Managing Service Operations by William J Hollins

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Managing Service Operations by William J Hollins

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Zusammenfassung

Guiding readers through each stage in the design and implementation of service operations, this book combines examples that are easy to relate to with theory. It contains chapters that include: Chapter objectives; Short cases; Student exercises; Chapter summaries; Further reading section; and A glossary of key terms.

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Managing Service Operations by William J Hollins

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

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SKU Nicht verfügbar
ISBN 13 9781412929530
ISBN 10 1412929539
Titel Managing Service Operations
Autor William J Hollins
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag SAGE Publications Inc
Erscheinungsjahr 2006-09-18
Seitenanzahl 312
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.