sku":"CIN1640550208G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1640550208.jpg?v=1751183116"},{"product_id":"anticipate-respond-recover-book-kathlyn-mcglown-9781567933666","title":"Anticipate, Respond, Recover","description":"\u003cp\u003eAs disasters continue to increase in frequency and severity, healthcare organizations must be prepared to react quickly and coordinate their efforts with those of other first-responder organizations.\u003c\/p\u003e \u003cp\u003eThis book focuses on disaster preparedness and response from the healthcare leader's perspective. It shares practical strategies derived from the real-world experience of CEOs and administrators. It also includes compelling interviews with healthcare leaders who led their organizations' response to and recovery from catastrophic events including recent hurricanes, floods, and terrorist threats.\u003c\/p\u003e \u003cp\u003eCreating a solid financial plan and implementing it swiftly following a catastrophe are critical to the long-term stability of the facility. Two chapters of the book are devoted to ensuring fiscal strength before, during, and after a disaster. These chapters and others are illustrated with easy-to-use sample forms and checklists for planning and response. \u003c\/p\u003e \u003cp\u003eTopics covered include: \u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e Updates of the current status of federal regulations Definitions of the local, state, and federal roles in catastrophe planning Descriptions of various planning processes The most common roadblocks healthcare leaders face in crisis situations Strategies for recovery and reconstruction following an event How to minimize the financial impact of disasters","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50178179072273,"sku":"CIN1567933661G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567933661.jpg?v=1750762135"},{"product_id":"explorations-in-quality-assessment-and-monitoring-book-avedis-donabedian-9780914904489","title":"Explorations in Quality Assessment and Monitoring","description":"\u003cp\u003ePublished more than 30 years ago, this historic book provides a sound basis for understanding the concept of healthcare quality. It covers the definition of quality and the basic approaches to how it is assessed.This book, originally published in 1980, was the first of three volumes on healthcare quality written by Dr. Avedis Donabedian.\u003c\/p\u003e \u003cp\u003eThis book covers: \u003c\/p\u003e Quality definitions Monetary cost and the quality of care Quality assessment and program evaluation Accessibility, continuity, and coordination of qualtiy The client's view of quality The provider's view of quality Structure, process, and outcome of quality assessment Contributions to innovation in medical care","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50202925302033,"sku":"CIN0914904485G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":50624561643793,"sku":"GOR014014896","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50972857336081,"sku":"CIN0914904485VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0914904485.jpg?v=1751265985"},{"product_id":"inside-the-physician-mind-book-joseph-bujak-9781567932980","title":"Inside the Physician Mind","description":"\u003cp\u003eDr. Joseph Bujak provides an insider's perspective on the beliefs and behaviors of physicians. His insight will prompt you to question your assumptions and break through the barriers that may be keeping you from forming productive relationships with the physicians in your organization. He also provides suggestions for using your new understanding to influence physician behavior and promote enduring partnerships.\u003c\/p\u003e \u003cp\u003eWith candor and wit, Dr. Bujak shares the wisdom he has developed through his years of experience as both a physician and an administrator: \u003c\/p\u003e A physician's sense of time is very different from that of an administrator Being chief of staff is the equivalent of drawing the short straw A physician's definition of teamwork is like the game of golf Traditional medical staff organization is not the vehicle for developing relationships with physicians A good role model for influencing physician behavior is the old TV character Columbo You should approach change using the metaphor of moving a Slinky Generation-X physicians differ greatly from traditionalist, or baby boomer, physicians; propositions acceptable to Generation-X physicians will be rejected by the others, and vice versa \u003cp\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50228453081361,"sku":"CIN1567932983G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51334323863825,"sku":"CIN1567932983VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932983.jpg?v=1751056301"},{"product_id":"accountable-care-organizations-book-marc-bard-9781567934151","title":"Accountable Care Organizations","description":"\u003cp\u003eIs the ACO strategy right for your organization?\u003c\/p\u003e \u003cp\u003e\u003cem\u003eAccountable Care Organizations\u003c\/em\u003e will help you understand the ACO framework and assess your readiness to embark on an ACO strategy. This book provides the structural blueprints, management skills, and cultural tools necessary to implement a successful ACO. Practical advice is bolstered with real world examples of leading healthcare providers that are pioneers in the rapidly changing world of accountable care.\u003c\/p\u003e \u003cp\u003eThis guidebook is designed to facilitate critical conversations and decisions at all stages of the ACO development journey. Explore processes and structures and learn how to implement pilots to shape your own ACO delivery model. Each chapter includes takeaway points and tailored action steps for: (1) organizations interested in exploring the ACO concept, (2) organizations taking the first steps towards an ACO model, and (3) organizations already moving full speed ahead.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThis book will help you answer these questions and more: \u003c\/strong\u003e\u003c\/p\u003e What does it take to become an ACO? What steps and actions should your organization take to implement an ACO strategy? How can organizational culture support your move to accountable care? How can you build a business plan to support an ACO strategy? What information technology is needed to implement an ACO strategy? How can an merging ACO best negotiate with third-party payers?","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50238591697169,"sku":"CIN1567934153VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50392049090833,"sku":"CIN1567934153G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567934153.jpg?v=1750830386"},{"product_id":"marketing-matters-book-richard-thomas-9781567932768","title":"Marketing Matters","description":"\u003cp\u003eMarketing is more than a television ad for a new birthing center or press coverage of a health fair. Marketing is reputation management. Marketing has become increasingly important to all healthcare managers, not just marketers, and only senior management can ensure that any marketing plan faithfully reflects the organization's image and strategic thrust. \u003c\/p\u003e \u003cp\u003eThis book explains what marketing is, what it can contribute to your organization, how it is done, and how it is measured. This straightforward guide will help you become a better marketer--not in the sense of developing marketing campaigns but using marketing to shape and control your organization's reputation. \u003c\/p\u003e \u003cp\u003eTopics covered include: \u003c\/p\u003e The marketing process The senior manager's role in marketing Marketing research and planning The dollars and sense of marketing Market positioning and strategy development The promotional toolbox The changing marketing paradigm Measuring the effectiveness of marketing","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50274050507025,"sku":"CIN1567932762G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50382949384465,"sku":"CIN1567932762VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932762.jpg?v=1750959001"},{"product_id":"inspired-to-change-book-linda-larin-9781567936131","title":"Inspired to Change","description":"\u003cp\u003eWhile many healthcare administrators and leaders are consumed with data, statistics, and day-to-day operations, it is the personal stories that are often the catalyst for immediate action in the world of healthcare. \u003ci\u003eInspired to Change\u003c\/i\u003e presents stories of patient care--both heartbreaking and uplifting--and details the reality and impact of those experiences. The perspectives--written by patients, family members, and professional caregivers alike--describe the stress of illness, the leap of faith required in trusting the provider team, and the frustrations of accepting that breakdowns in care sometimes occur. Viewing healthcare from these vantage points reveals that the gaps in patient care are caused by a variety of factors, including poor hand-offs, miscommunication, and the expectations of patients and families as they navigate among the siloes within the system. And yet, as illustrated in many of the stories, patient care is beginning to change for the better. \u003c\/p\u003e \u003cp\u003eStory themes include: \u003c\/p\u003e Reflections of regret The importance of recognizing patients and families as active partners in their care Lessons that were learned--and lessons that need to be taught--by and about being a family member, a patient, an administrator, and a physician Staff who went above and beyond to provide an exceptional experience for patients and their families \u003cp\u003e\u003ci\u003eInspired to Change\u003c\/i\u003e focuses on why patient- and family-centered care is important and how professional caregivers must embrace this approach to improve clinical outcomes and the patient and family experience. Each chapter begins with a synopsis of opportunities for improvement that can help transform and redesign the healthcare delivery model of the future. Each chapter concludes with lessons learned, useful resources, and recommended reading for improving the delivery of patient care.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50281940484369,"sku":"CIN156793613XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50419887702289,"sku":"CIN156793613XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/156793613X.jpg?v=1751023551"},{"product_id":"healthcare-facility-planning-book-cynthia-hayward-9781567938005","title":"Healthcare Facility Planning","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50313055306001,"sku":"CIN1567938000VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52708548903185,"sku":"CIN1567938000G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567938000.jpg?v=1750719683"},{"product_id":"safety-playbook-book-john-byrnes-9781567939453","title":"The Safety Playbook","description":null,"brand":"WoB","offers":[{"title":"US \/ WELL_READ \/ SBYB","offer_id":50321550901521,"sku":"CIN1567939457A","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51734517186833,"sku":"CIN1567939457VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567939457.jpg?v=1751341777"},{"product_id":"next-generation-physician-health-system-partnerships-book-craig-e-holm-9781567931242","title":"Next Generation Physician- Health System Partnerships","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50382894956817,"sku":"CIN1567931243G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931243.jpg?v=1751181863"},{"product_id":"tyler-s-guide-book-j-larry-tyler-fache-faach-9781567931785","title":"Tyler's Guide","description":null,"brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50382909407505,"sku":"CIN1567931782G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931782.jpg?v=1751245294"},{"product_id":"finance-in-brief-book-kenneth-p-kaufman-9781567931952","title":"Finance in Brief","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50382916714769,"sku":"CIN1567931952VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":52106844864785,"sku":"CIN1567931952G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567931952.jpg?v=1750762130"},{"product_id":"going-lean-book-robert-barry-9781567932812","title":"Going Lean","description":"\u003cp\u003eWhy is this patient still here? Has this question crossed your mind while you are walking the halls of your organization? This book explains how the Lean Method can help you keep your patients moving smoothly through treatment.\u003c\/p\u003e \u003cp\u003eIt may sound technical, but it is not. The Lean Method is easy to understand, easy to visualize, and easy to apply. First it will help you identify what is keeping patients waiting. Once you uncover the barriers to smooth patient flow, you can use the Lean method to develop creative strategies for keeping patients moving. The Lean Method is a management system. It will help you uncover issues, set goals for solving the issues, and measure your progress toward achievement.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eLean has worked in real hospitals, real clinics, and real laboratories\u003c\/strong\u003e\u003cbr\u003e The book includes numerous examples and success stories that illustrate the Lean Method in action. It contains specific recommendations for removing the barriers to flow that are commonly uncovered using the Lean Method.\u003c\/p\u003e \u003cp\u003eWhen you improve patient flow, you'll see more revenue for the same assets, happier patients, and happier staff.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eLearn about these strategies for improving patient flow: \u003c\/strong\u003e-Creating on observation unit distinct from inpatient units\u003cbr\u003e -Redesigning compensation systems to favor patient flow\u003cbr\u003e -Urging senior managers to spend time observing\u003cbr\u003e -Requiring progress-tracking charts on everything of interest\u003cbr\u003e -Encouraging caregivers to ask, Why is this patient still here?\u003cbr\u003e -Creating a patient-flow desk to centralize admission control\u003cbr\u003e \u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50382957478161,"sku":"CIN1567932819G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":52106846863633,"sku":"CIN1567932819VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567932819.jpg?v=1751056301"},{"product_id":"managing-stress-and-preventing-burnout-in-the-healthcare-workplace-book-jonathon-halbesleben-9781567933437","title":"Managing Stress and Preventing Burnout in the Healthcare Workplace","description":"\u003cp\u003eStress is an easy thing to ignore. It seems normal. Everyone is stressed, right? But do you know that stress among your clinical staff and administrative employees significantly affects the quality of care patients receive? It leads to medical errors, near misses, and lower patient satisfaction. As a leader in your organization, you cannot ignore the significant impact that stress can have on organizational performance.\u003c\/p\u003e \u003cp\u003eThis is not a self-help book. Rather, it is an other-help book that will explain how to evaluate and address the stress your clinicians and administrators regularly face. After making the business case for addressing stress, it explains how to reverse the burnout your employees are experiencing and reengage them in their work.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eTopics covered include: \u003c\/strong\u003e\u003c\/p\u003e The direct and indirect costs associated with stress from the perspective of clinical staff, administrative staff, and the organization as a whole The main theories about stress management and the primary stressors facing clinical and administrative staff How to assess stress and burnout, and tools you can use to determine the extent of the problem in your organization How to identify the common underlying stressors leading to burnout among employees Strategies that shift emphasis from individuals and focus instead on changing the stressful environment in which they work Techniques for sustaining a positive environment so it can remain stress free","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50382975467793,"sku":"CIN1567933432G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567933432.jpg?v=1750991613"},{"product_id":"reaching-excellence-in-healthcare-management-book-john-griffith-9781567933642","title":"Reaching Excellence in Healthcare Management","description":"\u003cp\u003e\u003cstrong\u003e\u003ci\u003eReaching Excellence in Healthcare Management\u003c\/i\u003e is the 2012 American College of Healthcare Executive's James A. Hamilton Book of the Year Award winner.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eLearn what Baldrige winners and other outstanding healthcare organizations do and how they do it. \u003ci\u003eReaching Excellence in Healthcare Management\u003c\/i\u003e is a handy guide for healthcare managers, nurse leaders, physician executives, and department heads.\u003c\/p\u003e \u003cp\u003eQuality is high at excellent healthcare organizations. Employees love where they work. Patients consistently check the top box on satisfaction surveys. Profits are increasing even as costs are going down. Sound impossible? It's not.\u003c\/p\u003e \u003cp\u003eThe short, focused chapters of \u003ci\u003eReaching Excellence\u003c\/i\u003e provide a checklist for high performance. The book describes what each part of the organization must do, how to measure success, and how to continually improve performance.\u003c\/p\u003e \u003cp\u003eLearn how high-performing organizations answer these questions and many more: \u003c\/p\u003e How does a healthcare organization (HCO) start its cultural transformation? How does an HCO ensure accurate diagnosis? How does an HCO recruit physicians? What builds medical staff loyalty? How does an HCO start the move toward excellent nursing? Where do we get the money for knowledge management? What's the new model in human resources management? What's the role of incentive compensation? How do excellent HCOs surpass Ritz-Carlton in service? How can an HCO control overhead costs? How are capital investment requests prepared and reviewed? Can multihospital systems contribute to marketing and strategy? \u003cp\u003eThis book is based on the award-winning text\u003ci\u003e The Well-Managed Healthcare Organization, \u003c\/i\u003e written by the same authors.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50382986608913,"sku":"CIN1567933645VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":53250059960593,"sku":"CIN1567933645G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567933645.jpg?v=1751407779"},{"product_id":"healthcare-executive-compensation-book-david-bjork-9781567934243","title":"Healthcare Executive Compensation","description":"\u003cp\u003e\u003cstrong\u003e This title is also available for the Kindle and Kindle Fire. Visit Amazon.com for more information.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eExecutive compensation is an issue all healthcare organizations face. This new book, written by a healthcare executive compensation expert, helps CEOs and board compensation committees deal with issues such as compensation philosophy, the structure of the executive compensation program, the balance among its components, the emphasis on pay-for-performance, and the challenges of governing executive compensation.\u003c\/p\u003e \u003cp\u003eMost chapters end with a set of related best practices. They are addressed to trustees as advice on governing executive compensation and to CEOs as advice on managing compensation for other executives.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eTopics covered include: \u003c\/strong\u003e\u003c\/p\u003e Defining the level of compensation needed to attract and retain talented leaders Designing and administering incentive compensation plans--both annual and long term Deciding whether to provide perquisites to executives Structuring employment agreements and severance policies Understanding the board's or compensation committee's role in overseeing executive compensation","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50382989820177,"sku":"CIN1567934242G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51330221605137,"sku":"CIN1567934242VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567934242.jpg?v=1750894985"},{"product_id":"developing-physician-leaders-for-successful-clinical-integration-book-carson-dye-9781567935547","title":"Developing Physician Leaders for Successful Clinical Integration","description":"\u003cp\u003e\u003cstrong\u003eWinner of the 2014 ACHE James A. Hamilton Book of the Year Award \u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe changes coming from health reform legislation, cost reduction, work redesign, growth in physician employment, greater consumer involvement, the introduction of ACOs, and the emphasis on value-based purchasing are having a profound and long-term impact on healthcare. Clinical integration is a must, and inclusion of physician leaders is essential for successful clinical integration. For healthcare organizations to maximize their potential during this transition, effective physician leadership is needed more than ever. \u003c\/p\u003e \u003cp\u003eUnlike other physician leadership books, this is an intensified examination of the development of clinically integrated organizations and the significantly expanded physician leadership role within them. Together Dye and Sokolov evaluate multiple clinically integrated organizations, clinical models, business models, and techniques to involve physicians to a greater degree. They also offer insights and suggestions on the cutting-edge topic of clinical integration and explore in detail the role physician leadership will play in the future. \u003c\/p\u003e \u003cp\u003eThemes include: \u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e Making physicians key stakeholders in the clinical transformation, business modeling, and strategy development Identifying physicians who have a propensity for leadership Understanding the difference between management and leadership Addressing issues physicians face as they make the transition from clinical roles to leadership positions Embracing clinical integration--why this new entity calls for greater physician leadership and how to build a successful clinically integrated organization Learning from case studies and practical approaches Creating leadership development programs with an emphasis on the experiential side of leader development Examining on the significant impact of physician leadership derailment as compared with other leaders \u003cp\u003e\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50383006105873,"sku":"CIN1567935540G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50383010103569,"sku":"CIN1567935540VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567935540.jpg?v=1750798754"},{"product_id":"leadership-for-great-customer-service-book-thom-mayer-9781567936421","title":"Leadership for Great Customer Service","description":"\u003cem\u003eForewords by Chuck Lauer and Tom Peters \u003c\/em\u003e\u003cp\u003e \u003c\/p\u003e \u003cp\u003eThe successful first edition of \u003cem\u003eLeadership for Great Customer Service\u003c\/em\u003e has become a definitive source for healthcare leaders seeking to transform their organizations' approach to elevating and sustaining service excellence. The authors have continued to be highly sought-after speakers on customer service in healthcare since the book's publication ten years ago and have consulted with more than 100 healthcare institutions in that time, adding to the content and case studies of this new edition. This thoroughly updated edition has been expanded to include practical applications and techniques that build on the well-recognized content of the first edition. \u003c\/p\u003e \u003cp\u003eThis entertaining yet practical guide presents the authors' model for achieving customer service excellence in three parts: \u003c\/p\u003e Framing the Customer Service Mandate: Address the why before the how, and develop a greater understanding of your patients and their expectations. Survival Skills for Achieving Great Customer Service: Make the customer service diagnosis, negotiate and resolve expectations, and create moments of truth that drive customer experience. The A-Team Tool Kit: Explore the types of dialogue and behaviors displayed by A-Team versus B-Team members, coaching tips, the importance of scripts, and how to reward champions to leave a legacy for your organization. \u003cp\u003eNew to this edition are a highly pragmatic set of tools, known as The A-Team Tool Kit, which spans ten chapters. The A-Team Tool Kit puts evidence-based applications, guidelines, techniques, and advice in your hands to achieve service excellence. Also provided in this edition is a summary of Survival Skills at the end of each chapter.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50383026389265,"sku":"CIN1567936423G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51694971126033,"sku":"CIN1567936423VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567936423.jpg?v=1751245297"},{"product_id":"best-patient-experience-book-robert-snyder-9781567937381","title":"The Best Patient Experience","description":"In today's healthcare environment, satisfying patients is essential to good medical care and business success. But physicians' chances of moving the needle on patient satisfaction are much higher if they have the support of their healthcare organization's leadership team. \u003cp\u003e\u003cem\u003eThe Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores\u003c\/em\u003e explains how healthcare leaders can help physicians improve their interactions with patients and achieve higher patient satisfaction scores. \u003cbr\u003e \u003c\/p\u003e \u003cp\u003eWritten in a conversational style, the book is filled with tips, tools, templates, and resources leaders can employ to support physicians in their relationships with patients. Recognizing that the process for building a better patient experience is not easy, the book intersperses practical advice with anecdotes from the author and other healthcare leaders to provide context for working through these challenges. The resulting transformation creates an environment of personal gratification and professional pride that galvanizes not just the physicians but the entire organization. \u003cbr\u003e \u003c\/p\u003e \u003cp\u003eFeatures of the book include: \u003c\/p\u003e A case study of a physician group that improved its patient satisfaction scores from the 20th percentile to the 99th percentile A dozen reasons leaders should care about patient satisfaction A six-step process for getting physicians to engage on patient satisfaction Typical objections of skeptical physicians and how to respond to them Advice on helping doctors sustain behavior changes to ensure success Tips on using patient satisfaction data A DIY approach to shadow coaching physicians","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50383041102097,"sku":"CIN1567937381G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50383048835345,"sku":"CIN1567937381VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567937381.jpg?v=1751245300"},{"product_id":"high-reliability-healthcare-book-robert-barry-9781567938661","title":"High-Reliability Healthcare","description":"\u003cstrong\u003eStudent Resources (click here for access)\u003c\/strong\u003e \u003cp\u003e\u003c\/p\u003e \u003cstrong\u003eInstructor Resources: \u003c\/strong\u003eInstructor's Manual with cases, simulator exercises, presentation notes, PowerPoint slides and student resources \u003cbr\u003e \u003cp\u003eHigh-Reliability Organizations prioritize safety over other performance measures and equip staff with operational tactics to help them anticipate potential problems early on and respond to threats. Driven by the desire to improve, healthcare providers have recognized that the principles and approaches of High-Reliability Organizations have much to offer them in meeting important goals related to outcomes and safety.\u003c\/p\u003e \u003cp\u003e\u003cem\u003e High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma\u003c\/em\u003e explores how the Six Sigma approach to quality improvement integrates with and complements the culture of High-Reliability Organizations. Six Sigma strives to reduce variability both by reducing errors and by standardizing processes, and it provides the ground-up support structure for a High-Reliability culture. Written in a practical, how-to style and now extensively revised, this book provides healthcare executives with a tool kit for understanding variability, managing change, and ultimately reducing errors and improving patient outcomes.\u003c\/p\u003e \u003cp\u003e This edition includes: \u003c\/p\u003e Expanded content on Lean operations, including scheduling with and without queuing In-depth guidance on error reduction Strategies for managing inevitable interruptions Workflow-design strategies, with more emphasis on Lean Advice on technological change, including what senior managers need to consider when adapting computer systems Additional cases to support the book's in-depth explanations and methods Expanded coverage of data visualization A significantly revised chapter on change management \u003cbr\u003e \u003cp\u003eA companion website provides spreadsheets in Excel 2016 format with the data required to work the book's cases. The website also provides sample spreadsheets that show the application of the statistical functions used in the book, complete solutions for indicative cases, PowerPoint templates for case reports, a complete analysis of examples not carried to completion in the book, and an Excel icebreaker tutorial.\u003c\/p\u003e","brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50383062925585,"sku":"CIN1567938663VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":50392098767121,"sku":"CIN1567938663G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1567938663.jpg?v=1750991614"}],"url":"https:\/\/www.worldofbooks.com\/de-ch\/collections\/ache-management-buchreihe.oembed?page=5","provider":"World of Books ","version":"1.0","type":"link"}