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Jill's book is a great start on how to make your service experiences better than they are today.\"  Robert Stephen, founder, The Geek Squad   \"In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read.\"  Ken DeAngelis, general partner, Austin Ventures   \"Griffin is pure loyalty genius!\"  Kelly Cook, vice president, Customer Engagement\/CRM, Waste Management","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50351409561873,"sku":"CIN0470345047G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0470345047.jpg?v=1751135900"},{"product_id":"customer-winback-book-jill-griffin-9780787946678","title":"Customer Winback","description":"Most firms consider the lost customer a lost cause. 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