Are Your Customers Being Served? by Pauline Rowson

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Are Your Customers Being Served? by Pauline Rowson

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Teil der Easy Step By Step Guides-Serie

Zusammenfassung

A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business.

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Are Your Customers Being Served? by Pauline Rowson

Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers' needs; how to develop an effective customer service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints and difficult customers and turn them into satisfied customers.

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'Highly informative, very interesting, extremely practical and down to earth advice' 'Excellent - no fancy jargon just plain simple facts.' 'Lots of good information, easy to read and concise. Very useful.' Recommended reading by Business Link, Management Today and HSBC Bank
Pauline Rowson lives in the UK and has helped countless organizations to improve their customer service skills. She is author of several marketing and self-help books and for many years ran her own successful marketing, PR and training company. She is a popular speaker at conferences and workshops and is also the author of the popular marine mystery series of crime and thriller novels.
SKU Nicht verfügbar
ISBN 13 9780954804558
ISBN 10 0954804554
Titel Are Your Customers Being Served?
Autor Pauline Rowson
Serie Easy Step By Step Guides
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag Rowmark Ltd
Erscheinungsjahr 2007-03-05
Seitenanzahl 112
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.