Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
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Zusammenfassung
Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson
Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.
ANDREW J. SHERMAN is a partner in the Washington, D.C., office of Jones Day and an internationally recognized authority on the legal and strategic issues of emerging and established companies. He has been interviewed by The Wall Street Journal, USA Today, Forbes, Time, and other publications, and is the author of Raising Capital (978-0-8144-0856-8).
| SKU | Nicht verfügbar |
| ISBN 13 | 9780814416419 |
| ISBN 10 | 0814416411 |
| Titel | Customer Service Training 101: Quick and Easy Techniques That Get Great Results |
| Autor | Renée Evenson |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Paperback |
| Verlag | HarperCollins Focus |
| Erscheinungsjahr | 2010-11-16 |
| Seitenanzahl | 224 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |