Dangerous Customer Service by Impact Innovation

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Dangerous Customer Service by Impact Innovation

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Zusammenfassung

Dangerous Customer Service is an essential guide for anyone who wants to ensure that their customer service meets (and at times exceeds) their customers' needs and expectations.

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Dangerous Customer Service by Impact Innovation

Dangerous Customer Service provides real help for real people in the real world. This book guides managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that service into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential customer services including loyalty, training your customer and services across cultures.

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Impact Innovation is a business agency that specialises in helping clients come up with new ideas for products and services. Their clients include the BBC, Cadbury, GlaxoSmithKilne, Habitat, John Lewis, the RAC, Unilever and Tesco. In 2004 they won the Management Consultancy Association's (MCA) Gold Award for Change Management as a result of their Tesco Projects.
SKU Nicht verfügbar
ISBN 13 9781408125021
ISBN 10 1408125021
Titel Dangerous Customer Service
Autor Impact Innovation
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag Bloomsbury Publishing PLC
Erscheinungsjahr 2011-11-07
Seitenanzahl 192
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.