{"title":"S Vandermerwe","description":null,"products":[{"product_id":"breaking-through-book-s-vandermerwe-9781403935038","title":"Breaking Through","description":"In this book the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprizes. In an environment of falling margins the model shows how to increase value to customers and improve business results.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49589433565457,"sku":"GOR002876380","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52589909803281,"sku":"NLS9781403935038","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1403935033.jpg?v=1750953901"},{"product_id":"breaking-through-2nd-edition-book-s-vandermerwe-9781349484195","title":"Breaking Through, 2nd Edition","description":"Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally.   This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49648592224529,"sku":"GOR012570859","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52135085867281,"sku":"NLS9781349484195","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1349484199.jpg?v=1751017145"},{"product_id":"breaking-through-implementing-customer-focus-in-enterprises-rare-book-s-vandermerwe-1660565165mhp","title":"Breaking Through: Implementing Customer Focus in Enterprises","description":"2004. First Edition. 209 pages. Signed by the author. Illustrated dust jacket over grey cloth boards. Signed by the author with dedication to Josephine on front free endpaper. Pages are bright and cle","brand":"WoB","offers":[{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50073584894225,"sku":"1660565165MHP","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1660565165MHP_1.jpg?v=1722880744"},{"product_id":"breaking-through-2nd-edition-book-s-vandermerwe-9781137395498","title":"Breaking Through, 2nd Edition","description":"Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally.   This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term.","brand":"WoB","offers":[{"title":"GB \/ LIKE_NEW \/ INTERNAL","offer_id":50120045429009,"sku":"GOR013862127","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ GOOD \/ INTERNAL","offer_id":50131769557265,"sku":"GOR013865817","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1137395494.jpg?v=1751438876"},{"product_id":"breaking-through-book-s-vandermerwe-9781349517626","title":"Breaking Through","description":"In this book the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprizes. In an environment of falling margins the model shows how to increase value to customers and improve business results.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":52153061245201,"sku":"NGR9781349517626","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"GB \/ NEW \/ INGRAM","offer_id":52588476367121,"sku":"NLS9781349517626","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781349517626.jpg?v=1757618761"}],"url":"https:\/\/www.worldofbooks.com\/de-ch\/collections\/autor-buecher-von-s-vandermerwe.oembed","provider":"World of Books ","version":"1.0","type":"link"}