Figuring Things Out by Ron Zemke

Figuring Things Out by Ron Zemke

Figuring Things Out is for any human resources development specialist who wants to boost the achievement potential of employees and companies.. Aware of the complexity of the tasks facing the human resources development specialist today, Ron Zemke and Thomas Framlinger have written this book to serve a need...to give you a handy sourcea catalogof tactics, techniques, and procedures designed to help you apply more effectively the knowledge and skills youve already gained.The authors offer a system for conducting organizational effectiveness studies, determining training needs, and performing task analysis. This system represents the successes in many years of trial and error and basic intuitive judgments in the field of human resource development. Figuring Things Out is process-oriented, adaptable, and highly useful.Section I gets you started with the rationale and tactics for conducting a Figuring Things Out Study and helps you formulate a performance model. Sections II through V explain in detain the techniques and procedures, complete with examples of how they work. Youll find coverage of time studies, task listings, S-R tables, behavioral frequency counts, behavioral algorithms, focus group discussions, one-on-one interviews, consensus groups, the critical incident technique, fault tree analysis, and much more.In Section VI, youll learn about matching techniques with problems. Based on the successes and failures in the authors own experiences, this section presents factorspolitical, strategic, tactical, and technicalthat you will have to consider in deciding which technique is appropriate for which problem.Section VII tells you how to structure and deliver a presentation of results that will gain the support and confidence of senior management. Heres what Figuring Things Out gives the human resources development specialist: *A took-kit for analyzing and solving human performance problems *Step-by-step, successful techniques and procedures for developing a problem-solving strategy *Ideas for a performance model that will help answer the important questions *Advice on how to match techniques and problems *Guidance for good communication with organization management.

KRISTIN ANDERSON (Minneapolis, MN) is principal of Performance Research Associates, co-author with Ron Zemke of Delivering Knock Your Socks Off Service, and author of Great Customer Service on the Telephone (both AMACOM).

RON ZEMKE (Minneapolis) is founder of Performance Research Associates and has authored or co-authored twelve books, including AMACOM's Knock Your Socks Off Service Series and Service America!

SKU	Nicht verfügbar
ISBN 13	9780201090987
ISBN 10	0201090988
Titel	Figuring Things Out
Autor	Ron Zemke
Buchzustand	Nicht verfügbar
Verlag	INGRAM PUBLISHER SERVICES US
Erscheinungsjahr	1982-01-21
Seitenanzahl	368
Hinweis auf dem Einband	Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Hinweis	Nicht verfügbar