{"product_id":"customer-service-solution-managing-emotions-trust-and-control-to-win-your-custom-book-sriram-dasu-9780071809931","title":"The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business","description":"Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.","brand":"WoB","offers":[{"title":"GB \/ NEW \/ GARDNERS","offer_id":49726673649937,"sku":"NGR9780071809931","price":0.0,"currency_code":"CHF","in_stock":true},{"title":"US \/ GOOD \/ SBYB","offer_id":50828649758993,"sku":"CIN0071809937G","price":0.0,"currency_code":"CHF","in_stock":false},{"title":"US \/ NEW \/ INGRAM","offer_id":50999342006545,"sku":"NIN9780071809931","price":0.0,"currency_code":"CHF","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":52368710861073,"sku":"GOR009887273","price":13.0,"currency_code":"CHF","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0071809937.jpg?v=1750811498","url":"https:\/\/www.worldofbooks.com\/de-ch\/products\/customer-service-solution-managing-emotions-trust-and-control-to-win-your-custom-buch-sriram-dasu-9780071809931","provider":"World of Books ","version":"1.0","type":"link"}