Difficult Conversations by Douglas Stone

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Difficult Conversations by Douglas Stone

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Zusammenfassung

Asking for a raise, ending a relationship, saying no to someone in need. At work, home, and across the garden fence, difficult conversations are attempted or avoided every day. This book shows the reader how to manage their emotions and deal with these difficult conversations.

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Difficult Conversations by Douglas Stone

A highly intelligent, indispensable guide to how to discuss the undiscussable: asking for a raise, ending a relationship, apologising. Being tactful is a good thing to be, but it's not the answer to the dilemma of difficult conversations. We need advice that is more powerful than 'handle it nicely' or 'be diplomatic'. The problems run deeper than that; so must the answers. DIFFICULT CONVERSATIONS presents an invaluable step-by-step guide on how to deal with the most challenging conversations and even more importantly, how to improve relationships. More often than not, dealing constructively with tough topics and awkward situations deepens a relationship. And that's too good an opportunity to pass up.

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Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
SKU Nicht verfügbar
ISBN 13 9780718143619
ISBN 10 0718143612
Titel Difficult Conversations
Autor Douglas Stone
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag Penguin Books Ltd
Erscheinungsjahr 1999-05-27
Seitenanzahl 272
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Hinweis Nicht verfügbar